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09/04/2017 10/04/2017
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    Hotel Neufchatel

    34 Rue de Neufchatel, Saint-Gilles, Brussels 1060, Belgium
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (46)
    Room & Suite (28)
    Dining (27)
    Overview

    • Excellent48%
    • Very good36%
    • Average9%
    • Poor2%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast included
    3 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews single room small and cosy hotel freshly ground coffee spend nice short city trip rain shower bus stop recommend this hotel nice area free breakfast tv channels visit brussels bed and breakfast lovely hotel the room was nice yogurt comfort cleanliness
    Reviewed 3 October 2016 via mobile

    The rooms were very clean, bed was comfortable, decent sized rooms. Good breakfast, good location. The staff was very polite and helpful. Shower could be better. Would definitely recommend staying here.

    Helpful?
    Reviewed 27 August 2016 via mobile

    I love this place and from the first time I reserved a room for my mother, she loved her visit and the care she received! Plus our recent trip. It was very pleasant. Thank you Neufchâtel staff for your awesome hospitality! It has become our...More

    Helpful?
    Reviewed 21 August 2016

    Me and my husband spend nice time in this small and cosy hotel. It is situated in a very good area of Brussels with many restaurants and luxury shops. But the street where the hotel is situated is very quiet. You can reach the centre...More

    Helpful?
    Reviewed 4 July 2016 via mobile

    We chose this hotel solely on its location; our son lives on the same road. However we were very happy with our choice; the room was a good size and very comfortable, breakfast was very good and the room was a very reasonable price (that...More

    Helpful?
    Reviewed 23 June 2016 via mobile

    Great little hotel with friendly staff. Room was compact and very comfortable. The hotel was near to local transport links but reaserch transport before you go. Breakfast was provided and was typical continental but very good for what we wanted. The only downside i found...More

    Helpful?
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Multilingual Staff
    Photos
    Traveller (46)
    Room & Suite (28)
    Dining (27)
    Hotel & Grounds (17)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Youngju R
    Hello I am RO who use the hotel during 25.Feb~26.Feb I am sending email for complaining officially. Hope all managers including the boss read my email. Before making the reservation, 1. I just believed that I will have nice room based on the website photo. HOWEVER I stayed the '-1' floor which was like storage and just in front of the public toilet. SO during day and night even after midnight, people use the public toilet in front of my room. 2. with ABOVE problems, All of us (including my puppies), couldn't sleep well, and couldn't stay well. I really really tried to be careful when I find the hotel due to my puppies. Usually people stay in hotel for taking a rest during travel. we (and my puppies) also wanted good hotel which is really quiet. The hotel just answered that it is 'well soundproof'. BUT it was NOT WELL SOUNDPROOF and they NEVER mentioned that it will be the '-1' FLOOR and NEVER mentioned only the '-1' room is for the people who has puppies. IF YOU EXPLAIN THAT IT IS NOT WELL SOUNDPROOF AND IT WILL BE -1 FLOOR DUE TO THE PUPPIES, I NEVER SHOULD HAVE TAKEN THIS HOTEL FOR SURE. 3. when I arrived to the hotel I stayed 2 hours before going outside. (during 3pm~5pm) AND IT WAS EXTREME NOISY DUE TO THE LIFT PROBLEM AND PEOPLE FIXED IT AND TOO MANY PEOPLE TALK JUST IN FRONT OF MY ROOM AND MY PUPPIES WAS GOING TO BARK. BUT when I went out, one of my manager was going to complaint (it was really embarrased) that "If your puppies bark like this, the other people will complaint." "Is it the first time to stay in hotel????" "I will work at 7am near your room - the storage, and if your puppies are bark, it will make some problems." COME ON... THE HOTEL SHOULD BE QUIET THEN MY PUPPIES AND OUR FAMILY CAN TAKE A REST. THE PROBLEM IS NOT MY PUPPIES, BUT THE NOISY FROM OUTSIDE!!! 4. Even during night, midnight, after midnight, the noisy occured so I couldn't sleep well, 5. In the morning when I was going to check out, the manager who complaint to me yesterday, she suggest 100euro for the hotel price. (My reservation fee was 123.9euro more or less) SO I WAS A BIT EMBARRSED I WANTED APOLOGIZE FROM HER FIRST!!!!!!! SO I SAID ALL SITUATIONS WHAT I FELT BAD. THEN SHE SAID, 'OKAY WE SUGGEST YOU 100EURO, IT IS REALLY GOOD PRICE BECAUSE YOU HAVE 2 PUPPIES AND OTHER HOTEL THEY REQUEST 20EURO PER PUPPY." THEN SHE WAS TRYING TO SAY 'PAY ALL (123.9EURO)', SOMETHING LIKE IT IS UP TO ME. I still feel bad and I really regret that I stayed the hotel which act like badly and impolite. even I think that the service and all facilities total 100euro is not reasonable, with listening above impolite mention. I HOPE THE CHIEF WHO REALLY HAS RESPONSIBILITY READ THIS EMAIL. AND I WILL TRY TO MENTION ON Internet AS I RECEIVED SUCH SERVICE. YOUNGJU RO
    28 February 2017|
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    Cristina R
    Salve vorrei sapere se è possibile avere una mezza pensione. Grazie
    24 October 2016|
    Answer
    Response from Tony P | Reviewed this property |
    No l'hotel offre solo una buona colazione.
    0
    Votes
    Google Translation
    Hilde L
    l HOTEL Possede un parking et un ascenceur?
    18 April 2015|
    Answer Show all 2 answers
    Response from Aprile38 | Reviewed this property |
    et j'ai oublié de préciser que oui, il y a un ascenseur.
    0
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    Google Translation
    Room Tips
    "It's a quiet street, so don't hesitate to choose a room with a balcony."
    Leo P, 17 days agoRead review
    "Each room has a theme! So have fun and pick out any one!!"
    Vibes_P, 4 months agoRead review
    "Lift to all floors and the room entrances are all close by. We were at the front of the hotel and were not..."
    John R, 4 months agoRead review
    "each room has a special thematic decoration"
    Anna K, 7 months agoRead review
    "we got a top floor room which had an amazing view"
    Milan N, 11 months agoRead review
    "all quiet rooms and use of a lift to all floors"
    UkHarrypotter2010, over a year agoRead review
    "We were in room 42 and it was a nice room at the top of the hotel facing the road."
    sarahloul, over a year agoRead review
    "Room Nr. 11 is a quiet single room eventhough facing the street side. But the street is not a busy one..."
    melaba, over a year agoRead review
    "Get a room on the last floor"
    KasiaCe, over a year agoRead review
    "Ask to have other view than emergency stairs."
    Veera M, over a year agoRead review
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