We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Quay Hotel & Spa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
The Quay Hotel & Spa
The Quay Hotel & Spa
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

2,251 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Quay Hotel & Spa
See the most recent reviews
Showing 2,243: English reviews
Derbyshire
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 May 2015 via mobile

Lovely hotel, booked a suite overlooking Marina. Fantastic views and staff very friendly. Breakfast served in restaurant ovelooking marina and is a buffet style all you can eat. Cant wait to go back as did not have chance to visit the spa

Helpful?
Thank trussyDerbyshire
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent visit to us at the Quay Hotel & Spa. It is wonderful to hear that you enjoyed the fantastic views from your luxury suite, overlooking Conwy Estuary and Castle and found staff to be very friendly. Your desire to return is no better recommendation and... More 

Frozen North
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 April 2015

Called in to the spa last week for just a quick meal and a glass of wine, so cannot comment on the hotel area. Chose the fish and chips, and gammon and chips, Food was excellent, good portions, and well served by a young man from Vietnam, Very pleasant, full of smiles and eager to help. Really enjoyed the experience,... More 

Helpful?
Thank NanookFrozenNorth
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review on your recent visit to us at the Quay Hotel & Spa. I am delighted to hear that you found the food to be excellent and you were impressed with the service you received from Troung, our Vietnamese Assistant Bar Manager, I have passed your wonderful comments on... More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 April 2015 via mobile

Perfect in every way. Can't wait to go back again! The rooms were absolutely gorgeous, the cleanliness and size were just amazing. We also had an amazing few of the lake wish I loved as I could sit and have a drink of the balcony every morning and every night. The staff were amazing and I loved the food. My... More 

Helpful?
Thank Michelle M
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking your time to review your stay at the Quay Hotel & Spa. I am delighted to hear that you enjoyed the amazing views from your room over the Conwy Estuary and castle and found the hotel to be perfect in every way. Your desire to return is a great recommendation and I look forward... More 

Island of Anglesey, United Kingdom
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 April 2015

I love coming to the Quay for a light lunch. The menu has changed! I liked the open sandwiches served on the long rectangular plates with a small basket of skinny fries. It was good value. The new menu sees food served on round plates and fries are extra charge. The chips came and there were only a few of... More 

Helpful?
2 Thank pendafad
John R, General Manager at The Quay Hotel & Spa, responded to this review

Many thanks for your feedback. I was actually informed of your feedback on the day it happened and after talking with a few other regular guests, we have now reverted back to Triple cut chips with the sandwiches, Quay salad and also now chunky coleslaw...at no extra cost Once again many thanks for your invaluable feedback and on your next... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 April 2015 via mobile

Brilliant hotel in a lovely location. Staff were extremely helpful and very warm and friendly. No complaints whatsoever. We had a lovely suite overlooking the estuary. Conway a is about 20 minutes walk on a safe pathway. Food was also excellent.

Helpful?
4 Thank Andy T
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review of your recent stay with us at the Quay Hotel & Spa I am delighted to hear that you enjoyed the amazing views over the Conwy Estuary and castle and found the hotel to be brilliant and staff warm and friendly. I look forward to welcoming you... More 

1 review
Reviewed 26 April 2015 via mobile

Me and my girlfriend decided to spend a weekend up in North Wales and the quay hotel looked like business. Upon arrival we were greeted ever so politely and taken to our room! The room was very clean and tidy and spacious! The food was also fantastic and the staff were very helpful! Brilliant stay would recommend to anybody! Don't... More 

Helpful?
Thank MikeMather1991
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking your time to review your recent stay at the Quay Hotel & Spa. I am pleased that you enjoyed your stay and found staff to be helpful and polite, your room clean and spacious and the food to be fantastic. I have passed on your wonderful comments to my team and I look forward... More 

Manchester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2015 via mobile

Really enjoyed my first trip here, loved the room, atmosphere and the evening meal was to die for. Second visit was a bit disappointing especially when I found a hair in my dinner. The staff weren't very apologetic and I was left a bit deflated with the whole experience my favourite place has lost the magic!

