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Mandarin Oriental, Tokyo

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Mandarin Oriental, Tokyo
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1,797 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Vancouver, Canada
Reviewed 23 February 2015

The Mandarin Oriental Hotel in Tokyo is fabulous--the best place to stay, luxurious, beautiful, spacious and the food is excellent! The rooms are gorgeous and comfortable, and the attention to every detail by the staff it truly outstanding. I will be back!! The views of Tokyo's skylines are extraordinary from every direction.

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2Thank lucial902
Boston, Massachusetts
Reviewed 22 February 2015

Stayed here for eleven days over Christmas. Found the service in general to be unfriendly, I have generalized social anxiety disorder and am admittedly an awkward fellow, so this likely has something to do with it but still unacceptable. I did like breakfast in the mornings at K'Shiki, good food and pleasant service, and the concierge was pretty helpful. I...

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3Thank ThompsonH
MOTYO, Manager at Mandarin Oriental, Tokyo, responded to this review

Dear ThompsonH Thank you for staying at Mandarin Oriental, Tokyo and for taking the time to share your feedback with us. Your generosity and thoughtful comments allow us to monitor and improve our service standards. I have shared your feedback with the concerned department heads for their review. We assure you that we will continue to strive to provide better...

Vancouver, Canada
Reviewed 22 February 2015

We were blessed to be staying here, the public spaces are tremendous and we enjoyed Noma Tokyo during their recent residency. The views from the 37-38th floors are fabulous and we got to see Mt. Fuji (a rarity in from Tokyo 60km away). Staff are friendly and professional, the lobby restrooms are also spectacular views (if Northwards). You won't be...

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Thank LHOVancouver
Shanghai, China
Reviewed 21 February 2015

A staff that anticipates our every needs, one of the best jazz bars in the world, and fantastic food. Every element of this hotel is carefully thought out to the extent you just never want to leave it!

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1Thank Paul E
London, United Kingdom
Reviewed 21 February 2015

The staff at the Mandarin Oriental all help to make your stay as effortless as possible. The Concierge desk was very helpful in suggesting and booking excellent restaurants and they printed off the directions/details without being asked so you could give them tot eh taxi drivers. My room was lovely - lots of space with everything I needed. Unfortunately I...

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1Thank AJMglobaltraveller
Hong Kong, China
Reviewed 20 February 2015

Returned here after a number of years. Hotel was still wonderful, and our room seemed bigger than I remembered, and faced Mount Fuji. Both the twin beds were large and comfortable. Wifi was free, and the desk was large enough to fit a lot of stuff on, and there were two swivel chairs so that two people could work at...

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Thank Peech
Boston, Massachusetts
Reviewed 20 February 2015 via mobile

Location might not be the greatest but still fairly close to all the action but the SERVICE was simply SUPERB! The rooms was beautiful and spotless with good views of Tokyo. Restaurant was good as well. Concierge and receptionist speaks fluent english and was really helpful and made my first visit to Japan (back in 2009) a memorable one! Can't...

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Thank axriyadi
Reviewed 20 February 2015

spectacular hotel ....fabulous rooms and views to die for over the city with Mt Fuji in the distance on a clear day. But what truly sets it apart is the service....not one single element wrong ....from reception, housekeeping, roomservice. Nothing was haphazard or not thought through. It truly is a standard for the rest of the hotels to aspire to.

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2Thank soha0208
Hong Kong
Reviewed 19 February 2015

This time we stayed for 5 nights at the Mandarin Oriental. Having been at the hotel for dozens of time before, we can only congratulate as the quality of accommodation, service and food was better than ever.

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2Thank WenZhuo
New York City, New York
Reviewed 16 February 2015

The Mandarin Oriental Tokyo is the perfect balance of calm and city. The lobby is breathtaking and the rooms are sophisticated, comfortable and boast incredible views of Tokyo from high above. The service is exceptional. They really go above and beyond to meet the guests needs. We will absolutely stay here on any future trips to Tokyo.

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2Thank saul1220

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Tapas Molecular Bar
Tapas Molecular Bar
Cuisines: Japanese, Asian
Sushi Sora
Sushi Sora
Cuisines: Japanese, Sushi, Asian
Mandarin Bar
Mandarin Bar
Cuisines: Bar, Chinese
Pizza Bar on 38th
Pizza Bar on 38th
Cuisines: Italian, Pizza
Ventaglio
Ventaglio
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 

Additional Information about Mandarin Oriental, Tokyo

Address: 2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Price Range: $754 - $1,649 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chuo
#1 Romantic Hotel in Chuo
#1 Luxury Hotel in Chuo
#1 Family Hotel in Chuo
#1 Spa Hotel in Chuo
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Tokyo staff and other travellers.
17 questions
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Questions? Get answers from Mandarin Oriental, Tokyo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better”
OTT12, 21 Apr 2017 | Read review
“The hotel rooms all begin on upper floors...hotel lobby is on the 38th floor so views of Tokyo are spectacular”
max89sam54, 8 Apr 2017 | Read review
“asks for a room with expresso machine and have a view to Tokyo TV Tower”
263rachelt, 29 Mar 2017 | Read review
“View of Mount Fuji”
fleetoffoot, 27 Mar 2017 | Read review
“All the rooms are excellent quality with great views.”
834cathrynh, 21 Mar 2017 | Read review
5 of 5