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Hillbark Hotel

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Hillbark Hotel
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252 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Reviewed 6 days ago NEW

We were made to feel so welcome and cannot fault the service. Al. staff went out of their way to provide a top quality experience. Of particular note, the chef Terry who brought us handmade chocolates to enjoy with our afternoon drinks and chatted to us after dinner. The only draw back with our stay was the standard of cleanliness...

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Helpful?
Thank JustSO02
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear JustSO02, It is unfortunate that on this occasion the standard was not as expected but thank you for sharing your experience with us. I can assure you that the issue regarding the bedroom is being dealt with promptly to ensure that this does not happen again in the future. We however hope that this did not detract from your...

Ellesmere Port
Reviewed 1 week ago via mobile

Daughter and her fiancé got married here in July. The location is fabulous, a Grade 11 listed house set in its own grounds. One reason they chose this venue is, if there was inclement weather, the inside is incredible with a very large marquee attached to the main building. The wedding planner Rebecca was absolutely fantastic - very professional and...

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Helpful?
Thank Jennifer C
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Hi Jennifer C, Thank you so much for taking the time to share you experience of your daughter's wedding day last Summer. Its so fantastic that you hold the day with such fond memories and that everyone loved the whole day! We have passed all your comments onto Rebecca who has been delighted to hear back from you and urges...

Menston, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed for one night at Hillbark for my brother's wedding. The wedding was absolutely beautiful and food was excellent both at the wedding and breakfast. Great small venue. Shame we did not get chance to to stay longer and enjoy the other facilities.

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Helpful?
Thank SandyBoH
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Hi SandyBoH, Thank you for taking the time to share your experience at Hillbark and its great to hear you had such a memorable day for your brother's wedding. Our Solaia Spa is definitely a must visit for that ultimate treat - especially when coupled with our fabulous Afternoon Tea! Please see all offers and deals on our website or...

Greater Manchester, United Kingdom
Reviewed 3 weeks ago

We stayed as a party of 12 at the Hotel on 5 March. The Venue was beautiful and such a fuss was made of my Dad it was lovely. The staff made us feel like we were the only people at the hotel and nothing was too much trouble. The 'Riviera' menu was excellent and we all very much enjoyed...

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Helpful?
Thank julezd59
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Hi Julezd59, Thank you for taking the time to share your experience at Hillbark. So delighted you had a wonderful time for your Dad's birthday and your whole family enjoyed our Riviera restaurant. The concept is all centred around delivering quality food in a relaxed environment so it sounds that's exactly what we delivered which is brilliant to hear! We...

Reviewed 3 weeks ago

My mother & I spent this afternoon at the Hillbark Hotel spa and had afternoon tea afterwards. The spa manager Sue was extremely professional and tentative, the treatment was excellent and good value for money. The afternoon tea was equally as satisfying with a range of gluten free alternatives which my Mother was very pleased about. Overall 5 out of...

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Helpful?
Thank Keeley W
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Hi Keeley W, Thank you for taking the time to share your experience at Hillbark and our Solaia Spa. All your wonderful feedback has been passed onto the rest of the team and our spa manager Suzanne who was delighted that you enjoyed the whole experience. We take pride in catering to all dietary requirements and our gluten free afternoon...

Wirral, United Kingdom
Reviewed 3 weeks ago

I celebrated my 50th birthday party here and the Tudor style manor is just a stunning hotel for such an occasion. It was exactly what I wanted for my guests. As as surprise my husband booked a suite over looking the fabulous grounds, the room we stayed in was amazing.

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Thank nikkibuckley
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Hi NikkiBuckley, Firstly, Happy Birthday! We're all delighted you had a brilliant birthday party with us and enjoyed every minute! The Suites that look over the grounds are stunning and what better idea for the perfect birthday treat. We hope to see you in many birthdays to come! Kindest regards, Helen Lawless

Brighouse, United Kingdom
Reviewed 14 February 2017 via mobile

Excitement is in the air as you motor up the magnificent drive & are confronted with the exceptional Tudor mansion which is Hillbark Hotel. There is probably no finer wedding venue (both inside & outside) in Cheshire & surrounding areas. The building provides a supremely unique memory for any visitor. A yardstick as to the clientele this boutique hotel attracts,...

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1Thank barrypollard1866
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear barrypollard1866, Thank you for taking the time to share your experience with us and we’re thrilled that our team welcomed you and your guests for an enjoyable meal at Riviera Frankby. Our main aim is to deliver flavoursome food in a relaxing environment and we hope that we delivered this for you. This ethos is reflected in our team’s...

Wirral
Reviewed 9 February 2017

I have eaten and celebrated at Hillbark many times, the style is wonderful and lovely food. The rooms are amazing too. Looking forward to attending this Sunday for an awards dinner. Have recently enjoyed the new menu.

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1Thank blueybaloo
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear blueybaloo, Thank you for taking the time to share your experience with us and we’re thrilled that you continue to enjoy all of Hillbark’s fabulous five star feature and enjoy the Riviera menu. Hope you enjoyed Sunday’s awards dinner in our Great Hall! Hope to welcome you back to Hillbark soon. Kind regards, Helen Lawless

Reviewed 22 January 2017 via mobile

We booked for a meal at the Riviera restaurant simply because we'd never been....as we'd heard nothing about it, we just didn't know what to expect, although we were a little concerned that it may be very formal/ traditional and very quiet....but it proved to be neither. On arrival at the impressive hotel frontage, we were shown to a lounge...

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Helpful?
Thank Wirral146
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Wirral146, We are delighted you had such a wonderful evening at Riviera Frankby and glad we were able to change your initial preconceptions of the experience. Our main aim is to deliver flavoursome food in a relaxing environment and we hope that we delivered this for you. Our Front of House team have been delighted at your comments too....

Wirral
Reviewed 17 January 2017

We attended a party at the Hotel that was in the Marque. We had to sit with our coats on as it was very cold due to the poor insulation and lack of heating. The wine (red) was served very cold and the food quickly turned cold because of the temperatures. The food was good. Drinks very expensive and no...

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Helpful?
1Thank jimmykwirral
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear jimmykwirral, We are disappointed to hear about your experience at the party in our Ballroom. After speaking with the management team, we did have some difficulties with one of our heaters in the Ballroom that night which, even though we had our maintenance team working on it trying to solve it the problem, we couldn’t get it fixed in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more   less 

Additional Information about Hillbark Hotel

Address: Rangers Office Hillbark Road | Frankby, Frankby CH48 1NP, England
Region: United Kingdom > England > Merseyside > Wirral > Frankby
Price Range: $445 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hillbark Hotel 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hillbark Hotel Frankby
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Questions & Answers

Here's what travellers have asked, with answers from Hillbark Hotel staff and other travellers.
2 questions
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leeds
6 months ago

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Questions? Get answers from Hillbark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms ar nice but the suites are the best, we like room 103, but all the suites are especially fab.”
 of 5 bubbles Grumpy47, 13 Aug 2016 | Read review
“Which ever room you choose, they are amazing”
 of 5 bubbles hilaryholden7, 9 Aug 2016 | Read review
“Avoid 108 - described as a suite, it isn't. Tired and gloomy - as tho a train goes through the room when neighbours shower!”
 of 5 bubbles SueS967, 31 Jul 2016 | Read review
“We had bridal suite and our guests were equally comfortable and lovely”
 of 5 bubbles Jancw65, 1 Jul 2016 | Read review
“Make sure the bathroom heating works.”
 of 5 bubbles a19432016, 22 Apr 2016 | Read review
5 of 5