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Zenitude Hotel-Residences Les Hauts d'Annecy

449 reviews
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Traveller (170)
Room & Suite (97)
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Overview
  • Excellent6%
  • Very good24%
  • Average30%
  • Poor22%
  • Terrible18%
28 Aug 2017
“Nice but not best”
24 Aug 2017
“Worst hotel I've ever stayed in so far”
Free Internet
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
3.0 Star Hotel
All hotel details
Offers from Zenitude Hotel-Residences Les Hauts d'Annecy
Special Price: 10% off room rate
Rooms
24 Dec.25 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (449)Write a Review
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1 - 5 of 37 reviews
Reviewed 29 August 2017 via mobile

Our apartment was very big and comfortble but not so clean (the toilet room smells very bad), the shower has no window so no circulation of air and it was very hot in the apartment. The kitchen is wide but not best equiped (cuting knifes,...More

Thank einathl
Management response:Responded 9 September 2017

Dear einathl, Thank you for sharing your opinion after your stay at Zenitude Annecy. We take a good note of your comments about the air circulation and the lack of cutlery into the kitchen. Be sure we will improve our services. Best regards, the Zenitude...More

Reviewed 25 August 2017 via mobile

The room was simply filthy. It smelled of repeatedly cooked food and cigarettes and There was constantly a terrible smell coming through the window. Old mattresses, stinking spotted carpet, dirty toilet, towels smelling of smth chemical. It was AWFUL.More

Thank Andrada R
Management response:Responded 9 September 2017

Dear Andrada R, Thank you for your feedback. We apologize for the inconvenience of your stay. We regret you didn't come to the reception to talk about your disapointment. The reception staff is here to make your stay better and to find you the right...More

Reviewed 3 May 2017 via mobile

We booked last minute for the Easter weekend in Annecy and comfort suites was a fantastic choice! We have a very comfortable stay there. Only down side is the walking distance to the Annecy town center but we knew this before booking. Overall great experience!!

1  Thank Kehinde A
Reviewed 16 April 2017 via mobile

The room and toilets lack of maintenance and sometimes had a strange smell. The kitchen was not completely clean. Lack of a table to eat. Sometimes we hear noises that difficult to have a comfortable night.

Thank TMoreira84
Reviewed 25 October 2016

We stay there for a week and since our arrival the receptionist made everything more difficult, they don't speak english, they didn't had internet at our room, they literally make you feel unwelcome and even humiliatedMore

Thank Jose I
Response from Segolene A, General Manager at Zenitude Hotel-Residences Les Hauts d'AnnecyResponded 31 October 2016

Dear Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

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Traveller (170)
Room & Suite (97)
Dining (27)
Hotel & Grounds (142)
Bathroom (16)
About
Amenities
Top amenities
Free Internet
Hotel Amenities
Multilingual Staff
Room amenities
Microwave
Refrigerator in room
Details
Price range
USD 51 - USD 1,069 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 51 - USD 1,069 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Accessible rooms
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