Hotel Sierra Resort Hakuba
Mizubasho Onsen Ochikura-Kohgen, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Full view
View all photos (1,184)1,184
Room & Suite (258)
Dining (105)
About
#1 of 14 onsens in Hakuba-mura
Location
Cleanliness
Service
Value
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Ski rentals
Skiing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Spa
Hot spring bath
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Japanese
Location
Mizubasho Onsen Ochikura-Kohgen, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Name/address in local language
Getting there
Rental CarsSee all Hakuba-mura car hire
581Reviews14Q+A37Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 433
- 99
- 29
- 13
- 7
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :) …
Read more
Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Booked this hotel because their website shows the rooms are fine. Also they have private bath. The real situation is that the building is rather old and the room is not well-maintained. We check-in a little bit late because we booked their transportation via email but did not show, until we asked the staff at the Hakuba station to phone the hotel to pick us up. We check in at around 4 pm that day and all the private baths were already booked.
Read more
Date of stay: February 2023Trip type: Travelled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Yesterday we finished our ski holiday at Sierra Resort and the location is simply stunning - you will not find a more beautiful winter wonderland setting and the resort's architecture features huge windows with spectacular views into the surroundings. The beyond helpful and efficient team at Sierra got us bookings at local restaurants including one Yakiniku (Japanese BBQ) dinner that completely blew our mind - definitely some of the best Wagyu we've tasted. The complementary dinner shuttle bus worked perfectly for us and from the stops it was only a 2/3 mins walk to the restaurants (we went out for dinner all 3 nights in a row because it was so easy to get to the village and we enjoyed having a look around town but there is also a restaurant at the resort that fellow guests said was excellent). Similarly the staff explained where and when we could hop on the bus to the slopes and get back, which worked without any problems for us (from lots of ski holidays back home in Europe, we were already well used to the ins- and outs and the logistics of skiing and the transport to and from slopes here was on par with most ski resorts we have been to) The Onsen at Sierra are extraordinary (particularly amazing after a long day of skiing) and the breakfast choice is huge and delicious (incl. such things as homemade jams!). We live on the other side of the world, but if we were able to come back to Japan we would definitely stay here again.…
Read more
Date of stay: February 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have mixed feelings about this hotel. The hotel itself and facilities are great however these could not overcome the problem of the hotel's isolated location. The Sierra is a wonderful hotel. It is not particularly new (ski hotels seldom are) however it was very well kept and maintained. It was in no way run-down and nor did it feel tired. The rooms were spacious and comfortable but still a bit basic. In the middle of winter they were still very warm. The bed was particularly firm. The hotel services are second to none. The onsen is particularly good. There is an excellent 'public' onsen at the back of the hotel as well as the option of a number of 'private' onsens that can be booked for those who are a bit more modest and may not want to get naked with strangers. The hotel offers a number of complimentary refreshments and drinks (including wine) in the public areas of an afternoon/evening and it is a very pleasant atmosphere to relax in. The biggest drawback of the hotel is the isolated location and many of the hotels additional services are a result of the location. If you don't have a car it is expensive and/or difficult to get around. We stayed at the Sierra to ski in Hakuba. The hotel has a stop on the 'HV3' line of the Hakuba Valley ski bus shuttle however unlike many ski resorts, the buses are very infrequent and uncomfortable. To get to either of the Tier 1 Hakuba ski resorts - 'Happo One' or 'Goryu/Hakuba47', the morning shuttle bus departed at either 8:19, 9:29, or 10:39 AM. That's it. It was then 35 minutes on the bus to Happo One or 50 minutes to get to Goryu/Hakuba47. There are no ski racks - all skiing equipment you have to hold onto on the bus. Returning to the hotel at the end of the day was equally as uncomfortable and inconvenient. Iwatake and Tsugaike were both much closer at around 10 minutes away. Getting to the town at night for dinner was also difficult. The hotel has a service to book restaurants for you (it's difficult to get a table in Hakuba without a reservation) and then offers a free shuttle bus which was comfortable but up to 30 minutes each way. The problems we found were that not all of the restaurants as part of the hotel's reservation service are near of the shuttle bus stops and the fixed and infrequent schedule meant that we had to wait for 40 minutes outside after our restaurant closed whilst we waited for the bus. On another night, we took a taxi from the hotel and it was 4000 Yen (US$31) each way from the Hakuba town to the hotel. As a result, we ate at the hotel for three of five nights. There is a fixed five course French menu which was excellent however you wont know what's on it until you arrive. We loved it but it may be difficult for picky eaters. You will also need to book in advance. If you don't book this in advance you can eat at the same restaurant but from the 'international' menu which is mainly Italian food. This was OK, but nowhere near as good as the French set menu. The staff were excellent. There is also a native English speaker on staff which was very much appreciated. He was so helpful and it made communication so easy. The bottom line is that Hakuba is not an easy place to get around without a car. Unlike most other ski resorts it is spread out and doesn't have a downtown core that is walkable and the individual ski resorts that make up Hakuba Valley are equally spread out and not interconnected. The location of the Sierra Resort meant that no matter how good the hotel facilities, our entire holiday was determined by different shuttle bus timetables. If we had a car our experience would have been totally different. …
Read more
Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Have a car if you stay here - the hotel is isolated
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here for about a week. It was amazing - excellent food, atmosphere, very nice staff. Hotel has some great hot springs and free mulled win! great links to the various ski slopes and onsite ski hire. 10/10 would stay again.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sierra Hakuba, 支配人 at Hotel Sierra Resort Hakuba
Responded 27 Sept 2020
Dear John B, Than you for staying us. We are happy to hare that. See you next time! Jiro General Manager Hotel Sierra resort Hakuba
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights. The hotel was very cosy with big private onsens. They provided hot curry and snacks at the reception complimentary. We were lucky to see snowfall right from our rooms and the whole place was very beautiful during winter. The location was a bit inconvenient as you needed to take shuttle bus or public bus to literally go anywhere including for ski.
