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Meritus Pelangi Beach Resort & Spa, Langkawi

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Meritus Pelangi Beach Resort & Spa, Langkawi
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3,816 Reviews from our TripAdvisor Community

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There are newer reviews for Meritus Pelangi Beach Resort & Spa, Langkawi
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Showing 3,215: English reviews
Benghazi, Libya
Reviewed 19 September 2013 via mobile

The pictures of the hotel from the hotel booking websites was wonderful but when I got there I found it very usual. I there was nothing surprising. There were no AC in the lobby so during check in you have to wait in hot. The room was clean but there was a problem with the small insects and spiders. The...

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Helpful?
1Thank Omar F
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for your review and giving us your constructive feedback. Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations. The hotel had recently completed its room refurbishment which in addition to the new look are also complemented by a range of facilities designed to provide...

Lagos, Lagos, Nigeria
Reviewed 19 September 2013

The hotel is simply great and ideal for family, the food was very good and the facilities were in good shape. I went to Langkawi with my wife and three children, got the ocean view room, it was indeed a great family holiday, i was initially afraid the kids will get bored but the pool, kiki club and the beach...

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Helpful?
Thank Kole-Adeleye
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Many sincere thanks for your appreciative words and we are very glad to have delivered your expectations and delighted your stay experience. It is always a pleasure to receive positive comments and is greatly appreciated! We certainly look forward to welcome you and your family back again in the near future.

Shah Alam, Malaysia
Reviewed 18 September 2013

Check in was fast, they upgraded my room to Beachfront. Rooms have been refurbish, clean and new and equipped with all amenities. All staffs we meet are friendly - all with smiling face and they greet you whenever they see you.... Nice swimming pool - very big pool and big children play pool, they have 2 separate swim pool at...

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Helpful?
2Thank Jace_lingling
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for your kind review and we are very glad to have delivered your expectations and delighted your stay experience. It is always a pleasure to receive positive comments from our guests as we strive to consistently meet or exceed their expectations We shall look forward to the pleasure of welcoming you and your family back again in the...

Auckland Region, New Zealand
Reviewed 18 September 2013

I stayed at this supposedly "5 star" resort. We were given the wrong room on arrival (King) - we were moved to another room (twin) - hair in the sink - air conditioner did not work properly and when the service man came to fix it and took the filters out it was filthy - water leaked from the air...

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Helpful?
3Thank JoseeK76
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for giving us your constructive feedback. I sincerely apologize for the problems you encountered and these had been shared with my team to avoid recurrence in future. Regarding the water cut, we only passed on the information we received from the Local Water Authority to our guests. Again, my sincere apologies for the shortcomings you encountered. We deeply...

Portsmouth
Reviewed 16 September 2013 via mobile

We decided to stay here for a second time after having a great experience in 2010. Unfortunately the hotel is now letting itself down and seems to have forgotten its customer service skills. The hotel itself is in a lovely location with a great beach, the rooms are nice and the design of the hotel is great. However although some...

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Helpful?
4Thank Catinator
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for your continuous support and providing us with your constructive feedback. I sincerely apologize for the service issues you encountered and these will be communicated to respective heads of department to take appropriate action for improvement. The work in front of the chalet mentioned is to re-connect new pipe to our in-house water tank and the continuous rainfall...

Singapore, Singapore
Reviewed 15 September 2013

When we reached the airport, the hotel airport attendant was not informed that my family and I will be rendering their airport transfer service, but they still make arrangement for us on the spot and drive us to the resort. Upon check-in, we were given free room upgrade from garden view to pool view, which was a great surprise and...

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Helpful?
1Thank YvonneTravels
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you very much for the great feedback on your positive stay experience. Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations. We naturally look forward to welcome you and your family back again in the near future.

Melbourne, Australia
Reviewed 15 September 2013

Wrote an email to the resort to enquire about the pricing of the room for a family of 4 and the availability. After two days of no reply, I sent a follow up letter to request for the status. Received a reply from Administration Personnel saying that the enquiry was forwarded to relevant department. Waited for the whole day, no...

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Helpful?
1Thank stylishee
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for your feedback expressing your disappointment regarding the poor customer interaction from our Reservation associates on your room enquiries. My sincere apologies for the unpleasant experience and would like to reassure you that the incident is certainly not reflective of our normal standards. If there is plan to visit Langkawi again, we welcome another opportunity to restore your...

Beijing, China
Reviewed 15 September 2013

It's a huge resort right next to the beach. Very beautiful. A good place to relax. Pools are nice. The Spice Market restaurant is very good. It takes about 10 minutes to walk to the business street near the Cenang Beach. And it's not far from the airport too.

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Helpful?
1Thank Jayce W
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for your kind words and we are very pleased indeed that you had enjoyed your stay with us. We shall look forward to the pleasure of welcoming you and your family back again soon.

Melbourne, Australia
Reviewed 15 September 2013

The island of Langkawi has always been on my mind to visit, so after much debating we took off from Subang airport and ventured to the little island. Our chosen hotel was the Pelangi resort on the Pantai Cenang beach and a good choice it was. Friendly staff, a nice "club" style feel with really good rooms. After walking around...

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Helpful?
3Thank JohnTGN
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Many sincere thanks for your appreciative words, which made everyone of us extremely happy to have delivered your expectations and delighted your stay experience. Your feedback is very important in our continuous effort to meet guest expectation and create a memorable stay for them. Naturally, we look forward to the pleasure of welcoming you back again in the near future.

Dammam, Saudi Arabia
Reviewed 14 September 2013

The hotel is very near to the airport It's in the form of chalets, each of 2-4 rooms. The rooms overlook the pool or the sea or internal gardens The lobby is very nice and leads to the pool, restaurant, and the rooms. The pool is huge and partly shaded. The chalets are built on wooden logs to be elevated...

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Helpful?
4Thank Mohammad A
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review

Thank you for the kind review and we are very glad to learn of your positive stay experience. Your feedback is very important in our continuous effort to meet guest expectation and create a memorable stay for them. We shall look forward to welcome you and your family back again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 

Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: Pantai Cenang, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Price Range: $192 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang
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Questions & Answers

Here's what travellers have asked, with answers from Meritus Pelangi Beach Resort & Spa, Langkawi staff and other travellers.
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Questions? Get answers from Meritus Pelangi Beach Resort & Spa, Langkawi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea facing chalets - 39 to 41”
 of 5 bubbles lalitar2015, 27 Mar 2017 | Read review
“Lake view was lovely and quiet.”
 of 5 bubbles 368jonathanw, 20 Mar 2017 | Read review
“There are no bad rooms at the resort, lake view rooms are better and also cheaper than beach view”
 of 5 bubbles DCarless, 19 Mar 2017 | Read review
“Beach Front would be the best location”
 of 5 bubbles LesandJenny, 19 Mar 2017 | Read review
“Get a room near the cascade pool”
 of 5 bubbles headwig53, 16 Mar 2017 | Read review
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