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Park Hyatt Tokyo

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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2,773 Reviews from our TripAdvisor Community

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Showing 1,875: English reviews
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Denpasar, Bali, Indonesia
Reviewed yesterday NEW

Room is very spacious and very elegant. One of the best view in Tokyo to see the sunset. All the staff are very polite and caring. They are willing to help and go the extra mile. Please try their New-York grill restaurant. Hokkaido Akaushi Sirloin was cooked to perfection. It was one of the most tastiest and juiciest steak I...

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Helpful?
Thank RafaelMichael
Chessington, United Kingdom
Reviewed yesterday NEW

We booked a room for three nights, using Hyatt points. We arrived on the airport bus at about 1pm and were taken up to the 41st floor where a receptionist was waiting, who took us straight to our room, where she checked us in. It was a smallish room, with quite a big bathroom. The decor was a bit dated...

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Thank PotterMoose
Reviewed 2 days ago NEWvia mobile

it is quite far from the heart of Shinjuku. Good thing is they have shuttle bus service every 20 mins from 9-9. This is my 2nd visit, I may not come back again because of the "room deposit" I stays 4 nights/2rooms deposit is 150,000¥! I put deposit on credit card. They would take up to 2 weeks for return...

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Thank Wanrak N
London
Reviewed 2 days ago NEW

Great staff, very professional and helpful. Amazing sakura cocktail at the bar. Lovely night time views from the bar. 3 course meal in the restaurant, everything was presented beautifully and tasted great.

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Thank Chloe H
Hove, United Kingdom
Reviewed 3 days ago NEW

Whilst the hotel was expensive it was an experience we won't forget. The staff and level of service was excellent, the food (we only had breakfast) was great and you won't forget the views from the gym/pool. Room was lovely, it was our first night so first experience of a Japanese toilet! We went to the New York bar for...

Review collected in partnership with Hyatt Hotels
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Thank James D
Reviewed 3 days ago NEW

Excellent staffs, beautiful place which came with a high price tag. A traditional hotel with class. Reminded me of Japanese /Korean dramas of a powerful older man always walking in front, and rest of the wife, daughters, sons, staffs orderly walking few steps behind. I saw this during my stay daily when waiting for taxi in lobby. The staffs were...

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Helpful?
Thank foodiefung
Seoul, South Korea
Reviewed 3 days ago NEW

I can't say enough great things about the staff at this hotel. We came to Tokyo for a milestone birthday celebration and the #1 thing we wanted to do was see the grand sumo tournament. It sold out before we had a chance to buy tickets and I thought we were screwed. But Ryoko the concierge saved us by getting...

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Thank r_caden
Austin, Texas
Reviewed 4 days ago NEW

Yes, maybe the Grand Dame is getting a little frayed around the edges, but it's still the bests customer service I've ever experienced! Concierge obtained hard to get tickets in Kyoto for us and made a couple of calls for our other parts of our itinerary. Room was immaculate and every possible need was anticipated. One of the best 2...

Review collected in partnership with Hyatt Hotels
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Thank Marylin O
Marcus Beach
Reviewed 4 days ago NEW

Most of of the places we wanted to see were near Omotesando and Aoyama and we wanted a nearby 5 star hotel. I looked at the Cerulean which was closer to the action but it looked more business-oriented. Park Hyatt isn't in the best position, but it was the best and closest I could find. It was an easy walk...

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Thank shelleydark
Hong Kong, China
Reviewed 5 days ago NEWvia mobile

Was impressed about the hotel over 10 years ago. However Coming back now I found the hotel quite tired looking. Staff was generally polite and helpful except restaurant staff seemed a bit high nosed and did not make you very welcome. This time I also did not like the location very much, walking From Shinjuku Station is ok if the...

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2Thank Luxury6
ParkHyattTokyo, Marketing at Park Hyatt Tokyo, responded to this review

Thank you very much for staying with us at Park Hyatt Tokyo and for providing your constructive feedback. Needless to say, we were disappointed to learn that a number of things fell short of your expectations during your recent stay with us. We have already shared your comments among our various teams in order to improve our service. We hope...

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04/06/2017 05/06/2017
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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Park Hyatt Tokyo

Address: 3-7-1-2 Nishi Shinjuku, Shinjuku 163-1055, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: $611 - $1,455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Tokyo 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Park Hyatt Tokyo Hotel Shinjuku
Hyatt Hotel Shinjuku
Hyatt Tokyo
Shinjuku Hyatt
Park Hyatt Tokyo Shinjuku
Hotel Style:
#1 Business Hotel in Shinjuku
#1 Romantic Hotel in Shinjuku
#1 Luxury Hotel in Shinjuku
#1 Spa Hotel in Shinjuku
#1 Family Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Park Hyatt Tokyo staff and other travellers.
32 questions
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Questions? Get answers from Park Hyatt Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms overlooking Shinjuku Gyoen gardens have a view all the time. The ones overlooking Mt Fuji rarely see Mt Fuji (so I hear).”
shelleydark, 21 May 2017 | Read review
“ask for floor 42 or up”
363edwint, 15 May 2017 | Read review
“rooms facing Fuji get great sunset views”
Esquiline, 14 May 2017 | Read review
“Some rooms may have a view of Mt Fuji so make sure you ask...”
Afran17, 6 May 2017 | Read review
“I'm sure all rooms are lovely, but I may choose another hotel...”
K8817, 3 May 2017 | Read review
5 of 5
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USD 655* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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