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Hilton Tokyo

4,706 reviews
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Traveller (2383)
Room & Suite (1051)
Dining (348)
Overview
  • Excellent55%
  • Very good34%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“marble lounge”(71 reviews)
“junior suite”(100 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (4,706)Write a Review
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Show reviews that mention
All reviewsthe executive loungemarble loungejunior suiteshinjuku stationshuttle busgold memberbreakfast buffetconcierge deskcomplimentary shuttleexcellent hotelnarita airportshuttle servicebusy hotelbusiness districtan upgradethe hotel offersmount fuji
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891 - 895 of 3,279 reviews
Reviewed 7 August 2016

I stayed for six nights and really liked this and would recommend it for leisure or work. Mine was a work trip but I had a day to myself and the concierge provided good advice on walking around and transport. Hotel itself is huge and...More

1  Thank Chuck A
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded 23 August 2016

Thank you for sharing your experience at Hilton Tokyo. We are very glad to hear that you and your family enjoyed our room and location as well as breakfast. We were delighted to read your glowing review of our hotel, thank you. We appreciate your...More

Reviewed 6 August 2016 via mobile

A big hotel with several very interesting restaurants. The service is excellent and the rooms are quite Big compared to other japanese hotels. Breakfast is quite pricy but it is also a huge buffet. Very well-placed and very close to the subway. You can walk...More

1  Thank TDane01
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded 23 August 2016

We are grateful that you have taken the time to post a review of your recent stay. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to...More

Reviewed 6 August 2016 via mobile

Good place to stay in the commercial hub of Tokyo shinjuku. Had a very comfortable stay for one week. They provide free shuttle service to shinjuku metro station every 20 min till 10pm which is a real boon for all tourists. Very courteous staff at...More

1  Thank enbeeyes
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded 23 August 2016

Warm greetings from Hilton Tokyo and Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. Thank you for your kind comments about the hotel and I am glad to read that our team...More

Reviewed 6 August 2016 via mobile

Very impressive service level as well as breakfast variety. Room size big enough to host 3 beds. Bed size generous and distinguished bathroom. Strongly recommended to businessman and families visiting the city

1  Thank Biagio M
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded 23 August 2016

Thank you very much for choosing to stay with us in Hilton Tokyo. We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

Reviewed 5 August 2016 via mobile

The lady at the executive lounge kicked me out because I had temporary tattoos on my arm. They were temporary and she acted like I was some low class trash infecting the lounge. Humiliating and unnecessary. The hotel is standard, our second time staying here...More

2  Thank rachliu
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded 26 August 2016

Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for your experience at Executive Lounge. We certainly had no intention to offend you in any way. It is a common courtesy in Japan to cover tattoos in public...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
USD 295 - USD 714 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 295 - USD 714 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2383)
Room & Suite (1051)
Dining (348)
Pool & Beach (23)
Amenities (92)
Business Centre & Event Rooms (21)
Family and Play Areas (1)
Nearby
Shinjuku
Shinjuku is the commuting capital of Tokyo, and
contains the busiest train station in the world. To
the west, there's an office district with the Tokyo
Metropolitan Government Office at its center. To the
east, there’s a district with long-established
department stores, cinemas and theaters. Shinjuku
Gyoen is a park originally built as the garden for the
Imperial Household. It is quite famous as a venue for
...More
Questions & Answers
Ask a question
CarolineBukMidlands
30 January 2018|
AnswerShow all 4 answers
Response from Hotel R | Property representative |
Warm greetings from the Hilton Tokyo. Thank you for your enquiry. If you would like to contact us directly. Please go to our official hotel website and then you are able to find "Email us" on the top page. Thank you again... More
2
Votes
Google Translation
Glen K
13 January 2018|
AnswerShow all 4 answers
Response from Hotel R | Property representative |
Warm greetings from the Hilton Tokyo. Our guaranteed check-in time is 3pm. Early check-in may be available subject to availability with an additional charge. Hilton Tokyo
0
Votes
Google Translation
Ghie C
12 January 2018|
Answer
Response from Hotel R | Property representative |
Warm greetings from the Hilton Tokyo. We will be able to hold your luggage up to 7 days free of charge after your departure. The storage charge applies for the luggage stored longer than 7 days. We have limited space... More
1
Vote
Google Translation
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Room Tips
"Ask for a high floor room with Mountain view"
Read review
"Higher floor, park side for Mt. Fuji view potential."
Read review
"upper floors give amazing view"
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"The hotel was accommodating to our request for adjoining rooms."
Read review
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