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Horton Grange Country House Hotel

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307 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Ayrshire, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Well I'm full of mixed emotions on this trip, weeks ago I phone up to book a FAMILY room asking for a double and a single bed, then last week I phoned again to check the booking was for two nights and that our room was available, when I arrived after traveling 4 hours to my sons wedding, I was... More 

Helpful?
1 Thank Troweirfarm
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

As I discussed with you at length on arrival and departure, all bedrooms for the wedding night are assigned by the Bride and Groom and as such we do not have any influence over which wedding guests go into specific rooms. The Bride and Groom were aware that you required a family room and were informed that the room you... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Had a two course lunch mid-week at the Horton Grange in November. Very reasonably priced at £15.50 for a fabulously good quality meal. The staff are great and can't do enough for you. We will return very soon.

Helpful?
Thank CaznGord
Jarrow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

My partner and I went to Horton Grange as my birthday treat just for a relaxed child free night. The location is lovely and the hotel looks so stunning at night. On arrival at reception, there was no one manning it so stood for 15 minutes not knowing where to go or who to speak to. Someone eventually came and... More 

Helpful?
4 Thank rachelbatey
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

Thank you for your review. We value customer feedback and had we been made aware of your disappointments during your short time with us we would have done our utmost to put things right for you. As it was, you left the hotel at short notice with few comments to the members of staff on duty even after my colleague... More 

Newcastle Upon Tyne
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

This really is a lovely little place to stay. It's a bit shabby around the edges in places but it is only 3 start and the price reflects this, and its kind of one of those places that can get away with it. Every member of staff we met was absolutely lovely, and extremely helpful. For example they made us... More 

Helpful?
Thank Stephanie E
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

Thank your for your review. We are really pleased to hear that you were well looked after by the hotel staff, we believe that this is our biggest asset! With regards to the upkeep of the hotel we are a Grade 2 Listed Country House Hotel and therefore repair works need to be carefully planned out. That being said, we... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

We chose this as a special treat for a friend's birthday and were not disappointed. The staff were excellent and the nibbles and mouth watering between course refreshers superb. The chicken breast as one of the main courses we chose was a little dry but still tasty. There were only five tables in the large dining room occurred so the... More 

Helpful?
Thank Ronald H
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

Thank you for your review, we are really pleased to hear that you enjoyed your visit to the hotel for your Friend's birthday. We often find that visitors to our restaurant enjoy the airiness and tranquillity of our conservatory restaurant when socialising with friends but for those who enjoy a bit more liveliness then look out for our Live Music... More 

York, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 weeks ago

Very pleasant, attentive staff. Elegant hotel. Beautiful grounds. Gorgeous food served in a relaxed dining room. Pleasant bar area, sitting room and public areas. Loved the bedroom. Many thanks for a wonderful break.

Helpful?
Thank Jo l
HG_General_Manager, Manager at Horton Grange Country House Hotel, responded to this review

Thank you for taking the time to share your positive feedback from your recent visit to Horton Grange. We are delighted to hear that you enjoyed your time at the Hotel and we hope to welcome you back in the near future. Kind Regards, Mo Kamal, Deputy General Manager, Horton Grange Country House Hotel More 

East Sussex, United Kingdom
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 October 2016

The receptionist, whilst sitting handed, us our room key and pointed into the gloom outside and said your room is over there. Not much of a welcome. Our room was in an annex once an outbuilding of this late Victorian pile. The tired shower room was minuscule and the fan didn't work. The main floor lamp didn't work - it... More 

Helpful?
2 Thank LaSerriere
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

Thank you for your review however your feedback makes for disappointing reading. As you will see from other reviews on the site, our staff are normally always talked about extremely favourably so it is clear something has gone wrong in order for you to have been left so disappointed. All of our reception staff have been shown this review in... More 

Hexham
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 October 2016 via mobile

I helped a friend with a charity event for MND from arriving at the hotel we were met by Neil a member of staff who could'nt do enough for us he is such a asset to the hotel, Chris the owner was so helpful and kind such a friendly beautiful place, i will definiatley return as the food was delicious.

