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TUI Family Life Orquidea

Certificate of Excellence
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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TUI Family Life Orquidea
TUI Family Life Orquidea
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1,641 Reviews from our TripAdvisor Community

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There are newer reviews for TUI Family Life Orquidea
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Showing 1,321: English reviews
Reviewed 1 week ago via mobile

We were advised by Thomson prior to arrival there would be construction to the kids clubs but failed to mention there was also construction work to build a water area which there was drilling and hammering from 8am every morning until late afternoon. The room was extremely dangerous being a split level room the one item of furnishing leading down...

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Helpful?
Thank Michelle W
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Michelle, Thank you for your visit We are trying to minimize the noise during the improvements of the facilities, I'm very sorry if you found it disturbing. Regarding the hand rail, if this was mentioned to our front desk staff they would have been more than happy to assist you with this issue. I’m sorry to hear that your...

Torquay, United Kingdom
Reviewed 1 week ago via mobile

Last days of our visit to hotel. Very impressed. on holiday with daughter and grandaugher 3. Very clean staff friendly and food good always hot and plentiful. Room is lovely with fab sea view. Its a family hotel so obviously many children but thats why we chose this:-) I have recently returned from a tui holiday in jamaica adults luxuary...

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1Thank yasmin e
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Yasmin and family, Thank you for your visit. We are delighted to read about your experience, particularly your kind comments about the quality of the hotel and the service. It's very satisfying to know that you have enjoyed your holiday to Bahia Feliz and we look forward to seeing you again in the future. With best wishes, Javier Maeso...

Reviewed 1 week ago via mobile

I have to say I strongly disagree with the review below it's all a complete load of rubbish. There was LOADS of English reps and they all spoke very good English and we're really friendly. The pools are so clean and pleasant. The fact someone has actually moaned at the fact there's prams and noise everywhere in a FAMILY hotel...

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9Thank Lucie S
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Lucie, Thank you for your kind comments, this encourage us to keep progressing in our work. I will personally forward your greetings to our staff. We will soon be finishing the work in the park and we will be glad to offer two brand new Kids Club houses, that we hope you'll enjoy next time you visit us. Thank...

Minehead, United Kingdom
Reviewed 1 week ago via mobile

I've just returned from here and I have mixed feeling about it! Pros: Lovely clean rooms Good selection of food Beautiful location Option to use 2 other hotels Cons: Crowded and noisy pool and restaurant Toddlers and buggies at every turn No English reps No information from reps No first aid kit on site Entertainment aimed at scandinavians There were...

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1Thank beckySouthampton
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear guests, Thank you for your visit and for taking the time to write a review. We appreciate your positive comments regarding the room and the food. When your son fell by the pool area, one of the representatives was there immediately to see if your son was alright and to ask if you needed any help or medical assistance....

Reviewed 2 weeks ago via mobile

Could not not really fault anything of this hotel except there was a cockroach in our bathroom a baby one and big one which gave me two restless nights but the staff sorted it out with giving us insect spray but other then that the hotel was amazing the food there is a lot and a good choice for everyone...

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4Thank Johno A
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Johno, Thank you for taking the time to write a review following your recent stay. We are delighted to hear that your stay was amazing and most grateful for your kind comment regarding our staff. We do look forward to welcoming you back again soon. Best wishes from a sunny and warm Bahía Feliz, Javier Maeso Hotel Manager TUI...

Manchester, England, United Kingdom
Reviewed 2 weeks ago

We [my sister and myself] booked this hotel about six weeks before travelling after mulling it over for a while as it was a family life hotel however after reading the reviews we decided to go ahead and were so glad that we did. We paid the extra supplement to have a superior room with sea view and balcony and...

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Helpful?
4Thank Sandra C
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Sandra C, Thank you for your recent visit and for sharing your experience. It was nice to read how much you enjoyed your stay and that you found the Superior room excellent. We'll be looking forward to having the opportunity of welcoming you back. Kind regards, Javier Maeso Hotel Manager TUI Family Life Hotel Orquídea TUI Family Life Tres...

