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Novotel Monterrey Valle

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Novotel Monterrey Valle
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277 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Hong Kong, China
Reviewed 19 July 2016

Virtually nothing about this hotel was impressive. I can't say that I had any problems at check in but things went down hill from there. The quality of my room was that of a budget hotel airport in a tertiary market of a "developing" country. The one positive was that descriptions of my stay here elicited uncontrollable laughter from my...

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Helpful?
Thank Casson W
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to share this feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Texas
Reviewed 7 July 2016 via mobile

My sister and I recently stayed here and we were greatly pleased! The lobby of the hotel is modern and sleek. Within the lobby you can also find a bar, dining area and a long desk that serves as a modern business center. The rooms are small, but really clean and that's all one can ask for! We had a...

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Helpful?
Thank g_monaco86
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Belo Horizonte, MG
Reviewed 4 July 2016

The experience was good, the hotel is very well located and the services as parking, etc were great. On the check in the attendee didn't paid attention that I was a gold affiliate of Le Club and had to ask for my welcome drink. After some hours I received some fruits in my room and two waters for compensation. Regarding...

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Helpful?
Thank thasabara
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the...

Lund, Sweden
Reviewed 21 April 2016 via mobile

The hotel is very well located. Nearby there are many restaurants and a big shopping mall. The rooms are very comfortable and the service at breakfast is excellent! the hotel could improve the gym area and also add some temperature controll to the pool. It was too cold and the weather doesn't help.

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Helpful?
Thank Enrique F
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for the time that you give us writing your opinion, this is very important for us to improve in this areas and get better services. We hope see you soon in your next visit to our city. Regards,

Reynosa, Mexico
Reviewed 12 April 2016

make sure you all are accommodated in the same floor. It's such a hassle to go to another floor that is not the one your room is. I understand from a point of view of security, but is not very practical once you are staying in.

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Helpful?
Thank Luis B
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Of course you can request to stay in the same floor if you need that and we have available, We hope see you again in your next visit to our city and can get a better experience.

New York City, New York
Reviewed 12 April 2016

We are doing a roadtrip from nyc to the Yucatan and we are traveling with our dog so we needed a pet-friendly place. Novotel was the only place that we could find so we decided without much choice. They seemed to have a designated pet-friendly floor. I guess the problem is that if you put all the pets together, just...

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Helpful?
Thank AllieMnyc
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for the time that you took let us know about our opportunities. We here all the suggestions and work with the rest of the team to improve every day. We hope you can visit us again in your next trip.

Veauche, France
Reviewed 11 April 2016

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

Review collected in partnership with Accorhotels.com
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Thank 512lionelm
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here.

Reviewed 8 March 2016

I was looking for a hotel to stay at for a recent business trip and I was sold on the pictures of this hotel on their site. However, I was very disappointed when I arrived at the hotel. The hotel is not bad, but the lobby is undergoing a renovation. The rooms are very old and dated. I was not...

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1Thank Michael B
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

All the comments of our guest are very important and right now we finished the renovation, we hope see you soon in your next visit to our city and you can get a better experience.

Missouri City, Texas, United States
Reviewed 14 January 2016

I have stayed at this hotel on the last three visits to Monterrey. It is a very clean hotel. However, in January they are remodeling the lobby and restaurant. Therefore, a little confusing to check in. I like the security. You need your room key to operate the elevator. Your room key will only allow access to your floor. The...

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1Thank Javier M
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to let us know our strenghs and areas of opportunity. We´d be very excited to welcome you in your next stay in our city so you can see the results of our finished remodeling project.

Guadalajara, Mexico
Reviewed 4 January 2016

I booked this hotel just 5 days before my arrival. I booked directly from their website and there was no indication, note or warning whatsoever that the hotel was under construction. The moment I arrived I realized the hotel is under heavy renovations, and there were people working on the lobby; and the renovations had begun several days before I...

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Helpful?
1Thank Pollescu
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We really apologize for this situation that you experienced during your recent stay with us. Our remodeling is only in the bar area and front desk but we know that the first impression was uncomfortable. We really appreciate the time that you took to give us your comments and we are of course, taking them into consideration. This remodeling is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 

Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $105 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Monterrey Valle 4*
Number of rooms: 238
Reservation Options:
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Hotel Style:
#2 Green Hotel in San Pedro Garza Garcia
#5 Luxury Hotel in San Pedro Garza Garcia
#6 Business Hotel in San Pedro Garza Garcia
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Monterrey Valle staff and other travellers.
2 questions
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Edmonton, Canada
over a year ago

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Questions? Get answers from Novotel Monterrey Valle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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