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The Quay Hotel & Spa

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The Quay Hotel & Spa
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2,306 Reviews from our TripAdvisor Community

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Showing 2,298: English reviews
Abersoch
Reviewed 11 June 2015

Special occasion Arrived at the restaurant pre booked as residents Waited 15 minutes for a menu Waited another 15,minutes for our drinks Starter for my wife arrived minus appropriate cutlery Main course ok Problem developed with our dessert...we ordered a shared plate of cheese /.biscuits ...was told AFTER this was subject to an extra charge ....without us seeing the dessert...

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Helpful?
2Thank bwlchtocynman
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us at The Quay Hotel and Spa. I am sorry that you had a disappointing experience with your evening meal and I do know that we did not charge you for the cheese supplement. From your previous stays I am sure you have experienced that this is...

Reviewed 10 June 2015 via mobile

This hotel and spa was the absolute best I have visited. The whole place was immaculately clean and every member of staff we encounterd was so helpful, friendly and couldn't do enough for us. I was with a group of 5 ladies celebrating my mothers 60th birthday. The spa treatments we had included facials and full body massages and we...

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Helpful?
3Thank LibbyCatherwood
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us at the Quay Hotel & Spa. Please pass on my Many Happy Returns for your Mother’s Birthday, I am delighted that you all enjoyed her Birthday Celebrations. I am pleased to hear that we made your stay as memorable as possible and that you are...

llandudno
Reviewed 10 June 2015

The hotel hosted our wedding breakfast and evening reception on June 7th. Not only was the organisation and service friendly and flawless with excellent food and drink, they even laid on perfect weather!

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Helpful?
Thank DuncanLlandudno
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review your Wedding with us at the Quay Hotel & Spa. Congratulations on your recent nuptials and thank you for choosing to celebrate your wedding with us. It is wonderful to hear that you found the organisation and service to be friendly and flawless and the food and drink excellent. I...

Reviewed 9 June 2015

I stay at the Quay on business when I travel to North Wales, you simply cannot go wrong here. I am here now! I have to say this fits business and family/personal travel in fact all categories of traveller. The rooms are stylish, modern and clean. Claudia cleans the room and leaves it immaculate, the sheets smell clean, the toiletries...

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Helpful?
3Thank corrie m
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your stays with us at the Quay hotel & spa. I am delighted to hear that you enjoy your business stays with us and find the rooms to be stylish, modern & clean and Staff are always very friendly and helpful. I have passed on your lovely comments to Claudia...

Reviewed 5 June 2015 via mobile

We stayed the eve of my wedding. Reception staff very helpful, spa was beautiful mad would highly recommend the reflexology treatment. Food is very nice but the service a little slow. Breakfast was fantastic, large selection of hot food, pastries and cereals with fresh fruit and juices

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Helpful?
2Thank Sasha W
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. Congratulations on your recent nuptials and thank you for choosing to spend the eve of your wedding with us. It is wonderful to hear that you found Reception staff to be very helpful, the spa...

Retford, United Kingdom
Reviewed 4 June 2015

Nice rooms , not all have good views so be aware . very close to local highlights . we didnt stay our intended time as the weather was appauling . This may have marred our view on this . The bar and food was fair , although for breakfast unless you get there early you may find that they have...

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Helpful?
2Thank Nick L
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. I am pleased to hear that you found your room to be nice and the hotel to be in a good location for local attractions and am sorry that the weather caused you to cut...

Runcorn, United Kingdom
Reviewed 4 June 2015

We stayed here for 2 nights for a wedding on 28 May 15. Beautiful views across the estuary towards Conway Castle and the Welsh mountains. The Wedding function room was beautifully dressed and everything went very smoothly. The whole hotel is immaculately clean, the beds very comfy and the food was fab too. Smoked salmon and scrambled eggs for breakfast...

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Helpful?
1Thank Chris H
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. I am pleased that the wedding you attended ran smoothly and that you found the function room to be beautifully dressed with beautiful views over the Conwy Estuary and Castle. It is wonderful to hear...

Farnham, United Kingdom
Reviewed 4 June 2015

Stayed here for a 2 night conference. Very pleasantly surprised by the quality of the room, the staff, and the whole hotel. Food service was slow on the first night, but after a complaint was made, the second night ran faultlessly, with good quality food served by caring and attentive staff. Very good breakfasts.

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Helpful?
Thank David M
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. It is wonderful to hear that the quality of the room, the staff and the whole hotel exceeded your expectations. I can only apologise for the slow service you received on your first night with...

Reviewed 3 June 2015

A super hotel with ample car parking. A very warm welcome from front of house staff. Our room was first class -- the view over the estuary and the castle was wonderful and brought back many memories for us. Sunday Lunch and Breakfast were both very good.What can I say other than our next break is already booked. Catherine.

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Helpful?
Thank Clive E
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. I am pleased to hear that you received a very warm welcome on arrival and found your room to be first class, in particular the wonderful views we have over Conwy Estuary and castle. Your...

Cheshire
Reviewed 3 June 2015 via mobile

Lovely hotel with great views. I recommend a room over looking the estuary. Amazing customer service - nothing was too much trouble. All staff so friendly and welcoming. The food was delicious and spa treatments very relaxing. Room very clean and modern. 5 stars!

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Helpful?
Thank Joy G
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review on your recent visit to us at the Quay Hotel & Spa. It is wonderful to hear that you enjoyed our great views overlooking Conwy Castle & Estuary. I am delighted that you found our Customer Service to be Excellent and staff to be friendly and welcoming....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Deganwy
Price Range: $170 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
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Questions & Answers

Here's what travellers have asked, with answers from The Quay Hotel & Spa staff and other travellers.
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Warrington, Pennsylvania
over a year ago
over a year ago
Derbyshire, United Kingdom
6 days ago
1 month ago

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Questions? Get answers from The Quay Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms or Suites have estuary facing rooms”
 of 5 bubbles Suet74, 17 Jan 2017 | Read review
“If possible go for marina or estuary view”
 of 5 bubbles san257, 17 Jan 2017 | Read review
“view of the estuary fantastic”
 of 5 bubbles 996brynj, 16 Jan 2017 | Read review
“If you're coming to Conwy and staying in a hotel look no further”
 of 5 bubbles 374DavidW, 13 Jan 2017 | Read review
“Executive Estuary view”
 of 5 bubbles M487ODpaulb, 12 Jan 2017 | Read review
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