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JW Marriott Guanacaste Resort & Spa

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2,322 Reviews from our TripAdvisor Community

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Showing 2,132: English reviews
Severna Park, Maryland
Reviewed 1 January 2015

This is a new (6 yrs old) hotel. It is very nice. The pools, the grounds, the staff, the restaurants, the beaches and golf course are top notch. Our rooms were very nice. My only discord comes from the shuttle servide to the beach club and golf course only occurring on the hour, not nearly enough for the clientel.

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Helpful?
Thank Kevin M
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Kevin M I am so glad to know that you really liked the resort and have enjoyed your stay. We have sent your comments to the person in charge of transportation at the hacienda as a recommendation to improve their service. I would like to let you know that this service is not managed for us since we are...

San Clemente, California
Reviewed 1 January 2015

Just stayed here over Christmas Holiday. Much like other reviewers, the hotel facilities itself are pretty good, however, they are NOT worthy of the JW Marriott brand. I found the hotel much more a 'Marriott' vs a JW Marriott. - Food was at best ok - Service was at best mediocore and in some cases outright poor - Pool was...

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Helpful?
3Thank Chriscasler
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Chriscasler, Thank you for your time shared at this review and your feedback. I truly regret to know that we did not meet your expectations. We will review each of your points and do our best to improve. We strive to satisfy all our guest’s needs. We wish you the best for this New Year 2015. Sincerely, Jesus Gonzalez...

Highland Park, Illinois
Reviewed 31 December 2014

Our family of 5 stayed here for 5 nights from 12/26-12/31. The rooms were very nice, nothing extraordinary, but very nice and certainly very clean. The restaurants were all fine/good, but again, nothing extraordinary (in fact, I was honestly a little disappointed with the fruit given that I had heard that the fruit in this country was fantastic) other than...

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Helpful?
1Thank Marc B
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Marc B, Thank you for your comments and feedback. I would let know William about your wonderful comments about him and how unforgettable service you receive from him. Arenal is also a great place to visit if you come to Costa Rica and combine both is an excellent choice. You can do all those tours that you have mentioned...

Miami Springs, Florida
Reviewed 30 December 2014

I have been to more than 35 countries and stayed at some of the finest places in the world. This is a top flight facility. I did not stay at this facility as I had vacation rented a house in Langosta, a 10 mile drive away, but visited twice for meals. Yes, the meals are NYC expensive, but they are...

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Helpful?
Thank Marty S
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Marty S, Thank you for your positive comments and for taking your valuable time to share them with all us even when you were not a guest this time. We hope that in your next trip to Costa Rica you will, for us it would be a pleasure to host you. It is nice to know that you enjoyed...

Vancouver, WA
Reviewed 28 December 2014

By far one of the best JW's we have visited. The grounds are superb, the staff is excellent, many options to choose from for dinning or a cold beverage. I just love this place. Anyone visiting this area of CR, put this down as a place to stay. The only caution that I can put out is that if you...

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Helpful?
1Thank Henry82
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Henry82, I am sure our readers appreciate your advice about the route to take to our property. Thank you so much for your great comments about your recent stay. The door of JW Marriott Guanacaste are open for you at any time Mr. Henry82. We will be here just waiting for you. I wish you and your family a...

Reviewed 26 December 2014

You always know what to expect when you stay at a Marriott. This resort was clean, comfortable and professionally run. The location is 'away from it all' and you never have to leave the resort if you don't want to. If, however, you would like to venture out it is about 20 minutes to Tamarindo. Not a bad drive, but...

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Helpful?
1Thank htfenn
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Henry82, I am sure our readers appreciate your advice about the route to take to our property. Thank you so much for your great comments about your recent stay. The door of JW Marriott Guanacaste are open for you at any time Mr. Henry82. We will be here just waiting for you. I wish you and your family a...

Denver, Colorado
Reviewed 26 December 2014 via mobile

Sprawling property w great pool. Service excellent. Food only slightly above average and very average considering pricing. $16 cocktails by the pool in a place like CR seems a little perverse. In Manhattan or Miami beach I can tolerate. But all in all, nice place. Biggest con is that it is secluded and removed from authentic CR experience.

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Helpful?
1Thank FairCritic Y
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Htfenn, Thank you for your positive review. I am pleased to know that you spend a great time during your stay and that you enjoyed the tranquility that our resort offer to our guests. As you mentioned if you like venture, there is so many places that you can visit around this area by car. Happy New Year! Sincerely,...

California
Reviewed 25 December 2014

My wife and I stayed here with our daughter in an amazing suite. Large rooms, huge bathroom, private (small) pool. The property has a secluded beach and a big beautiful pool. Had a great time relaxing by the pool with a beer and Ceviche. The staff is very attentive and aim to please with quick response to all your needs....

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Helpful?
Thank David177
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear FairCritic Y, It is really gratifying read your review and know that you enjoyed your stay with us. There is some activities that shows to our guest some of our culture. Our Concierge is the one who helps to our guests to get this experience during a stay in our resort. If you decide to come back in the...

Wadsworth, Illinois
Reviewed 24 December 2014 via mobile

This place falls so far below expectation. Simply put, the JW Marriott brand does not belong on this property name. The staff doesn't SMILE!!! The steakhouse and the service was HORRIBLE. From the moment we arrived, I wished we had stayed elsewhere. DO NOT WASTE YOUR MONEY HERE!!! Beach sucks. Pool is boring. Staff doesn't care that the room SMELLS....

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Helpful?
2Thank KCaslerFamily
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear KCaslerFamily, I truly sorry to hear that we did not meet your expectations. I would like to let you know that we are continuing training our staff along the year to provide the service to our guests. I have forward your comments with our Restaurant Manager at Sabanero to review what happened and take corrective actions. I wish you...

Cleveland, Ohio
Reviewed 24 December 2014

We had a wonderful stay at the Marriott in Costa Rica. The property was spotless. The staff was very friendly and helpful. The ocean view from the pool was spectacular. We enjoyed watching the sunset each night. As a result, we had a very relaxing vacation.

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Helpful?
2Thank Brian B
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Brian B Reading this review is very gratifying, since we were able to help make your vacation wonderful and relaxing. The sunsets are unique here and I am glad that you had the chance to enjoy it. Thank you for sharing these great words with all of us. Happy Holidays! Jesus Gonzalez General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from four other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Region: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: $266 - $794 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Guanacaste Resort & Spa staff and other travellers.
141 questions
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over a year ago
Bath, Ohio, United States

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor ocean view or ocean front (worth it!)”
 of 5 bubbles dizzyb1987, 20 Mar 2017 | Read review
“Great service, cleanliness, pool, expensive food, secluded, quiet, rocky beach...”
 of 5 bubbles fernandodP7906LG, 18 Mar 2017 | Read review
“Great views”
 of 5 bubbles A9849YNcarolineb, 14 Mar 2017 | Read review
“Hotel laid out hacienda style, so some mild walking to get to restaurant, pool. Some rooms face the Pacific - other rooms face the gardens.”
 of 5 bubbles DavidW980, 13 Mar 2017 | Read review
“Avoid rooms ending in 07 -12”
  • View from the front of our room
 of 5 bubbles wiskaysin, 12 Mar 2017 | Read review
5 of 5