Helpful?
Thank Chris21Hexham
HG_General_Manager, Manager at Horton Grange Country House Hotel, responded to this review

Thank you for taking the time to share you positive feedback from your recent visit to Horton Grange. We are delighted to hear that you had an enjoyable afternoon at our Charity Ladies Lunch Event. We look forward to welcoming you back to the Hotel in the near future. Kind Regards, Mo Kamal, Deputy General Manager, Horton Grange Country House... More 

Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2016

After a poor booking process, intermittent responses to my many emails and learning that the venue does not have a designated wedding coordinator, I was fearful that our wedding day would actually happen at all! However, I need not have worried. Everything came together absolutely perfectly on the day. The staff - I cannot thank Mo and his team enough... More 

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Helpful?
1 Thank GandTAllison
Berkshire
Level Contributor
129 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 27 September 2016 via mobile

Last minute dash north and my normal haunt has now priced its self out of my budget so came here. At under £80 for B and B this is good value - the hotel is in need of some investment decor is tyres and cracks are Evident in the bed room. The room was cold and at no time did... More 

Helpful?
2 Thank petermaidenhead
HG_General_Manager, General Manager at Horton Grange Country House Hotel, responded to this review

Thank you for your review. We are pleased to hear that you felt your visit to the hotel was good value. We are a grade 2 Listed building and therefore repair works need to be carefully planned and are normally carried out over the quieter months. As an old building, I'm sure that you can appreciate cracks regularly appear. That... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Visitors are immediately captivated by the distinctive mix of traditional and contemporary decor on offer at Horton Grange. Real fires, fresh flowers and antique furnishings blend with the conservatory dining room to create a relaxed atmosphere. Sympathetic furnishings compliment the traditional character of both the cosy bar and the light airy restaurant, overlooking the Japanese Garden. The Hotel is located just 15 minutes from the centre of bustling Newcastle and is one of the closest hotels for Newcastle Airport (4 miles).Enjoy the relaxing ambience of the bar with an extensive range of wines. The bar always has a warm, friendly atmosphere which is emphasised by the large open fire place. You will certainly appreciate the modern feel to the room, especially the large 42" plasma screen which hangs above the fireplace often displaying a virtual open log fire - filling the room with a warm and satisfying glow. The large bay windows look over the gardens which are fantastic to view by day or night.The lounge is one of the largest rooms in the hotel and is filled with a plentiful supply of elegant sofas and chairs making it the perfect place to stop and enjoy the quiet of the countryside over a cup of tea or fresh coffee. This room boasts two open fire places, one at either end and soaks up the sunlight from the many surrounding windows and is a particular favourite with the guests who have just finished dining and want somewhere peaceful to chat and relax before bed.The restaurant is a light and airy modern room overlooking the garden. The restaurant is well known for its fine cuisine and excellent menu. Only a visit will allow anyone to truly appreciate the food and drink on offer. Chef, using the very best fresh local produce, presides over an imaginative "modern classic" menu with a range of exciting dishes to suit all tastes.Five of the bedrooms are located in the main house with the other four having been tastefully created in the stables opposite the main entrance to the hotel. All bedrooms are beautifully decorated rooms with classical antique furnishings throughout. Rooms include a colour T.V. and large en-suite bathroom and many overlook the gardens. The Alnwick bedroom is a spacious room with classical antique furnishings throughout, situated at the rear of the hotel overlooking the Japanese garden. ... more   less 

Additional Information about Horton Grange Country House Hotel

Address: Berwick Hill Road, Ponteland NE13 6BU, England
Region: United Kingdom > England > Northumberland > Ponteland
Price Range: $116 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Horton Grange Country House Hotel 3*
Number of rooms: 9
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Also Known As:
Horton Grange Hotel Ponteland
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Questions & Answers

Here's what travellers have asked, with answers from Horton Grange Country House Hotel staff and other travellers.
4 questions
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Chester, United Kingdom
over a year ago
Huddersfield
over a year ago

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Questions? Get answers from Horton Grange Country House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you speak to someone that understands English”
 of 5 bubbles Troweirfarm, 27 Nov 2016 | Read review
“Select a room either in the main house or a more interesting room in an adjoining wing.”
 of 5 bubbles cms1622, 1 Aug 2016 | Read review
“I had a garden room which was delightful”
 of 5 bubbles peterf517, 20 Jul 2016 | Read review
“Main hotel rooms named are superb”
 of 5 bubbles barneyrn, 6 Jul 2016 | Read review
“Alnwick is lovely....”
 of 5 bubbles charliesmum981, 27 Jun 2016 | Read review
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