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Hotel Sunroute Plaza Shinjuku

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4,265 Reviews from our TripAdvisor Community

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Showing 3,313: English reviews
Grosseto, Italy
Reviewed yesterday NEW

We stayed twice here, with one night break to Hakone (warmly recommended) for a 2 and then a 3-night stay. I would have rated this hotel with 5 stars, but unfortunately the two stays weren't at the same level. This is the average between the 5 for the first stay and the 3 for the second. The communication with the...

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Helpful?
Thank Ciopman
Singapore, Singapore
Reviewed 2 days ago NEW

Room are clean, neat & everything was in place. Convenience & very short distance to train station & subway just beside the lobby. Airport Limousine can be book with hotel front desk & dispatch at the lobby. Walking distance to major shopping centre like Isetan, Uniquo,Takashimaya etc. Trolley provided at the lobby for luggage when leaving for Airport/Shinkansen. Staff speaks...

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Helpful?
Thank TonyVaras
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay with us and giving us your precious comment. We are glad to hear that you are satisfied with our service and the location. We are looking forward to serving you again. Best regards,

Reviewed 3 days ago NEW

Our stay in Tokyo has been absolutely wonderful, thanks to Hotel Sunroute Plaza-Shinjuku! 1. They have been extremely helpful and swift in answering our queries prior to our arrival. The information provided in their replies go beyond what I asked for. They are super super helpful! 2. They are extremely responsible in helping to receive and holding onto our luggages...

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Helpful?
Thank toiletmaster
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay with us and giving us your precious comment. We are glad to hear that you are satisfied with our service, location, and surroundings around our hotel. We are very pleased that you would like to stay at our hotel for the next time. We are looking forward to serving you again. Best regards,

Hong Kong
Reviewed 3 days ago NEWvia mobile

Staff were friendly with lots of smiles, most speaks good English, and very caring too. I was provided with a small towell when I arrived a little wet during a rainy night. Standard rooms are small, and rather highly priced for the such size, but this is expected in Shinjuku area. Location is very strategic, just 5 minutes walk from...

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Helpful?
Thank mr_ahimsa
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay with us and giving us your precious comment. First of all, we apologize for the narrowness of our room. However, we are glad to hear that you were satisfied, as a whole, with the location and services of our hotel. We are looking forward to serving you again. Best regards,

Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

The hotel location is good however due to high occupancy rate the front desk servicing crew are friendly. House keeping also rigid e.g. between 10am-3pm the cleaner already march into your room and cleaning not professional because they simply put our pyjamas on TOP of the luggage and on the sofa, also never make up the room on one of...

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Helpful?
Thank Leong8532
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay with us. And we appreciate giving us your precious comment. We apologize for making your stay uncomfortable. We are trying to make sure that nothing like this occurs again by improving our staff's service. We are looking forward to serving you again. Best regards,

Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

This is our second stay at the Sunroute Plaza so there are no surprises. What I really like is that I can email the hotel and they will reply within 24 hours. This really helps in putting our minds at ease with any concerns that we might have. The staff can speak good English and are always very helpful and...

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Helpful?
Thank Data9
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for staying at our hotel and posting your valuable comment. First of all, we are very sorry but your room was not sufficiently cleaned. And we apologize for making you disappointed. We are trying to make sure that nothing like this occurs again by improving our staff's service. However we are glad to hear that you...

Singapore, Singapore
Reviewed 5 days ago NEW

I was lucky to able to stay 8 nights at Hotel Sunroute Plaza Shinjuku as it is one of more popular hotels in Shinjuku area and it is just 15 minutes walk to the Shinjuku Station. I arrived early in the morning and unfortunately there is no direct airport limousine service to the hotel. The nearest stop is the Shinjuku...

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Helpful?
Thank Will W
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay at Hotel Sunroute Plaza Shinjuku. First of all, we are sorry but we could not provide enough information about the earthquake for you, even though probably guests from overseas don't have much experience or knowledge about earthquakes. On the other hand, we are glad to hear you that you are satisfied with service...

Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

Stayed for 5 nights. Very good location and near to shinjuku south entrance and also express bus terminal where we could take bus to disneysea. Very convenient as well with the airport limousine. Only downside was that the room was tiny (I got an economy double) we hardly had space to put luggage and walk around. But i suppose thats...

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Helpful?
Thank thum01
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you for your stay and your valuable comment about the room size. We have larger rooms in our hotel, for example, Standard Queen Room and Standard Twin Room. Please use them for the next time. And we are pleased that you were satisfied with the location of our hotel. We are looking forward to serving you again. Best regards,

Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Great location as has a direct airport limousine service. It is also close to Takashimaya as well as the JR Line. Rooms were decent sized and clean. Didnt have my meals at the hotel but there were some cafes nearby in the morning and Yoshinoya was around the corner.

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Helpful?
Thank gregorsamsa83
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for staying at our hotel and posting your valuable comment. We are glad to hear that you are satisfied with the location and our room. We are looking forward to serving you next time. Best regards,

San Francisco, California
Reviewed 1 week ago NEWvia mobile

We stayed here recently for 6 nights as the anchor for our Tokyo trip. The King and Twin rooms are generously sized by Japanese standards. Cannot speak for the double rooms though. The best part about this hotel was the convenience and location. Airport Limousine Bus to and from both Narita and Haneda stop directly in front of the hotel...

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Helpful?
Thank TGSF709
プラザ新宿管理者, reception desk at Hotel Sunroute Plaza Shinjuku, responded to this review

Thank you very much for your stay at Hotel Sunroute Plaza Shinjuku. We deeply apologize for making you disappointed. We improve service of our staffs earnestly, and we train housekeeping thoroughly to make up rooms sufficiently. We are very sorry but we could not provide enough information about the earthquake for you, even though probably guests from overseas don't have...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Sunroute Plaza Shinjuku is a chic hotel located in the busy Shinjuku business district of Tokyo, Japan. Newly renovated in 2007 with sleek lines and modern accents, this Tokyo Shinjuku hotel's guestrooms are both contemporary and inviting for business and leisure travelers. Spacious and considerate, Hotel Sunroute offers guests competitive prices with special discounts and deals and the choice of a variety of guestrooms to meet each party's specifications. At the confluence of corporate skyscrapers and subway stations, this business hotel in Shinjuku is a magnet for business travelers. Travel around the Shinjuku and Tokyo area effortlessly via high-speed public transportation, which is just minutes away by foot. Shop one of the many department stores or travel outward to Mt. Fuji and the greater Tokyo area. Hotel Sunroute invites guests and visitors to lounge in the Villazza restaurant and trattoria for an expertly prepared meal from a menu featuring traditional Italian fare. Unwind at the end of the day in our Shinjuku hotel at Bar Ku Kon, in the plush lounges lit by a crackling fire, while sipping on a premium cocktail or whiskey with colleagues or friends. ... more   less 

Additional Information about Hotel Sunroute Plaza Shinjuku

Address: 2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shinjuku
Price Range: $172 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Sunroute Plaza Shinjuku 3.5*
Number of rooms: 624
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Agoda, Travelocity, Odigeo, Sunroute Co., Ltd. and Cheap Tickets so you can book your Hotel Sunroute Plaza Shinjuku reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo
Hotel Style:
#2 Best Value Hotel in Shibuya
#2 Family Hotel in Shibuya
#2 Business Hotel in Shibuya
#3 Romantic Hotel in Shibuya
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sunroute Plaza Shinjuku staff and other travellers.
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Questions? Get answers from Hotel Sunroute Plaza Shinjuku staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the office building for privacy.”
 of 5 bubbles TonyVaras, 4 Dec 2016 | Read review
“Do declare the number of persons (adult and child) in the room.”
 of 5 bubbles WillW770, 1 Dec 2016 | Read review
“Do not expect views from Hotel Sunroute Plaza as it is surrounded by tall buildings.”
 of 5 bubbles JohnnieisAlways, 29 Nov 2016 | Read review
“3 adults comfortable in this room”
 of 5 bubbles 765grantm, 28 Nov 2016 | Read review
“Go for space and a queen sized bed”
 of 5 bubbles cookingmelbourne, 23 Nov 2016 | Read review
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