Helpful?
Thank Emma W
John R, General Manager at The Quay Hotel & Spa, responded to this review

Many thanks for your feedback which is crucial to my teams fulfilment of our guests experience and enjoyment. I sorry your experience this time was not as magical as last time, However we have just got in place a new Team and executive chef who are receiving very good reviews about their food. Please return in the future and give... More 

1 review
Reviewed 26 April 2015 via mobile

I cannot wait to go back I loved it ! Amazing views . The staff are so lovely and friendly . My husband and I have booked to go back in July for our anniversary . The food was great we ate at the restaurant every night . We have five children and there needs were catered for in the... More 

Helpful?
Thank Wms11367
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking your time to review your recent stay at the Quay Hotel & Spa. I am delighted that you enjoyed your stay, so much so that you have booked to return in July. I am pleased that you found the restaurant and hotel were able to cater so well for your family and that you... More 

Kent, United Kingdom
1 review
Reviewed 26 April 2015

As a large family, with young children in tow, we have come to find many hotels struggle to accommodate us, as such choice of hotels offering accessible services, friendly and understanding staff, with varied choice for a diverse family has often proved challenging. Not so with The quay, we were welcomed by enthusiastic and accommodating staff, who helped us to... More 

Helpful?
Thank alma w
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking your time to review your recent stay at the Quay Hotel & Spa for your birthday treat. It is wonderful to hear that you enjoyed your stay and in particular the magnificent views we are so lucky to have from the hotel. I am pleased that you found the hotel so accommodating to your... More 

Wrexham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2015 via mobile

I attended probably the best wedding I've ever been to , and this was mostly thanks to the Quay Hotel, and its staff. Rooms were beautiful and spotlessly clean, and the bed was the most comfy I've ever slept in. In every department of this lovely modern hotel, we experienced friendly and helpful staff. Food was excellent during the reception,... More 

Helpful?
Thank fisher_g5
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking your time to review your recent stay at the Quay Hotel & Spa. I am pleased that you enjoyed your stay and in particular the food, cleanliness and comfortable bed. It is wonderful to hear that you found staff to be experienced, friendly and helpful and have passed on your comments to my team.... More 

978 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (709)
Viewed
Bathroom (25)
Viewed
Hotel & Grounds (121)
Viewed
View from Room (114)
Viewed
Room/Suite (122)
Viewed
Dining (49)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
0:48
Videos (3)
Viewed
Other (273)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (175)
Viewed
Amenities (21)
Viewed
Indoor Pool (6)
Viewed
Luxury Penthouse (57)
Viewed
Dining (26)
Viewed
The Hotel (65)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (94)
Viewed
Hotel & Grounds (19)
Viewed
Dining (12)
Viewed
Room/Suite (38)
Viewed
Bathroom (3)
Viewed
View from Room (3)
Viewed
Pool/Beach Area (7)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Deganwy
1.8 km away
Bodysgallen Hall & Spa
Bodysgallen Hall & Spa
#15 of 60 in Llandudno
624 reviews
33.2 km away
Tre-Ysgawen Hall, Country House Hotel and Spa
1.1 km away
Castle Hotel
Castle Hotel
#1 of 2 in Conwy
1,006 reviews
Show Prices
Show Prices
Show Prices
3.5 km away
Imperial Hotel
Imperial Hotel
#19 of 60 in Llandudno
1,047 reviews
39.9 km away
Ruthin Castle Hotel
21.8 km away
Chateau Rhianfa
Chateau Rhianfa
#1 of 5 in Menai Bridge
819 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Deganwy
Price Range: $197 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo and Travelocity so you can book your The Quay Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Quay Hotel & Spa staff and other travellers.
13 questions
Ask a question
Warrington, Pennsylvania
over a year ago
over a year ago
9 months ago
10 months ago

See all questions (13)

Questions? Get answers from The Quay Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have seen the rooms but not stayed there and they are all good size. The sea view rooms are particularly pleasant.”
 of 5 bubbles Maretta, 1 Dec 2016 | Read review
“Estuary view rooms are amazing”
 of 5 bubbles mickeymouse23, 30 Nov 2016 | Read review
“estuary view is excellent”
 of 5 bubbles bernardr0ss, 23 Nov 2016 | Read review
“All good , just get one to meet your budget”
 of 5 bubbles veghedgehog, 19 Nov 2016 | Read review
“Ask for a view over the harbour if possible.”
 of 5 bubbles tr7v8, 19 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay