Mimaru Tokyo Kinshicho
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Mimaru Tokyo Kinshicho

Traveller (22)
Room & Suite (45)
Family and Play Areas (1)

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About

4.5
#12 of 28 hotels in Sumida
4.6 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.6 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quaint
Charming
Languages Spoken
English, Chinese, Japanese
Property amenities
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Complimentary tea
Board games / puzzles
24-hour security
Baggage storage
24-hour check-in
Self-serve laundry
Convenience store
Non-smoking hotel
Umbrella
Room features
Blackout curtains
Air purifier
Air conditioning
Dining area
Safe
Sofa
Kitchenette
Bidet
Bathrobes
Telephone
Clothes rack
Private bathrooms
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms

Location

4-11-5 Kotobashi, Sumida 131-0022 Tokyo Prefecture
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Haneda Airport
16.5 km
See all flights
Narita Airport
52.2 km
See all flights
21Reviews1Q+A6Room tips

Reviews
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Detailed Reviews
coot wrote a review Apr 2024
Vancouver, Canada43 contributions8 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The five of us had a wonderful stay at Mimaru Kinshicho! We stayed in a one-bedroom Japanese apartment. My husband and I and our two boys slept in the bedroom while our daughter slept in the Japanese room. The boys loved that there was a bunkbed and our daughter appreciated a room to herself.

The apartment was clean, modern, and quiet, with room enough to spread out! Having a kitchen/dining area was fantastic for eating breakfasts in and snacking in the evening. The kitchen came equipped with plenty of tableware. There was a cute Muji fridge, as well as a microwave, and a toaster we were able to "rent" for the time we were there. I love the setup of the toilet and sink areas being separate from the bath/shower room. Beds were comfortable and the shower pressure was the best.

I wish there was a washer/dryer in the unit itself for extra convenience but the ease of being able to do laundry on the first floor was the next best thing.

Mimaru is about a five minute easy walk from the station. After a day of sightseeing, we would come back to Kinshicho station and enjoyed going down to the grocery store on the basement floor of Termina and shopping for breakfast for the next day.
Staff were very friendly and checking in and out was easy. Being able to leave our luggage at the hotel before check-in time was also very convenient and much appreciated.

