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Double Black Hotel

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Double Black Hotel
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111 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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London, United Kingdom
Reviewed 25 March 2017

We spent a week here and had a great time. Unlike the European resorts we're used to, there's no real ski in / ski out in Hakuba, so this hotel, like others in the area has a couple of shuttle buses and the staff take you wherever you need to go. No request seemed like too much trouble, everyone at...

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Thank AlWallace6700
Milton Keynes, United Kingdom
Reviewed 16 March 2017

Spent 4 days and nights here and loved every second, great hotel in a lovely location with staff that were very friendly and accommodating. Rooms are perfect base for a few days snowboarding with a number of local mountains to choose from you could spend weeks here and not get bored. Food was excellent at the hotel but also plenty...

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Thank jledster
Perth, Western Australia, Australia
Reviewed 14 March 2017

Double black is a ski hotel nestled in a beautiful and peaceful Japanese forest setting. Owned ostensibly by Australian interests, language is not an issue for the English speaking traveler, as nearly all the staff speak English fluently (most of them are either Australian or native English speakers); this is a great help when it comes to booking restaurants or...

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Thank Christopher S
Hautes-Pyrenees, France
Reviewed 7 March 2017

The wonderful breakfasts and very helpful staff who willingly shuttled us to bus stops and ski slopes (but not back, sadly) and then to the train station at the end of our stay, were the highlights of our stay in this comfortable hotel set in the woods. The place reminded me of an upmarket chalet in the Alps – the...

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Thank StellaPyrenees
Perth, Australia
Reviewed 2 March 2017

Nice clean rooms , great friendly staff, good breakfast to start the day off and a good bar to have a few beers at the end of the day They offer a shuttle service that will drop you off ( unfortunately they don't come and pick you up )most places within a reasonable distance, gondola, pub, etc and transfer to...

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Thank Kevinq1
Bangkok, Thailand
Reviewed 27 February 2017

If you are looking for a night out in Hakuba Mura an evening at Double Black Hotel will not disappoint. A truly sensational meal. Chefs from Sydney have bought an incredible dining experience to Hakuba and if you are not staying at Double Black Hotel make sure you come here for dinner and drinks, inside tip - they also serve...

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1Thank ExpatJetsetter
A TripAdvisor Member
2 reviews
Reviewed 24 February 2017 via mobile

Rooms are small. Staff are all really lovely except for the manager who made everything seem like a big ask and seemed to enjoy saying no rather than yes. The hotel provides transport to restaurants and morning and afternoon transport to ski lifts. Cabs back from restaurants are 1100 yen up. Won't be a return customer unfortunately.

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Thank A TripAdvisor Member
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi There, Thank you for your review. I'm sorry you felt that way. I helped you book a restaurant but you didn’t go, and the restaurant was very upset with us. If that happens a couple of times they’ll stop taking bookings for our guests. So I tried to confirm your other bookings with you each time so I could...

Houston, Texas
Reviewed 18 February 2017

We just finished a 6 night stay. What a place! Located in the forest with beautiful views of the snow. Great onsen after skiing. The staff are so helpful and friendly and they made the stay all the more better. The rooms are cozy, breakfast is AWESOME...we really looked forward to it every morning. Kai, Rose, Ben, the guy from...

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2Thank Laurie L
Sydney
Reviewed 17 February 2017

Me and My boyfriend stayed at DBH for a week at the beginning of February, after reading all the great reviews we decided that would have been the best choice for our vacation....The lovely Keiko organised a car to come and pick us up at the station, as soon we arrived at the Hotel she welcomed us with a big...

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4Thank BellaLupi
Melbourne, Australia
Reviewed 17 February 2017

In February, I spent a week at Double Black. I was pleasantly surprised. A wonderfull menu reasonably priced. The food was better than most of the 4 star hotels I have stayed in. The resturant was backed up with a good wine list and friendly staff. The bedrooms were clean and warm. The hotel supplies a shuttle service to all...

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1Thank Jack K

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more   less 

Additional Information about Double Black Hotel

Address: 4977-1 Wadano Hokujo | Kitaazumi-gun, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Price Range: $280 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Double Black Hotel 3*
Number of rooms: 24
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Hakuba-mura
#15 Family Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Double Black Hotel staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Diamond Suite - a little more expensive, but a LOT better room”
AlWallace6700, 25 Mar 2017 | Read review
“Rooms ate the front of the hotel have slightly better views.”
christophers927, 13 Mar 2017 | Read review
“We had room 107 on the ground floor which is close to the onsen.”
LaurieL897, 17 Feb 2017 | Read review
“Upstairs rooms were warmer.”
LiveMyDreams, 2 Feb 2017 | Read review
“Ground floors to 1st floor away from the stairs are recommended.”
JOSH_LP, 13 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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