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Cross Keys By Good Night Inns

Traveller (30)
Room & Suite (8)
Dining (1)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Wheelchair Access
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Family
HOTEL CLASS
288Reviews
30Photos
0Q+A
56Room tips
Traveller rating
  • 93
  • 100
  • 54
  • 23
  • 18
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  • English
Popular mentions
OK let’s start with the positives! Staff very friendly and welcoming, the restaurant (evening) food was very good. Lovely atmosphere in the bar area. We also stayed in the hotel for four nights! This is why we marked it down. The fact that this is an ex-Premier Inn is obvious.
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Response from AnthonyR3426, General Manager at Cross Keys By Good Night Inns
Responded 3 weeks ago
Mike thanks for the review The points about the hotel rooms are fair and we are working on getting these upgraded but with most things when it comes to large companies it takes time. The continental breakfast is supplied via our head office with us been a part of a chain we have very little scope for change when it come to our menus. We are glad that you think we have friendly staff and that the evening food was very good. I will pass all your comments on to the correct departments so we can work on the negatives of your stay
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The Cross Keys is run down. The bathrooms are in dire need of a refit - our group occupied 3 different rooms and we agreed! I had a hot shower both days - but when demand was higher, there was insufficient hot water for the rest of the group. We were surprised that breakfast
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Response from AnthonyR3426, General Manager at Cross Keys By Good Night Inns
Responded 10 Jan. 2019
Thanks for the comments. We agree with you regarding the hotel, it is looking a bit run down and that they is a problem with the showers when they are in high use. These are problems which are in hand. We have been in contact with our head office to get these problems sorted out. But with most things its not an easy task. We have received quotes in for power showers in all the rooms but to get these we need to upgrade the electrics to the whole building which is a massive cost. We are also in the middle of collecting quotes of a paint job in all the rooms and possibly upgrading the bathrooms. So we are trying to get the problems resolved that the guest pick up on.Hopefully over the next few months things will start to happen and the place will look bright and fresh. The reason for the breakfast time of 7-9 mon-fri is most of the hotel guests mid week are contractors who leave early for work and the weekend is an hour later due to most guests been leisure guests.If you wanted a bit later breakfast we would have been able to assist in this if we new this was required. I will look into the way the rooms were made up with the housekeepers to make sure they are following the correct procedures. I can only say sorry about the marmalade we only have deliveries 3 times a week and they must have been a shortage.
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We have just returned home after staying five nights at The Crossways. This was a very enjoyable stay......nice and clean, very comfortable clean bed....ample room. Restaurant good......breakfasts most satisfactory with a good choice of food......and more than pleasant staff.
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Response from AnthonyR3426, General Manager at Cross Keys By Good Night Inns
Responded 29 Dec. 2018
Thank you Kathleen your taking the time to tell us about your stay with us. It was a pleasure to meet you and your husband. We are always delighted to hear that you had a wonderful time with us. We hope to see you again soon Happy New Year
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Friendly staff good selection of gins beer was good too enjoyed the Nutcracker. The room was ok but the shower was awful absolutely no power shower here. The breakfast was plentiful but elements of it were cold.
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Response from AnthonyR3426, General Manager at Cross Keys By Good Night Inns
Responded 3 weeks ago
Ade agreed that we have a good selection of gins and the nutcracker is a very good beer. The showers are in the middle of a quote process as we no they aren't the best and when the hotel is full the power to them isn't the best. Hopefully we will have a solution soon and this problem will be resolved its just taking time and its not an easy fix
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Went to the Cross Keys on Thursday 13th December 2018, had a table booked for 2.15pm. Arrived in plenty of time, but waited 30 min to be seen by the manger on duty, who was running about saying we've got a big table due in. We'd both opted for the Christmas Fayre menu. My
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Response from AnthonyR3426, General Manager at Cross Keys By Good Night Inns
Responded 15 Dec. 2018
Thank you Martin P for telling us about your experience and please accept my apologies for what should have been an enjoyable meal. All the dishes on our festive menu are getting great feedback, including the duck and the crayfish, which are the better sellers from that menu. I have spoken with the team that were on duty that day and told them how their actions have come across to the guests and they will take this on board. We hope that you will give us another try, maybe from our main menu instead?
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Previous
Album Categories
All photosTravellerRoom & SuiteDining
Bedroom 4
King size bed very comfy.
Nice tidy room
clean fresh room
PreviousNext
12
"We stayed facing the road.......but with extra double glazing it was fine."
"ask for a room at the back"
"Try to get a room facing the car park as the front ones are very close to the busy road."
"Upper floor facing the back of the property likely to be quietest"
"Ask for a room away from the main road."
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PRICE RANGE
USD 66 - USD 109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn middlesborough south (guisborough) hotel guisborough
LOCATION
United KingdomEnglandYorkshireGuisborough
NUMBER OF ROOMS
20
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