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Hotel Grand Phenix Okushiga

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Hotel Grand Phenix Okushiga
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121 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Perth, Australia
Reviewed 9 March 2017 via mobile

This is our 2nd visit to the hotel once again we enjoyed our stay and left happy and relaxed. This visit was for 7 nights and the relaxed yet efficient service was wonderful. We had 4 nights of the full board involving large and high quality Japanese and Italian meals while the other nights we ordered off the menu. During...

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Helpful?
Thank Terry F
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing our hotel again and your positive comment. We are very happy to see the same guests every year and appreciated that you come here after long flight. We are looking forward to seeing you next year again.

Reviewed 21 February 2017 via mobile

As the Italian restaurant within the joint does not have its own entry in the Trip Advisor, let's shove it under the hotel. First of all, do not try to book this, nor the Japanese restaurant within Phenix in advance as the hotel reception will tell you that they are overbooked and that they have to take care of their...

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Thank Lepoje M
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Dear guest, Thank you for your choosing our main restaurant (Le Stella Alpina) and comments of it. We share your comments for our restaurants staffs. Sometimes our restaurants have tables for the reservation of our staying guests. In that case, even if some of tables are available, we are afraid that visitors may not use it. Sorry about that. Sincerely,

Melbourne
Reviewed 13 February 2017

We have been staying at the Phenix now over 10 years. It is difficult to put into words the affection we have for this hotel and its staff. Now rated as one of the top 25 hotels in Japan, you will not be surprised that many staff have served here for 20 years or more. Every year we are greeted...

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Thank MargaretPowell
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga every year and your introducing a lot of hotel information. While we are thinking of you and the guest who come from outside Japan, you take many hours to come here and must be very tired. We are really appreciated you and we are continue to improve our hospitality and facilities...

Hong Kong, China
Reviewed 6 February 2017

We stayed a week at Grand Phenix and had a marvelous time! The rooms were very spacious and cozy, the service was excellent, the two restaurants were really good, and the bar made superb cocktails in an excellent atmosphere with large open fireplace and opportunity to smoke a cigar! We loved it all. Ski in and out, great private lockers,...

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Thank Dag H
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you so much for your choosing Hotel Grand Phenix Okushiga. We are sharing your comments with our staffs. We were very happy to serve you this time and are looking forward to seeing you next time.

Reviewed 6 February 2017

This hotel is super - big bedrooms, two really good restaurants (Italian and Japanese), a wonderful bar with central fireplace overlooking the slopes, ski lockers, and an easy 2 minute walk/slide to the first lift. Above all though, the staff at this hotel are wonderful - kind, helpful, considerate, and are all great ambassadors to this hotel. Andrew Ford

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Thank Andrew F
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga. We are very happy to hear your comment and share them with our staffs. We are looking forward to seeing you next time.

Hong Kong, China
Reviewed 17 December 2016 via mobile

Hotel meticulously managed, excellent ski in ski out. We had booking with breakfast and dinner, the five course dinner was delightful. But better yet was the staff, the young gentleman Mr Suzuki who served us at the restaurant made our stay even more special. We will be back

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Thank Viewpointvilla
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing of our hotel and heartwarming comments. We will share your comment in restaurant staff and keep trying our best to serve our guest. We are looking forward to seeing you again. - Manager

Reviewed 12 December 2016 via mobile

Perfect destination for the family. They took care of us, including our 1.5 Yr old toddler with great attention and detail. They even had ski equipment for the young one. Will definitely be back again!

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1Thank 421marcust
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga. We were so happy to serve you. And we are looking forward to seeing you all again.

Reviewed 11 February 2016 via mobile

Great escape from the city. Beautiful chalet with decor from Europe. The fireplace in the lounge is gorgeous. The restaurant staff said we can have dessert and coffee there which was fantastic. Spacious rooms with high ceiling and great view. We could go straight onto the ski slopes and the hotel gave a discount for the ski lifts which was...

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2Thank Emi O
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing our hotel and staying top floor room. And we are very happy to hear your positive comment of our hotel and look you like our hotel. It was a great pleasure for us to serve you all and we will share your comment to our staffs. We are looking forward to seeing you again. Sincerely,...

Perth, Australia
Reviewed 20 January 2016 via mobile

We have spent 4 nights here and expected to ski for 2 days however we only got 1 in as 2 storms hit over our stay. The hotel was a great haven while watching the snow and wind. In a nutshell the rooms, Onsen, lounge and staff are top notch. We were close to the ski lift so could get...

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2Thank Terry F
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. Nearest ski area were closed for 2 days because storms hit us when you were staying. However it is great pleasure to hear that you enjoy the relaxed hotel stay. In addition, we are glad to make you satisfied with the food selection. I will certainly share your comments with our...

London, United Kingdom
Reviewed 19 January 2016 via mobile

We arrived here for the first stop of our honeymoon. To say we were exhausted after a 12 hour flight and 4 hour bus journey would be an understatement but hotel's welcome could not have been better. A staff member rushed out to take our luggage from me and they had already guessed my name and had the check in...

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Thank dphs2015
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga and coming here after long trip. We are very happy to hear your warm comment in spite of some troubles. All our staffs cannot speak English fluently. However we always try to keep good communication with our guests and to provide hospitality. We are looking forward to seeing you again. Sincerely,...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service

Additional Information about Hotel Grand Phenix Okushiga

Address: Okushiga-kogen, Shimotakai-gun, Yamanouchi-machi 381-0405, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Shimotakai-gun > Yamanouchi-machi
Price Range: $125 - $712 (Based on Average Rates for a Standard Room)
Number of rooms: 35
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Also Known As:
Hotel Grand Phenix Okushiga Japan/Yamanouchi-Machi, Nagano Prefecture
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Phenix Okushiga staff and other travellers.
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Questions? Get answers from Hotel Grand Phenix Okushiga staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room with views over Okushiga...”
  • use the wonderful public bath, but the ensuite is pretty terrific too!
  • view from front door, expansive space...especially for Japan
  • double ended hallway closet with heaps of storage and hanging
  • Picture says alot, higher elevation means lighter deeper snow
  • defined area for beds and sitting
MargaretPowell, 12 Feb 2017 | Read review
“Choose a mountain facing room so you dont get woken by the snow plows in the carpark! We like a room on the public bath level so we just walk down the hall for a nice hot soak!”
  • use the wonderful public bath, but the ensuite is pretty terrific too!
  • view from front door, expansive space...especially for Japan
  • double ended hallway closet with heaps of storage and hanging
  • Picture says alot, higher elevation means lighter deeper snow
  • defined area for beds and sitting
MargaretPowell, 30 Jan 2012 | Read review
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