We stayed as a couple on a dinner, b&b package. We booked the spa as part of the package and had the the use of it for 2 hours. The spa, it’s nice, clean and has a bar, drinks are what you’d expect to pay. The spa is obviously full of groups of women, we saw two other men, I wouldn’t say I was wowed by the spa due to it feeling too crowded. The fluffy robes weren’t fluffy, the belt loops were missing so couldn’t really be fastened without messing and my other half was given two left flip flops, it didn’t feel that luxurious to be honest. The room, we were given a room on the ground floor next to the car park, it was very dull with no real daylight. The bed was big, very firm, but had a terribly thin duvet that didn’t even meet the corners of the bed, and cushions with blonde hair on them (we’re brunette). We didn’t sleep well thanks to wrestling for the duvet all night and the bins being wheeled across the car park at 7:30. Again the robes were thread bare and felt unloved. The bathroom was ok but nothing screams luxury like a stained shower curtain. The meal we had £35pp to spend in the restaurant and opted for the taster menu, this was good but the main of steak, let it down sadly because it was stone cold. It was obviously one steak that had been cooked and halved which meant it cooled instantly. We did return it and it was slapped back on the griddle and returned, this meant that the other components of the meal were spoilt. Once we sent our main back service, well it was pants. It was very difficult to get anyone’s attention despite the many staff. Breakfast, I had eggs Royale, that was cold and had formed a skin on the hollandaise, presumably sat for a while and the full English was tepid too. Juice and fruit we ordered didn’t arrive and when I said they hadn’t, I was asked “well do you still want them” by the waiter, obviously I did hence why I ordered them. So all in all, the £400 price tag for a one night stay felt a bit sour as we left feeling rather tired and quite underwhelmed.…
Arrived at hotel on Thursday and went into the orangery for our lunch, had a couple of cocktails and the spinach and ricotta cannelloni which was gorgeous. Went to our bedroom and got ready for the Aqua Thermal Journey. This was an amazing experience, lots of different sauna rooms, pools and jacuzzis. Had a glass of Prosecco while sitting in one of the heated huts. Went back to room to get ready for evening meal. The food was incredible, beautifully presented and tasted out of this world. The staff were lovely. Next day we had booked gold signature treatments which lasted an hour and a half. Came out feeling totally relaxed. Thank you all for a wonderful stay.
My friend and I visited the Spa, stayed overnight and had dinner. The facilities were excellent, the Delux scalp massage was fantastic, included back , neck and shoulders with hot & cold stones, it was first class. The room was comfortable and spotless and the evening meal was superb, I had fillet steak cooked to perfection, I don’t like peppercorn sauce so Eve suggested red wine sauce which was excellent. Sticky toffee pudding was scrumptious. Thoroughly enjoyed our stay, thank you. !!
We stayed for 1 night to celebrate our 10th wedding anniversary, all staff were polite and helpful, the whole hotel was spotless (the cleanest room I have ever seen), the spa was fantastic and the food was beautiful. We will be back- thank you for a relaxing and truly special stay xx
What makes this hotel tick over really well? Andrew Scott the Manager! You can always tell when he comes on duty, he just gets stuck in and helps out. He knows instinctively what is required for each guest. All the staff are very friendly and work hard which is just as well because I've never seen the hotel so busy. It's a little expensive for a lunchtime meal but that probably evens the numbers out, I doubt there would be enough seats otherwise. The only thing I would say is that table service in the Lounge would be nice again (ordering), maybe when it quietens down a little. But other than that, top marks to Management.