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JW Marriott Guanacaste Resort & Spa

Expedia.comUSD 208*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 492*
USD 208*
USD 417*
USD 492*
USD 209*
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JW Marriott Guanacaste Resort & Spa
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2,402 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Guanacaste Resort & Spa
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Showing 2,209: English reviews
York, Pennsylvania
Reviewed 14 January 2015

We stayed at this hotel on our escorted tour with Caravan. This place was FABULOUS - far exceeded my expectations. The pool was one of the nicest I have ever seen and I spent most of the day enjoying it. The food at the hotel was great and a nice variety - they even cooked us a turkey for Thanksgiving!...

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Helpful?
6Thank PomMom2828
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Your recommendation and comments are very valuable for us. Thank you LKuhn2828. We hope to have the pleasure to welcome you back soon and you can continuing enjoying the infinity pool and service. We are pleased to know that you enjoyed our special Thanksgiving celebration for our guest. Sincerely, Jesus Gonzalez General Manager

Reviewed 13 January 2015

This was a great place to stay! The rooms were very nice but most of all the staff was superb! Everyone went out of their way to be helpful and make sure everything was to our liking. The restaurants were great also. The only downside to it was that it is really far removed from things and you have to...

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Helpful?
4Thank kathyg49
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Kathyg49, You are right, we do our best to provide our guest the best service and experience so you would like to come back as you are mentioned you will. Our location is not in town where you can just walk outside and have everything there but we are in a private property, safe and with a very tranquil...

Reviewed 11 January 2015 via mobile

We just returned from a wonderful week at this hotel. The property is beautiful and the pool is just gorgeous and steps away from the beach. We were treated very well from beginning to end. The staff has been well trained in providing great customer service to its guests. We ate at all of the restaurants and they were very...

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Helpful?
6Thank Christine L
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Christine L, It is great to read your review and know that your vacation was enjoyable from beginning to end. We appreciate your positive comments and also clarifying to our readers that there is much to do around this area. I am sure that all appreciate your great recommendations about places to visit while they are staying with us....

Reviewed 9 January 2015 via mobile

Beautiful property, excellent service, the personnel is always looking to assist. Still to work on the open restaurants but generally speaking good. Definitely a must to visit hotel in Costa Rica.........

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Helpful?
5Thank Fabrizio L
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Thank you so much Fabrizio L for your recommendation and great comments. It is pleasant for us to know that you enjoyed the resort and service. Sincerely, Jesus Gonzalez General Manager

Reviewed 9 January 2015 via mobile

We came here excited after reading all the great reviews yet apparently for us we aren't experiencing a good one. The first day was completely disappointing for me and my family. Mostly in regards to the service it was terrible in the Mansita restaurant; some waiters were rude and unhelpful. When we ordered some glasses to the room we had...

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Helpful?
4Thank Karina O
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear KarinaO, We appreciate your feedback in regards to our Mansita Restaurant. We truly apologize for the inconvenience. After we receive this message I have addressed your comments to our Food And Beverage Director to start corrective actions. I hope you have enjoyed the rest of your stay. Have a safe trip back home KarinaO and I hope to have...

NJ
Reviewed 9 January 2015

This hotel continues to satisfy high expectations. The hotel itself is great but what makes it really, really special is the great staff. Everywhere one goes the staff is friendly and helpful. Highly recommend this hotel. Accommodations are excellent and the location is great if what you want to do is relax.

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Helpful?
1Thank LoveToTravelNJ63
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear LoveToTravel INJ63 for us it was a pleasure to welcome you back. Your comments are great. Thank you! I will convey your message to all our staff, since they are the stars of the resort. It fills me with satisfaction to know that you enjoyed your visit. We look forward for another visit. Sincerely, Jesus Gonzalez General Manager

Houston, Texas
Reviewed 9 January 2015

I stayed for two nights as part of a travel group. The employees were incredibly nice and the grounds were spotless. The room was large and very nice - I didnt have a great view, but I didnt want a view of the pool or to hear other guests, so it was perfect for me. I was in room 458....

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Helpful?
Thank Jennifer T
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Jennifer T, Reading your review and finding out that you enjoyed our resort and service is so gratifying to me. Thank you so much for sharing your experience with all of us. We are in the middle of nature that is why is easy to hear and see birds, monkeys, deer among other animals inside the Hacienda. We will...

Los Gatos, California
Reviewed 8 January 2015

This resort is set on the beach in one of the most picturesque parts of Costa Rica. The resort itself is built in the traditional plantation style and is staffed by the most professional helpful staff one can imagine. We absolutely loved the setting, the rooms, the staff and restaurants. The restaurants onsite were superb. From the Steakhouse to the...

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Helpful?
1Thank U N
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear U N, Thank you for your great review. I am pleased to know that you liked the room, resort itself and the service received from our team. I hope you had the chance to enjoy watching the sunset from the Terrace at our NAU Lounge. Kindest regards, Jesus Gonzalez General Manager

Reviewed 8 January 2015

Perhaps I'm a hotel snob, but I felt like this hotel was a very nice Marriott, but not what I would've expected out of a JW. The property was, indeed, very pretty and was exactly what I'd expect out of a nice Marriott. Pool is beautiful and restaurants were all very nice, though rather expensive. We used Marriott Rewards points...

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Helpful?
2Thank Sparty92
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Sparty92, I appreciate your positive comments and feedback mentioned in your review. We have addressed your concerns to our Front Desk Manager to avoid this kind of situations with our future guests. It is not common to hear about the miscommunication from our receptionist or bellman to our guest since is part of our brand. On the other hand...

Denver, Colorado
Reviewed 7 January 2015 via mobile

My family just wrapped up our 8 day trip to Costa Rica and we wish we could have traded our 3 nights at the JW for our much better VRBO experience in Samara. First of all we used points, thank god we weren't dropping $900+ per night like the rest of the suckers staying at this property. I would say...

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Helpful?
3Thank BuffBadger
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear BuffBadger, I regret to know that we did not meet your expectations. Thank you very much for your feedback about the opportunity areas at the resort. We are taking corrective actions to improve and avoid these kinds of situations with our guests. Your stay was on our peak season and you reserved a category of Run of the house...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from four other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Region: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: $259 - $787 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Guanacaste Resort & Spa staff and other travellers.
146 questions
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Questions? Get answers from JW Marriott Guanacaste Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early”
FDfoodie, 24 May 2017 | Read review
“Our room said it was pool view but we were on the first floor and had shrubs in the way.”
JanD442, 24 May 2017 | Read review
“Get a beach view if you can”
684jeffg, 24 May 2017 | Read review
“The rooms around the outside of the building will be quieter. No pool or limited ocean view.”
HawkLady8, 15 May 2017 | Read review
“Likely that all rooms have a nice view”
Cate_The_Traveller, 13 May 2017 | Read review
5 of 5
Expedia.com
USD 208* /night
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JW MarriottUSD 417
Hotels.comUSD 209
HotelQuicklyUSD 492
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Prices are for 1 room, 2 adults
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