Norwich
Reviewed 2 weeks ago via mobile

Just returned from a week all inclusive with a 4 year old and 22 month old. Really Impressed with this hotel. Food selection was good with a separate kids section. Always found something they would eat. Snack area during the day also great. Loads going on for the kids. Kids clubs, fun in the pool and regular activities. Evening entertainment...

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Helpful?
1Thank willis26
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear Willis26, Thank you for your positive comments. We are pleased we had the opportunity to be at your service and look forward to welcoming you back in the future. Best regards, Javier Maeso Hotel Manager TUI Family Life Hotel Orquídea TUI Family Life Tres Vidas TUI Family Life Las Pitas

Coventry, England
Reviewed 2 weeks ago

Spacious room on a split level. Bathroom and main bed plus tv on main level then sofa / beds on lower level which goes on to a balcony. Great shower and comfy beds. Free wifi - great free wifi! Food was great, lots of variety and freshly cooked. Kids area, diet area, gluten free and vegetarian options. The food we...

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Helpful?
2Thank bunny79_9
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear guests, Thank you for sharing your experience. We are very glad to hear that you were satisfied with the hotel and the food and that you think the Tapas dinner was excellent. Thank you very much for your visit and we hope we'll have the pleasure to host you again. Best regards, Javier Maeso Hotel Manager TUI Family Life...

London, United Kingdom
Reviewed 2 weeks ago

We went to TUI Family Life Orquidea as part of a large group of adults for a long weekend. The hotel was surprisingly good given it is an all inclusive aimed at families. Upon arrival we were given welcome prosecco, however the check in process did seem to take a very long time! The room was lovely with gorgeous views...

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1Thank anchel79
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear guests, Thank you for sharing your experience following your recent stay with us. It’s very nice to hear that you, as a large group of adults, also have enjoyed your holiday here at the TUI Family Life Orquídea. We're very glad you thought the rooms were lovely and thank you for your kind comments regarding the cleaning and the...

Reviewed 2 weeks ago

Ok so the negatives first.... I spoke to someone at Thomson to advise them that we were on our honeymoon and asked if we could have some flowers in the room. A very nice lady said she would get an announcement made on the plane and inform the hotel...this didn't happen.. My wife is 6 months pregnant by we were...

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Helpful?
2Thank Sean P
JAVIER M, Gerente at TUI Family Life Orquidea, responded to this review

Dear guests, Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities. We are very pleased to hear that you found the food in the buffet restaurant brilliant and that you had a good time with the entertainment team. Regarding the room at floor 11, we at the hotel...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Taverna By The Sea
Taverna By The Sea
Cuisines: Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about TUI Family Life Orquidea

Address: Viejos Tendereteros s/n, 35107 Bahia Feliz, Gran Canaria, Spain (Formerly Orquidea Hotel)
Region: Spain > Canary Islands > Gran Canaria > Bahia Feliz
Price Range: $188 - $329 (Based on Average Rates for a Standard Room)
Number of rooms: 255
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Questions & Answers

Here's what travellers have asked, with answers from TUI Family Life Orquidea staff and other travellers.
339 questions
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Questions? Get answers from TUI Family Life Orquidea staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors will have better view”
ShoelacelessShoes, 19 May 2017 | Read review
“High floor for best views and quieter.”
  • 3 pools
  • Nice view at night
  • View from 9th floor
636dannya, 17 May 2017 | Read review
“The higher rooms have the best views and it is worth paying the extra to have a sea view.”
N1197CGsandrac, 9 May 2017 | Read review
“if you want to get to sleep before midnight, choose the adjoining TUI hotel and not this one”
157seanp, 8 May 2017 | Read review
“Go for a pool view and get a sea view thrown in!”
DeniseD681, 8 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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