Read more
Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This resort is above and beyond what has been written here. Breathtakingly beautiful in both outdoor and indoor environment it’s difficult to write enough to do justice to just how truly fabulous this place is. Given everyone who stays anywhere in Hakuba takes a shuttle bus to the ski fields of their choice then staying here is no issue as the bus comes regularly. In the evenings for dinner you book the resort bus and it takes you where you choose to go. Be sure to research local restaurants and avoid Hige and TacoTaco at all costs and indeed anything in Echoland (a backpackers, overinflated waste of time). We can't wait to return and booked our return trip for January 2020 in June this year. See you then Sierra!
Read more
Date of stay: January 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We absolutely loved our stay here - room was big, private onsens were fantastic, and their snacks and breakfast selection were also excellent! Book early as this hotel tends to sell out quickly, especially during peak times.
Read more
Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
白馬でナンバー1の温泉だと思います。正直、いろんな温泉に行きましたか、箱根のハイアットよりも良いです。とにかく広くて綺麗。壮大な景色プラス古民家の雰囲気が最高です。日帰り温泉も受け付けてます。大人1人1000円ですが、その価値は十分にあります。 なお、宿泊客以外は10時〜15時までですのでご注意。 They have No1 Hot Springs in Hakuba Area. This hot springs is best in my life. the Size is too big and you can feel Japanese Culture. Even if you don’t stay this hotel, you can go into the hot springs between 10am and 3pm. The fee is 1000yen.
Read more
Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Each evening we enjoyed the private onsens that are available to guests. We would prebook in the morning and then after a day in the snow, come back and enjoy hot baths. Our favourites were the outdoor private use ones. The inclusive snacks available in the entrance and the drinks in the evening were also appreciated by my teenagers and Husband. The hotel restaurants did not cater well for me at all, I have Coeliac Disease and have a need a strict Gluten Free diet. The restaurants did not cater for me at night, so we had to get supplies from the supermarkets in town. Breakfast was good and had good signage to the 7 key allergens.
Read more
Date of stay: January 2019Trip type: Travelled with family
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from SierraWork, 支配人 at Hotel Sierra Resort Hakuba
Responded 6 July 2019
Dear Jandjandsome Thank you very much for staying at our hotel. Every employee will continue to devote so that we can offer you more hospitality when you next visit us. Jiro Uchiumi Sales Manager Hotel Sierra resort Hakuba
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 208 - USD 463 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sierra resort hakuba hotel hakuba-mura
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
74
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHOTEL SIERRA RESORT HAKUBA: 2023 Prices & Reviews (Hakuba-mura, Japan) - Photos of Onsen Hotel - Tripadvisor
Frequently Asked Questions about Hotel Sierra Resort Hakuba
Which popular attractions are close to Hotel Sierra Resort Hakuba?
Nearby attractions include Hakuba 47 Winter Sports Park (6.3 km), Hakuba Snow Sports School (7.6 km), and Hakuba Happoone Ski Resort (4.3 km).
What are some of the property amenities at Hotel Sierra Resort Hakuba?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Sierra Resort Hakuba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Sierra Resort Hakuba?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Sierra Resort Hakuba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Sierra Resort Hakuba?
Conveniently located restaurants include Mimi's Restaurant and Bar, Lucky Pete's Cafe and Bar, and Sounds Like Cafe.
Are there opportunities to exercise at Hotel Sierra Resort Hakuba?
Yes, guests have access to a pool during their stay.
Does Hotel Sierra Resort Hakuba have an airport shuttle?
Yes, Hotel Sierra Resort Hakuba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sierra Resort Hakuba?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sierra Resort Hakuba offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Sierra Resort Hakuba?
The staff speaks multiple languages, including English and Japanese.