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The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo
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1,294 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Singapore, Singapore
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed yesterday NEW via mobile

this hotel is located at the 9 floor from the top of midtown tower. the view is excellent. the room space is larger than the hong kong one that I've stayed. The swimming pool also bigger than the Hong Kong one. one of the best hotel in tokyo japan

Helpful?
Thank yusuf_andry
New York City, New York
Level Contributor
231 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed yesterday NEW via mobile

We celebrated our sons 40th birthday in Tokyo and had a booking of three rooms at the 49th floor! First day we had a snowstorm, but staying in the Hotel was very comfortable! Next day we saw the Fuji! The service from the staff is outstanding! The Club Service was fantastic! We had such a help to settle some bookings... More 

Helpful?
Thank Susangermany
Washington DC, District of Columbia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 days ago NEW

I recently stayed at the Ritz for 6 nights on business.PROS: -- The room was beautiful and well equipped with toiletries, tea, bottled water, etc. And the view of Mt. Fuji (on a clear day) was spectacular. -- The Roppongi location was very convenient and there is a subway stop in the next building which is very convenient. -- Sushi... More 

Helpful?
Thank MissEinDC
JohnRolfs, 支配人 at The Ritz-Carlton, Tokyo, responded to this review

Dear MissEinDC Thank You for staying with us and taking the time to share your experience. We appreciate your warm comments regarding your stay. On the other hand, we would like to express our apologies for the concierge misunderstanding your needs. (probably misunderstood for the Tsukiji Fish Market, famous for early morning tuna auction) We highly appreciate your valuable comment,... More 

New York City, New York
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 week ago

After a rough start, everything got into place and it got better and better. Communication is a must :-) The service is perfect, the food is very good. Although there are not enough options for vegeterians, the service provided by the staff is so good it compensate for that lack. Being a non meat eater, I am very picky when... More 

Helpful?
Thank Myriam C
JohnRolfs, 支配人 at The Ritz-Carlton, Tokyo, responded to this review

Dear Myriam C Thank you for staying at The Ritz-Carlton, Tokyo and taking your time to write your experience with us. We are pleased to know that you enjoyed your room and the view at the lounge. I was delighted to read that our staff service were able to compensate the limited choice of vegetarian menu but we will work... More 

Culver City, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This was the first stop on our first visit to Japan. Checking in on the Club Floor after a twelve hour transpacific flight on JAL (an exceptional airline, but that's another story) was efficient and welcoming. The Hotel's aesthetic, while contemporary and incorporating all the modern conveniences, is also very much of its locale. Artwork, water features and floral displays... More 

Helpful?
Thank Her_Other_Half
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Her_Other_Half Greetings from The Ritz-Carlton, Tokyo ! It means so much to us knowing you enjoyed your stay. Thank You for taking the time to recognize the warm and friendly service you received from our Ladies and Gentlemen. I would like to share this to all the members of the team. We look forward to welcome you back and... More 

Stockholm, Sweden
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago

From the time we walked in to the time we checked out, the custom service is top-notched. The room is beautiful and very spacious with a huge bathroom with two separate sinks. The city view is beautiful at night. We were welcomed with some goodies (chocolates) in the room. It's everything we expected from a 5 star hotel. Service: The... More 

Helpful?
Thank resakille
JohnRolfs, 支配人 at The Ritz-Carlton, Tokyo, responded to this review

Dear resakille There is nothing more like a warm and positive comment to motivate us, I want to thank you for taking your time to write us a kind and complimentary review. I was delighted to read that we were able to help your visit to Karuizawa and you enjoyed the restaurants of Roppongi area. We look forward to welcoming... More 

Bonita Springs, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Ritz Carlton perfectly located. Views from our beautiful corner room with SuperMoon, Tokyo Tower, Tokyo Bay amazing!! Staff are wonderful, gracious, attentive, & extremely helpful and friendly! Easy to get around to any of any of the districts. We just walked or or used a driver (Tokyo Sakura) find her on trip advisor...awesome! Hugh Restaurant selections & shopping attached to... More 

Helpful?
Thank Bulldog115
JohnRolfs, 支配人 at The Ritz-Carlton, Tokyo, responded to this review

Dear Bulldog115 It is a great deal of encouragement for us knowing we have exceeded your expectations during you recent stay with us. Thank you for taking the time to write your experience, giving me this wonderful opportunity to thank our Ladies and Gentlemen for having delighted you. On the other hand, we would like to express our apologies for... More 

Naples, Florida
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

The view from our room on the 49th fl was spectacular. The service impeccable. In a great location near many shops and restaurants. First time at a Ritz property. Glad it was this one in Tokyo. Wondering how the others compare.....

Helpful?
Thank SKC239
JohnRolfs, 支配人 at The Ritz-Carlton, Tokyo, responded to this review

Dear SKC239 Thank You for taking your time to write us a kind and complimentary review. We are pleased to read that you enjoyed the view from your room. We are honored to be your choice of hotel in Tokyo ! We look forward to welcome you back and serve to create memories for a lifetime, please do not hesitate... More 

Gilbert, Arizona
Level Contributor
130 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 weeks ago

I stayed here on business for five days. The location is top notch. The hotel was also top notch and the staff was very professional and courteous. My room had a view of Tokyo Tower that was amazing. There are a lot of eateries around the hotel as well as a mall attached to the hotel. The lobby was very... More 

Helpful?
Thank 2741Bodensee
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear 2741Bodensee Thank You for staying with us and the taking the time to share your experience. We appreciate your warm comments regarding our staff and service. On the other hand, we would like to express our apologies for the smoking at the lobby, please let us recommend you the Club Lounge which is a non-smoking area. However, we appreciate... More 

Chambord, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Getting in that beautiful, crowded but organized city, where everyone is so polite, the experience must begin at the Ritz-Carlton, Club Level. The view at the 53rd floor is breathtaking, you'd be welcomed by an extraordinary team. Each moment is a Japanese experience that you'll remember forever "au pays du Soleil Levant"

Helpful?
Thank Riouxmartin
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Riouxmartin Greetings from The Ritz-Carlton, Tokyo ! Your comment brought smiles to the faces of our Ladies and Gentlemen at the Club Level, who will continue to work hard to make each stay enjoyable. We hope you will return to The Ritz-Carlton, Tokyo if your travels bring you back to the land of the rising sun. Sincerely, John Rolfs... More 

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Staying in Akasaka / Roppongi

Neighbourhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 

Additional Information about The Ritz-Carlton, Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Price Range: $666 - $1,697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan
Hotel Style:
#2 Luxury Hotel in Minato
#2 Spa Hotel in Minato
#2 Business Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Tokyo staff and other travellers.
26 questions
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Questions? Get answers from The Ritz-Carlton, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a Mt Fuji view”
 of 5 bubbles MissEinDC, 28 Nov 2016 | Read review
“Buy the Pasmo or Suica (stored value) card at the machine as you can use it on all the different line including JR. Pocket wifi.”
  • The toilet control.
  • The famous Japanese toilet.
 of 5 bubbles resakille, 16 Nov 2016 | Read review
“All rooms have excellent views and most have a comparable layout. Views are excellent regardless of direction.”
 of 5 bubbles windance, 11 Nov 2016 | Read review
“If you are not so good in directions, I will suggest to choose a room near the elevators.”
 of 5 bubbles DennisCLCheng, 5 Nov 2016 | Read review
“Club rooms have a lounge and include breakfast and afternoon tea”
 of 5 bubbles JeremyG969, 1 Nov 2016 | Read review
5 of 5
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