We found Mimaru Kinshicho very comfortable and pleasant. We would definitely stay here again!
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Try some ningyo yaki from Yamadaya Family (山田家). Find them and groceries as well on the basement...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 13 Apr 2024
Greetings from MIMARU TOKYO KINSHICHO. Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay and enjoyed nearby shopping malls, and local foods. As an apartment hotel, we always try our best to give every guest the room and service that suit for family trip. As you have been able to experience, the hotel rooms are spacious, about 40 m2 or bigger, and have a living/dining space and a kitchen. The bathroom and toilet are separated so you can have a relaxing time. At MIMARU you can relax as if you were at home. In our hotel the washing machine is not inside the room itself, however, our coin laundry located on the first floor of the hotel has 8 washing machines and 8 dryers available 24 hours a day which can be convenient to accommodate your sightseeing schedule. The whole staff was glad to hear your compliments about our service. If you have any chance to visit Japan, we are looking forward to welcoming you again. Front Desk Team MIMARU Tokyo Kinshicho
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wander49060935153 wrote a review Sept 2023
1 contribution
5.0 of 5 bubbles
The environment and space here are great, and the staff at the counter are also very friendly!
The hotel is also very generous and allows you to borrow a lot of things without pressing you to return them.
I will choose this hotel again when I come to Japan!
Read more
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , オーナー at Mimaru Tokyo Kinshicho
Responded 28 Sept 2023
Thank you so much for taking time to write review for us and we are so glad to hear that you are satisfied with our hotel. We appreciate that you liked our friendly staff service and stayed at our hotel comfortably. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. If you have any chance to visit Japan, we are looking forward to welcoming you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Koonsoon H wrote a review Dec 2023
7 contributions2 helpful votes
4.0 of 5 bubbles
In the last 19 days trip to Japan, we stayed in 3 different MiMaru family hotels. This one at Kinshicho is as good as the rest.
While there are 8 washes and dryers, there are hoarding going on where 1 person actually use 4 machines and dryers concurrently. Couldn't do much except to wait till past midnight to do my laundry.
Read more
Date of stay: December 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: At kinshicho, there is a train station 200 metres away and a bus station. It is easier to take...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KINSHICHO MIMARU TOKYO, Owner at Mimaru Tokyo Kinshicho
Responded 22 Dec 2023
Greetings from MIMARU TOKYO KINSHICHO. Thank you for choosing MIMARU and giving your valuable time to write your feelings while you stay in our hotel. We apologize for the inconvenience that you have to wait long for the laundry. We will try our best to improve your service in future. If you have any opportunity to revisit Japan we look forward to welcoming you again. Sincerely, Front Desk Team MIMARU TOKYO KINSHICHO
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piers M wrote a review Dec 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
The staff were always helpful, the rooms were well cleaned and the balance between room facilities and cost was fantastic.
The location is very convenient and the local options for easy dinners etc are great. Access to the Skytree area and many big store chains in Tokyo is good. (Be aware, for families, that it's a bit of a red-light district nearby and you may need to avoid certain streets or be willing to explain certain things to your kids...)
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 2 Dec 2023
Greetings from MIMARU TOKYO KINSHICHO. Thank you for taking the time to write your feelings while you stay in our hotel. We are really glad to hear that you are satisfied with our service and the location and were able to have a nice time. On the other hand, Also, thank you for your valuable opinions regarding the red-light district. We will do our best to let our guests feel comfortable by referring to your opinions. Based on your valuable opinions, we will strive to make further improvements so that you can stay comfortably at our hotel. Once again, we would love to thank you for taking the time to post a review. We look forward to welcoming you again. Sincerely, Front Desk Team MIMARU TOKYO KINSHICHO
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seaside19504437599 wrote a review July 2023
1 contribution
5.0 of 5 bubbles
The Mimaru was an amazing hotel to stay at. We stayed at Mimaru hotels in both Tokyo & Kyoto. Both were spacious for a family of four. The rooms were extremely clean and well maintained over our two week stay. Both were centrally located by train stations. The staff were at all times amazingly helpful and friendly. And the art at Tokyo Kinshico was beautiful.
Read more
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Find a Mimaru in each main city you travel to as a family traveling. They over a comfortable way...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , オーナー at Mimaru Tokyo Kinshicho
Responded 23 July 2023
Thank you for choosing MIMARU TOKYO KINSHICHO. We would like to sincerely thank you for taking the time to share your impression of your stay. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. If you have any chance to visit Japan, we look forward to welcoming you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SarahDV wrote a review July 2023
Scotch Plains, New Jersey31 contributions33 helpful votes
5.0 of 5 bubbles
We stayed at this apartment hotel for 9 nights; we loved our stay.
The small apartment had sleeping for 4: two twin sized beds and then two futons in a tatami room. Our 18yr old loved having the tatami room to herself.
We enjoyed the fancy Japanese toilet- never expected to have such a high tech device in a mid-range hotel.
Everything was spotlessly clean and the staff were super friendly.
I appreciated the coin laundry that was available.
Kinshicho is a gentrifying neighborhood. While it is still a bit rough around the ages, we felt safe walking there. The location only five minutes from a transit station was great. Most of the main sites in Tokyo were a 15-20min ride from our station.
Read more
Date of stay: July 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: There are multiple convenience stores within two blocks of hotel- makes grabbing a light meal easy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , オーナー at Mimaru Tokyo Kinshicho
Responded 23 July 2023
Thank you for choosing MIMARU TOKYO KINSHICHO. We would like to sincerely thank you for taking the time to share your impression of your stay. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. If you have any chance to visit Japan, we look forward to welcoming you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lior Y wrote a review Apr 2024
1 contribution
1.0 of 5 bubbles
The hotel is not clean, the whole street is full of prostitution services, not suitable for children, the beds did not fit the size of my son, there is smell of mildew, there is a meat restaurant downstairs and the smell rises to the room, we did not sleep all night, I had to leave the next morning without slipping , I booked to another hotel , the hotel manager insisted on not compensating me for anything, asked for your clarification on the matter, we slept one night out of five nights!
One star is to much!
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 3 weeks ago
Dear Guest, Thank you for your feedback. We take all reviews seriously and strive to continuously improve our guest experience. We noticed some discrepancies in your review regarding cleanliness and room size. We maintain high cleaning standards, and our housekeeping staff follows a strict cleaning checklist. We're happy to provide more details upon request. The room you booked is designed to comfortably accommodate guests up to the advertised bed size (195cm). We immediately offered a complimentary room change to a different room type, but this was declined. We apologize if there were any unintended odors in your room. While our staff didn't detect a strong smell during their inspection, we recognize sensitivities can vary. We were prepared to offer further investigation and odor removal solutions, but you declined this as well. We value open communication and strive to address guest concerns promptly. During your stay, we offered solutions like complimentary cleaning and a room change to ensure your comfort. Unfortunately, these solutions were not accepted. We understand your concerns about the surrounding area. MIMARU TOKYO KINSHICHO operates in full compliance with all local laws and regulations. The establishments you may have seen are likely bars or restaurants catering to the local clientele. We understand that you may have been disappointed with our cancellation policy. It's important to note that we strive to be fair and transparent with all guests. Our cancellation policy is clearly outlined at the time of booking. We hope this clarifies some details for potential guests. MIMARU TOKYO KINSHICHO is committed to providing a comfortable and relaxing environment for all. Sincerely, Front Desk Team MIMARU TOKYO KINSHICHO
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Samuel Y wrote a review Mar 2024
Singapore, Singapore4 contributions
5.0 of 5 bubbles
Comfortable and spacious apartment for a family of 5. The design is simple and thoughtfully laid out. Metro and food are just minutes away. Occasional ambulance sirens mentioned by other posters are at acceptable level. Highly recommended for families with kids.
Read more
Date of stay: February 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Try to travel after 10am and return before 4pm. Metro are really packed and the crowd keep...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 14 Mar 2024
Greetings from MIMARU TOKYO KINSHICHO. Thank you for taking the time to share your recent experience at our hotel. We are delighted that you found our hotel family-friendly. We are also pleased that you enjoyed your stay not only at our hotel but also in the Kinshicho area. As you mentioned, our hotel is located near both Metro and JR and also has a variety of choices for food. We take pride and our hard work in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you and your family to our branch again soon.   MIMARU TOKYO KINSHICHO Front Desk Team
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Report response as inappropriate
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Bengaluru, India20 contributions
5.0 of 5 bubbles
One of best Apartment Hotel ever stayed, the staff were super helpful, hotel is situated right next to Kinshicho Station. Quality service & property. Best part the early check in. Felt literally being at home. Anyday a Mimaru is a accommodation to look forward to. The check out was so easy.
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 27 Feb 2024
Greetings from MIMARU TOKYO KINSHICHO.       Thank you for taking the time to share your recent experience at our hotel. We are delighted that you found our hotel family-friendly. We are also pleased that you enjoyed your stay not only at our hotel but also in the Kinshicho area. We take pride and our hard work in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you and your family to our branch again soon.   MIMARU TOKYO KINSHICHO Front Desk Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
X-Cile wrote a review Nov 2023
Swanscombe, United Kingdom45 contributions59 helpful votes
+1
5.0 of 5 bubbles
Too many great things to say about Mimaru Kinshicho to make this a short review but a very well deserved max rating from us as a travelling family of 5 from the UK.

