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pentahotel Brussels City Centre

TravelocityUSD 117*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 117*
USD 116*
USD 117*
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pentahotel Brussels City Centre
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681 Reviews from our TripAdvisor Community

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There are newer reviews for pentahotel Brussels City Centre
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Showing 367: English reviews
Brussels, Belgium
Reviewed 14 September 2015 via mobile

In general it's a good hotel.recently redecorated. Rooms are very comfortable with all you need and location is good. Bar and entrance is also new Staff is the only minor point.slow service at reception nobody speaks Dutch. Wat is an official language in Belgium.similar with bar staff.i saw a couple of people leave because of slow service Aces to parking...

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Helpful?
Thank Philippevdv
Reviewed 14 September 2015

We stayed in pentahotel for 2 nights. When we booked our room it was one of the cheapest hotels in Brussels (not too far from the centre). We are absolutely satisfied with the hotel. Clean, cosy, super polite service, the bar and lounge are fantastic, cheaper than some places in the city. We’ve got only one problem with the room:...

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Helpful?
Thank zombilly
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear zombilly, Thank you so much for this kind review ! So glad you enjoyed your stay at pentahotel Brussels City Centre. I believe the clients who were in the room next door to you were a little bit noisy and I would like to apologize for that. Please do not hesitate to contact me directly for your next stay...

Rugby, United Kingdom
Reviewed 13 September 2015

Staff kept going missing so nobody to serve when busy and then all appeared once residents cleared off due to no service. Complained and staff just looked confused, waste of space so will never use this hotel chain again.

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Helpful?
Thank Graham S
Kristof L, General Manager at pentahotel Brussels City Centre, responded to this review

Dear Graham, First of all I would like to thank you for your comment about your stay in August. Our hotel has recently been fully renovated and a new concept has been installed that requires intensive training of staff and management. As this process was ongoing during your stay we were not fully prepared to accommodate our guests with a...

Reviewed 5 September 2015 via mobile

I simply couldn't believe the value for money at this place. Awesome café /restaurant area. Comfortable rooms, big TV with all kinds of movies and music included in the price. And it's in a very nice area...

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1Thank Amel B
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Amel B, You couldn't believe it but yes pentahotels is real and guess what ? We do all our best to make sure our customers have the best possible experience in our hotel :) See you soon at penta Pragues, Vienna, Paris, Brussels, ... ? Kind regards, Arnaud Dehaye Director of Sales & Marketing

Peterborough
Reviewed 30 August 2015 via mobile

I stayed in August with my daughter , we were part of a large party who had booked with Thomas Cook. The good bits are : location is handy for walking around a nice shopping / eating district , free wi fi , decent breakfast , nice clean bedroom and bathroom , staff speak good English . Bad bits :...

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Helpful?
Thank PoshboyPeterborough
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear PoshboyPeterborough, Thank you for your detailed review after your stay at pentahotel Brussels City Centre. It's a pleasure to see that you enjoyed the location of the hotel but also the breakfast and the cleanest of the room. Indeed we had some delay in the delivery of the food and beverage during this special event for your group and...

Reviewed 26 August 2015 via mobile

Rooms are great, lovely & clean & a good size. Rocked up early before check in time after a long flight & they found me a room no questions asked. A bit light in for tourist info but free wifi helps that. Breakfast was sensational! Staff were polite & helpful but need brushing up on how to make a good...

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2Thank Jenny C
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Jenny C, Thank you so much for your review after your stay at pentahotel Brussels City Centre. It's great you enjoyed the breakfast and I'm so curious to know your feedback about a good coffee :) Please feel free to contact me via arnaud.dehaye@pentahotels.com to give us some advice: we like to learn and improve our skills. Wishing you...

Northampton, United Kingdom
Reviewed 26 August 2015

Booked this hotel through Thomas cook sport for the Belgian Grand Prix. On arrival to the hotel we checked in at the bar/ reception area, as Wendy from Northampton has already suggested, this caused a problem with the amount of people checking in and drinks being served at the same time. The couple in front were encountering problems with their...

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2Thank Matt C
Northampton, United Kingdom
Reviewed 25 August 2015

Just back from a brilliant weekend break for the Belgian GP, booked through Thomas Cook Sport who were brilliant in their help and knowledge. Chose this hotel as part of the package as at the time of booking it was part of the Mercure group and rated 4 star. I have used and liked Mercure in the past. The price...

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3Thank 743Wendy
Leuven, Belgium
Reviewed 19 August 2015

You feel like you are in a different world once you enter the hotel. The lounge is huge and filled with chesterfield chairs with lots of pillows and lovely (recuperated?) wooden tables. Love it. The service was great, loved the G&T and having had the (perfect) burger in the Pentahotel in Leuven, I don't doubt it's a good here. I...

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Helpful?
Thank Mieketing
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Mieketing, Thank you so much for your kind review about your experience at pentahotel Brussels City Centre. It's cool to see that you enjoyed our unique penta style and the freshly made cocktails in our pentalounge. Do not hesitate to go on our website to check the best available rate for your next stay in Brussels ! I'm sure...

Orebic, Croatia
Reviewed 15 August 2015

Well, it was a little strange to find front desk. Actually, front desk is at the bar :) Rom is big, with the biggest bed I have ever had in hotel room :) Breakfast was really delicious. And I love the bar. Great one! I would recommend this hotel everyone. But, I still don't know why do we get "welcome...

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Helpful?
Thank Jelena R
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Jelena R, A Biiiiiiiiiiiiiig thank you for your kind review! Concerning the welcome letter for Mr Scott ... it's a secret :) Hope to see you soon in a pentahotel. Cheers, Arnaud Dehaye Director of Sales & Marketing

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Staying in Brussels? Then pentahotel is the cleverest decision you could make. You want something different, exciting, a bit edgy. And here we are, ready and waiting to share our unique penta way of doing things from the moment you step inside. The hotel is located next door to the prestigious fashion street “Avenue Louise” and walking distance from the wonderful Grand Place and European Institutions of Brussels. From eclectic boutiques and signature cuisine to exciting nightlife and live entertainment, ""Brussels Louise"" neighbourhood has a unique character and style. Come visit penta, and become one of Brussels's most prestigious VIPs. ... more   less 

Additional Information about pentahotel Brussels City Centre

Address: Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
Region: Belgium > Brussels > Saint-Gilles
Price Range: $99 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — pentahotel Brussels City Centre 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Mercure Brussels Center Louise Hotel Saint-Gilles
Brussels Holiday Inn
Pentahotel Brussels City Centre Saint-Gilles
Hotel Style:
#3 Luxury Hotel in Saint-Gilles
#9 Romantic Hotel in Saint-Gilles
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels City Centre staff and other travellers.
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Questions? Get answers from pentahotel Brussels City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The street is rather noisy with lots of traffic. For those wanting fresh air choose a rear at the rear if you can.”
965joosth, 7 Apr 2017 | Read review
“Back of the hotel best”
71jamesl, 5 Apr 2017 | Read review
“Dirty sheets”
GeorgeP157, 2 Apr 2017 | Read review
“Dont pic rooms on the first floor.”
nunor9, 30 Jan 2017 | Read review
“Since the free WiFi was terrible my husband got the hotel to give us their staff WiFi access which was much faster”
laveenj2017, 18 Jan 2017 | Read review
5 of 5
Travelocity
USD 117* /night
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Prices are for 1 room, 2 adults
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