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Four Points by Sheraton Victoria Gateway

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Four Points by Sheraton Victoria Gateway
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456 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Reviewed 2 weeks ago via mobile

The staff working are very friendly and always willing to help if you need it. The breakfast buffet at the restaurant was one of the best I've had any hotel. I did order the pizza however and it was disgusting, to the point I had to sit outside my room because it smelled so bad. I would suggest not ordering...

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Helpful?
Thank Neil R
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time to fill out a survey after your recent stay. Our team works very hard to meet the expectations of all our guest and I am so glad that we succeed with your stay. I will share your remarks regarding the Pizza with the chef as they to want everyone to have an enjoyable experience....

Prince George, Canada
Reviewed 3 weeks ago

Hotel was beautiful and the staff went out of there way to make me feel comfortable especially Khai, she was very professional Room was very clean and comfortable food was very good and worth the money

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Helpful?
Thank Ray D
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review. We all work extremely hard in making all our guest feel welcome and are glad that we succeeded with your visit. I will share your comments with the team so that they all know thier hard work is making a guests stay that much enjoyable We all look forward to welcoming you back again...

Nanaimo, Canada
Reviewed 4 weeks ago

Great staff at front desk and maintenance and very helpful , were at your room very promptly when you called for extra glasses or fix the TV . Front desk staff was great and would return just due to the service .

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Helpful?
Thank Roger M
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time after your stay to give us a review. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank...

Alberta, Canada
Reviewed 10 January 2017 via mobile

Hotel could use some updates. Front desk staff were friendly, room was clean and comfortable but the bathroom is a bit worn looking, overall it was acceptable. Would recommend as the price was reasonable.

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Helpful?
Thank cooksd2
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your review after your recent stay. The staff work very hard in making every guest experience very enjoyable. I will pass on your comment regarding the bathrooms to the maintenance department. thank you gain for staying with the Four Points by Sheraton, and we look forward to welcoming you back in the future. Diane Guest Services Manager

Seattle, United States
Reviewed 29 December 2016

The hotel facilities are nice enough, rooms well equipped, comfortable beds, clean pool area, lots of parking etc. We struggled throughout our visit with other issues, at this point it is almost comical. First, due to a system error we were charged incorrectly at check in, an additional $400 was taken out of our bank account. The hotel was not...

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Helpful?
Thank Sharon S
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for filling out a review during your stay. I am sorry to hear that you encountered some difficulties during your stay. It is unfortunate that the system did a pre-authorization, not a charge, on your card twice, holding the funds. I understand that it was taken care of ,though depending on the bank, it can take 3-5 business...

Reviewed 14 December 2016

Well it all started out on the phone with the booking agent, friendly enough but said i has to stay there due to personal reasons, and he started to pry a bit and i wasn't into it. Then i get checked in my room was directly across from the elevators which seemed fine but wasn't, ill go in more detail...

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1Thank Tris M
Kelowna
Reviewed 7 December 2016

This is a great hotel I have stayed here muliplr times and it has always been a good expericance at a decent price. Room are typical, 2 beds tv etc. Peaceful and the hotel back onto a green space and on a dead end road. It is about 10-15 min out of victoria, but traviling in durring rush hour it...

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Helpful?
1Thank 790jaretl
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your review. Our team works extremely hard to ensure every guest has an enjoyable stay at the hotel. Depending on the times of your downtown meetings, you can get ahead of the rush if you leave the hotel by 0730 otherwise you are correct as it can take up to an hour if you have to go...

Reviewed 2 December 2016 via mobile

Very nice people. But don't book here if you want DOWNTOWN Victoria! The name "Victoria Gateway" means out at the gate for sure! The address is Victoria but the hotel is in Langford-- a suburb of Victoria so check a map to be sure this is where you want to be! Service is great-- love the "green" voucher program. Restaurant...

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Helpful?
Thank Dale L
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time to write a review after your stay. We are so glad you enjoyed your stay and had the opportunity to try not only our "Make a Green Choice" program but the restaurant facilities as well. We are a short 15-20 minute drive into the city of Victoria, but there is nearly everything you need...

Calgary, Canada
Reviewed 17 November 2016

we were driving for 12 hours straight from Calgary to Victoria while we were there we were planning to meet up with some friends in a different part of Vancouver and in the end we did this hotel was very nice to stay at

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Helpful?
Thank crazytaylor1234
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank yo for taking the time do do a review after your stay. Wow 12 hours straight!!! I am glad that you arrived safely and had the chance to visit not only Victoria but your friends as well. I am glad you enjoyed your stay and we look forward to welcoming you in the future. I hope you had a...

Edmonton, Canada
Reviewed 12 November 2016 via mobile

I stayed for a work conference and we ended a day early. I booked through a room block and I was never told about a cancellation policy. I have three young kids at home with a babysitter and wanted to check out a day early and was told I had to pay the full price for the nights stay regardless....

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Helpful?
Thank mtanner5
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time to fill out a review folksinging your recent stay. All feedback, both positive and negative, is important to us. I am sorry that you felt our Front Office Manager was unwilling to help you in your situation. Our group contracts clearly list the cancellation policy for all rooms under the block. Our shuttle does...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 

Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range: $128 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points Victoria Gateway
Victoria Four Points
Victoria Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Victoria Gateway staff and other travellers.
3 questions
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Vancouver, Canada
10 months ago

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Questions? Get answers from Four Points by Sheraton Victoria Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Long way from downtown Victoria , but lots for shopping in Langford very near by from Costco next door , Homesense, Home Depot ect”
 of 5 bubbles rogermQ5538AZ, 17 Jan 2017 | Read review
“top floors have the better views and quieter”
 of 5 bubbles K9577DPcarols, 28 Oct 2016 | Read review
“Our room was very warm, in fact a little too warm for my comfort and during the night I had to kick off the covers .”
 of 5 bubbles bridgetm826, 24 Oct 2016 | Read review
“A good Base for the Lower Island”
 of 5 bubbles coachingman, 8 Oct 2016 | Read review
“Away from City. Not a bad room. B'fast is expensive.”
 of 5 bubbles Subrasiva, 1 Oct 2016 | Read review
5 of 5