We booked the Theatre double bunk family room for a week.

Firstly LOCATION,
Excellent location situated less than 10 mins walk to Kinshicho station which has great transport links to Tokyo Station (3 stops on the Sobu Rapid) and Akhihabara/Shinjuku Stations on the Chuo Sobu, both of which more importantly are on JR lines and hence are JR Pass friendly, no need for an extra ticket if you already have a JR Pass! Kinshicho location itself is already a bustling area surrounded by large department stores, entertainment and food places so in terms of local ammenities, Kinshicho is abundant.

Now onto the ApartHotel itself..

STAFF & SERVICE
An array of multi lingual/multi cultural staff as well as being able to speak other foreigh languages all spoke perfect English so for the travelling foreigner, it was so refreshing to be able to communicate easily. Extremely polite staff all young and enthusiastic serving with a smile. They also offer to receive delivered luggages so when we sent out luggages from Osaka during our first leg of the Japan trip, not only were Mimaru happy to receive it, they also delivered the luggages straight to our room on arrival so our luggages was in the room ready and waiting for us. Little touches that we really appreciated.

ROOM
The best part - Modern, clean and fresh but most importantly for a city like Tokyo, the apartment was extremely large and spacious. Hotel rooms in Tokyo have always been tiny and cramped so our mindset always expected that so when upon entering this room, it exceeded our expectations. Had nice perks such as projection screen with smart TV capabilities such as Youtube, Netflix, phone screen mirrorring. A double sink area with a wetroom and large bath tub. An extra bedroom with 2 single beds (to quarantine the loud snorer like me) as well as the double bunk bed in the main studio room that easily sleeps 4. A large seating area and table that will comfortable seat six large adults. Very satisfied with the room choice and the best we've stayed in during all our previous stays in Japan.

