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Sheraton Miyako Hotel Tokyo

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Traveller (1114)
Room & Suite (575)
Dining (177)
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Overview
  • Excellent28%
  • Very good52%
  • Average15%
  • Poor3%
  • Terrible2%
Travellers talk about
“meguro station”(140 reviews)
“shuttle bus”(94 reviews)
“spg platinum”(17 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,778)
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139
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All reviewsmeguro stationshuttle busspg platinumbamboo loungecafe californiashuttle servicejapanese gardenhealth clubclub loungethe hotel offerschinese restaurantquiet locationnarita airportupgraded roomlobby barbusiness travelerconcierge desk
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11 - 15 of 898 reviews
Reviewed 14 May 2018 via mobile

Hotel is a bit old and slightly out of the city. They offer a shuttle to the nearest train stations but during day only. Room service menu is extremely basic and the services for platinum status are non existent. Staff is very helpful and try...More

1  Thank gaurav s
Response from Tokyo_Santa, フロント オフィス マネージャー at Sheraton Miyako Hotel TokyoResponded 15 May 2018

Dear Guest. Thank you for staying Sheraton Miyako Hotel Tokyo and appreciate your comments. We will try to sufficient training for our staff and growth their hospitality. Sincerely, Sheraton Miyako Hotel Tokyo

Reviewed 11 May 2018

This was my first trip to Japan and the hotel was truly excellent - and a relative bargain. We had meetings all over downtown, but getting around is pretty easy, it turns out. Train signage is all English until you get out of Tokyo proper,...More

Thank Dallas-SM
Response from Tokyo_Santa, マネージャー at Sheraton Miyako Hotel TokyoResponded 12 May 2018

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain...More

Reviewed 29 April 2018

Even though this hotel is a bit outdated the room is ok and so are all other things as well. But everything required is there so for the day to day comfort there is not much to complain. The lounge is also ok and offered...More

Thank Wolfgang_FFM
Response from Tokyo_Santa, フロント オフィス マネージャー at Sheraton Miyako Hotel TokyoResponded 1 May 2018

Dear Mr. Wolfgang, Thank you for your stay with us and your feedback to us. We are sorry that we were unable to meet your expectations during your stay. Also ,we acknowledge that we should maintain stable wifi environment for our guests. Indeed our hotel...More

Reviewed 29 April 2018 via mobile

I have mixed feeling about this hotel. An old hotel that needs an upgrade. Stayed there many times and found the service is inconsistent and you barely being recognize and get room upgrades as Platinum members. Rooms are small but the lounge is great. Location...More

Thank Jakey L
Response from Tokyo_Santa, マネージャー at Sheraton Miyako Hotel TokyoResponded 29 April 2018

Thank you for your recent stay and your feedback to us. We recognized that our hotel is old, but we are determined that we should do better to increase guest satisfaction in this situation. We appreciate that you commended our club lounge. We hope you...More

Reviewed 16 April 2018

I am on a second day of a 15 days stay and regrettably have already come across a few disappoitments. I wrote to the hotel a month ago asking for a garden view room which is one of the good things about this hotel despite...More

2  Thank Fabrizio L
Response from Tokyo_Santa, Manager at Sheraton Miyako Hotel TokyoResponded 17 April 2018

Dear Sir, Thank you for your stay with us and your loyalty to us. . In response to your comment, we have to apologize to you for our inadequate services your experienced. since huge difference between you expected and we offered for you. First ,...More

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Most Booked Properties in Minato
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 173 - USD 362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#26 Business Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 173 - USD 362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#26 Business Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1114)
Room & Suite (575)
Dining (177)
Pool & Beach (29)
Amenities (63)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Nearby
Shinagawa / Gotanda
In Shinagawa, an office district shares space with
luxury residential buildings and the scene is
constantly changing with rapid development. Ikedayama
park and Togoshi park are great places to see
beautiful traditional Japanese gardens with ponds, as
well as enjoy the changing seasons. Shinagawa was a
post and a port town during the Edo era and the lavish
old Shinto shrines and Buddhist temples at Shinagawa
...More
Questions & Answers
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Mdm J
20 May 2018|
AnswerShow all 3 answers
Response from Olga M | Reviewed this property |
Yes there is a special section with Halal Certified food
1
Vote
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Annienon
15 September 2017|
AnswerShow all 4 answers
Response from AJE62 | Reviewed this property |
I paid on checkout having pre-booked using the japanican portal. That site usually let's you pay on checkout in yen, which is usually cheaper than pre-paying in £ or $ through other hotel booking sites. You have to give... More
1
Vote
Jenny V
9 September 2017|
AnswerShow all 2 answers
Response from stevensE8641XY | Reviewed this property |
You can check in anytime day or night. In the morning, there may not be rooms available while the housekeeping staff completes their cleaning of the rooms. The hotel front desk is staffed 24 hours a day. Have fun--the hotel... More
0
Votes
Room Tips
"upper floors have renovated rooms"
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"Newer rooms!"
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"Ask for renovated room"
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"Definitely pau=y for a Club Level room otherwise food and drink is a little on the expensive side"
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