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Hakuba Luna Hotel

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Traveller (19)
Room & Suite (8)
Overview
  • Excellent68%
  • Very good22%
  • Average5%
  • Poor4%
  • Terrible1%
Travellers talk about
“ski lift”(11 reviews)
“games room”(8 reviews)
“drying room”(17 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (105)
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Traveller rating
69
24
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5
1
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Time of year
LanguageEnglish
69
24
6
5
1
Show reviews that mention
All reviewsski liftgames roomdrying roomhotel restaurantspaghetti bolognesethe lounge bar areafriendly place to staysmall ensuitehome away from homeforest areashort walkgreat positionlaundry facilitiesthe hotel staffhis wifefamily ski holidaybig thanks
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1 - 5 of 105 reviews
Reviewed 29 May 2017

This is a small, boutique property without the hefty price tag. We skied in late Feb 2017, excellent snow still at Hakuba. Luna Hotel is so close to the Happo One lifts, a five minute walk in ski boots and you are home! Great position...More

1  Thank gordeb1
Reviewed 3 April 2017

We had a lovely week skiing Happo-one and were grateful for the assistance from David and his staff. The proximity to the lifts is excellent, basically across the road to children's easy slopes. There are enough restaurants locally to keep you interested. You are dependent...More

1  Thank Steve L
Response from David C, General Manager at Hakuba Luna HotelResponded 9 April 2017

Thanks for the feedback - we're glad you enjoyed your stay. We totally understand your comment about the room size; most rooms in Japanese hotels are small by western standards. Sorry to hear that the drying room facilities were a bit overloaded - noted for...More

Reviewed 9 March 2017

We were told Hakuba Luna had a make-over in 2016 and now includes en suite bathrooms in all rooms. The hotel is located in the Wadano forest area, about 100 metres from the Sakka ski lifts at Happo One mountain. The free shuttle to other...More

Thank Glenn-in-Sydney
Response from David C, General Manager at Hakuba Luna HotelResponded 9 April 2017

Thank you very much for the comprehensive feedback - we are very glad you enjoyed your stay, and appreciated your friendly company throughout your stay. We hope to see you back in the Luna again on a future visit!

Reviewed 11 February 2017

We arrived at. Luna with our young adult offspring at 3am to find a warm welcome with warm rooms warm,lights on and instructions regarding breakfast clearly explaind. Breakfast was excellent btw! This service was continued throughout our stay and David was brilliant with his advice...More

Thank t0msydney
Response from David C, General Manager at Hakuba Luna HotelResponded 15 February 2017

Thank you very much for the warm feedback - we are so glad you enjoyed your stay with us, and we look forward to welcoming you back in the future.

Reviewed 11 February 2017

We really enjoyed our stay at Luna- it exceeded our expectations and we felt very fortunate to have stayed there. Luna is a very comfortable, convenient and friendly place to stay. David, the manager, and his wife Yumi and staff made us feel welcome, often...More

Thank daisyscout2016
Response from David C, General Manager at Hakuba Luna HotelResponded 15 February 2017

Thank you very much for the feedback - we are so glad you enjoyed your stay with us, and I will be sure to onpass your kind comments to our staff. We hope you will have the chance to come back!

View more reviews
About
Amenities
Top amenities
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Ski-In / Ski-Out
Room Service
Free Parking
Wheelchair Access
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Hotel class
Hotel Style
#7 Ski-In / Ski-Out Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Hotel class
Hotel Style
#7 Ski-In / Ski-Out Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (19)
Room & Suite (8)
Questions & Answers
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Laurinda A
27 July 2015|
Answer
Response from David C | Property representative |
Hello Laurinda, Thank you very much for your enquiry. Certainly you can stay in a Superior Triple with ensuite the first night then move over to a Superior King/Twin with ensuite for the rest of your stay. If you prefer... More
0
Votes
Laurinda A
25 July 2015|
AnswerShow all 2 answers
Response from David C | Property representative |
Thank you very much for your query. Whilst The Luna Hakuba Hotel does not have a onsen bath itself, we do have several excellent baths close by. A twelve minute walk in one direction will take you up to Azekura Sansou... More
0
Votes
Room Tips
"Perfect for family holiday requirements."
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"We didn't stay in the hotel but in a luxurious Chalet nearby managed by the Luna Hotel staff."
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"Big rooms for families."
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"Although it has Wifi it was of poor quality and often didn't work"
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