NEGATIVES/CONSTRUCTIVE FEEDBACK
I only have one very minor gripe. It is great that this place offers a large list of free-to-loan essential items (Like rice cooker, toaster, adapters etc) but I feel it is missing and could benefit from a fair usage policy on the items or at least on more popular items such as the iron and ironing board. When customers loan items, it is entirely up to them as and when they decide to return the items. This is why we waited for over 2 days for an iron and ironing board to become available. I feel the ApartHotel staff can reserve the right to retrieve loan items daily during housekeeping and if people requires the items, they can request it again from reception.

CONCLUSION
Third visit to Japan and have to say ApartHotels are the way to go in Tokyo now due to the spacious rooms that cater for large families. I just cannot see myself staying at a traditional hotel anymore in Tokyo and I would easily come back to Mimaru again. Well done Mimaru!
Read more
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIMARU TOKYO KINSHICHO, オーナー at Mimaru Tokyo Kinshicho
Responded 19 Nov 2023
Greetings from MIMARU Tokyo Kinshicho. Thank you for taking the time to share your recent experience at our hotel. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are delighted to hear that you found our hotel a good place to stay and that you enjoyed the service and facilities that the hotel has to offer. As mentioned for the location, our hotel location is close to the Kinshicho station (JR and Tokyo Metro) by a 4-minute walk. And surrounded by restaurants, convenience stores, and malls. Which makes the area lively at night. And for the staff, MIMARU has international staff who are fluent in English as well as Japanese. We do our best to make our guests stay perfect. We are so glad to hear that you are satisfied with the room hotel facilities. We take pride in our clean, spacious rooms. Thank you for your feedback regarding the rental items. We will keep trying our best to solve this. We strive to provide our guests with a comfortable and enjoyable stay. We apologize for not meeting your expectations regarding this issue. It was our pleasure to have you as our guests and we hope you'll come back and see us again soon. MIMARU Tokyo Kinshicho Front desk Team
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Niadewi asked a question Sept 2023
Jakarta, Indonesia4 contributions2 helpful votes
Is there a lift?
Answer from Meander16339269896
Shibuya, Japan
Yes we do. We provide 2 lifts in the hotel.
coot wrote a tip Apr 2024
Vancouver, Canada43 contributions8 helpful votes
5.0 of 5 bubbles
"Try some ningyo yaki from Yamadaya Family (山田家). Find them and groceries as well on the basement level of Kinshicho station."
Read full review
Samuel Y wrote a tip Mar 2024
Singapore, Singapore4 contributions
5.0 of 5 bubbles
"Try to travel after 10am and return before 4pm. Metro are really packed and the crowd keep pouring in. "
Read full review
Koonsoon H wrote a tip Dec 2023
7 contributions2 helpful votes
4.0 of 5 bubbles
"At kinshicho, there is a train station 200 metres away and a bus station. It is easier to take the bus at times than the trains. Try it. "
Read full review
Ben W wrote a tip Aug 2023
1 contribution
4.0 of 5 bubbles
"Our stay at the MIMARU apartment hotel in Tokyo Kinshicho was a positive and memorable experience."
Read full review
Seaside19504437599 wrote a tip July 2023
1 contribution
5.0 of 5 bubbles
"Find a Mimaru in each main city you travel to as a family traveling. They over a comfortable way to travel together in Japan. "
Read full review
Not the right property for you?
There are more places to choose from in the Sumida area.
PRICE RANGE
AU$376 - AU$585 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoSumida
NUMBER OF ROOMS
81
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MIMARU TOKYO KINSHICHO: 2024 Prices & Reviews (Japan) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mimaru Tokyo Kinshicho
Which popular attractions are close to Mimaru Tokyo Kinshicho?
Nearby attractions include Arcakit Kinshicho (0.4 km), Termina (0.3 km), and Kinshicho Parco (0.2 km).
What are some of the property amenities at Mimaru Tokyo Kinshicho?
Some of the more popular amenities offered include free wifi, reduced mobility rooms, and self serve laundry.
Which room amenities are available at Mimaru Tokyo Kinshicho?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Mimaru Tokyo Kinshicho?
Guests can enjoy complimentary tea and free instant coffee during their stay.
What are some restaurants close to Mimaru Tokyo Kinshicho?
Conveniently located restaurants include Madai Ramen Mengyo Honten, Keawjai Thai Restaurant Kotobashi, and Kameido Gyoza, Kinshicho.
Which languages are spoken by the staff at Mimaru Tokyo Kinshicho?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Mimaru Tokyo Kinshicho?
Many travellers enjoy visiting Hozomon (2.8 km), Nezu Shrine (5.7 km), and Tokyo Central Railway Station (4.8 km).
Is Mimaru Tokyo Kinshicho accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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