Hotel New Otani Tokyo The Main
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Hotel New Otani Tokyo The Main

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AU$636
Fully refundable before Sat, 8 June
AU$442
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#23 of 94 hotels in Chiyoda
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.8 of 5 bubbles
Value

Finding an ideal luxury hotel in Chiyoda does not have to be difficult. Welcome to Hotel New Otani Tokyo The Main, a nice option for travellers like you.

While staying at Hotel New Otani Tokyo The Main, visitors can check out The East Gardens of the Imperial Palace (Edo Castle Ruin) (1.5 mi) and Mitsubishi Ichigokan Museum (1.7 mi), some of Chiyoda's top attractions.

Rooms at New Otani Hotel Tokyo provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at New Otani Hotel Tokyo guests have access to room service and a concierge. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at New Otani Tokyo.

Travellers looking to enjoy some bento can head to Ekibenya Matsuri, Marunouchi Daikoku, or Hotto Motto Kudankita 4-Chome. Otherwise, you may want to check out a Spanish restaurant such as Meson Cervantes, Madurez, or Antibes.

Chiyoda is also known for some great monuments and statues, including Kusunoki Masashige Statue, Omura Masajiro Statute, and Rentaro Taki Residence Mark Monument, which are not too far from New Otani Tokyo.

Hotel New Otani Tokyo The Main looks forward to welcoming you on your visit to Chiyoda.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Babysitting
Electric vehicle charging station
Paid private parking on-site
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Rooftop bar
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
On-demand films
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Chinese, Japanese

Location

4-1 Kioicho, Chiyoda 102-8578 Tokyo Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Haneda Airport
15.4 km
See all flights
Narita Airport
59.8 km
See all flights
2,049Reviews41Q+A100Room tips

Reviews
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Detailed Reviews
d0rrie13 wrote a review Jan 2020
Cambridge, Massachusetts68 contributions46 helpful votes
5.0 of 5 bubbles
This was my second stay at the Hotel New Otani in Tokyo. Last time we stayed in the tower; this time in the main building. The hotel is a large complex with three sections (buildings), a beautiful Japanese garden, and many western style luxury goods shops in several layers of shopping arcades.

Our room had a traditional wooden tub and a place to wash next to it before climbing in for a soak.

The tower building has a rotating restaurant with views of all of Tokyo. On a clear day you can see Mt. Fuji.

Most of the people coming and going are business people, in suits and ties or heels, with smart briefcases. We were decidedly not that. But we enjoyed our stay immensely and find the location very convenient to the subway and to points of interest.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
choang wrote a review Mar 2023
San Francisco53 contributions36 helpful votes
5.0 of 5 bubbles
We (an extended family of 8 adults) came to Tokyo for the marathon. My sister-in-law booked us into the New Otani and we arranged for rooms on the Executive House Zen level. For that booking, you get rooms on the 12th floor but even better, access from early morning until evening to the 11th floor area, with complimentary beverages and really generous breakfast, lunch and snack spreads. We loved our rooms, which were spacious and very clean and comfortable. The hotel could not have been more accommodating and helpful when we had to make reservations (in Japan, most restaurant reservations have to be made by phone, and none of us speak Japanese). The hotel's location allowed us to explore different neighborhoods and we were able to get in a good run in the morning around the Imperial Palace. Definitely will be back!!
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Date of stay: March 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BudgetJunkie wrote a review May 2023
Lake Forest, California29 contributions59 helpful votes
5.0 of 5 bubbles
This was our second trip to Japan within the past 5 years. Previously, we stayed at a budget hotel which was cramped and small compared to American hotels. For this reason, we decided to splurge and I'm so glad we did. Splurge on the deluxe room if you value space and comfort. It not only made a huge difference, but it made our stay even better. The deluxe room comes with a walk- in closet, huge bathroom, and the room itself was big enough for a King bed and sitting area with a couch and chair. The staff provided excellent customer service at all times. The hotel is not that close to a train station so be wary of that, especially if you have heavy luggage. Also, this hotel is huge and navigating it takes time before you know where to go and how to get to the area's local restaurants and train stations. The hotel grounds have a beautiful Japanese garden with waterfall which rivals some parks. The only criticism I have about our stay is dining. As do all hotels, this one charges a huge price to dine on-site. You have access to local restaurants that are within walking distance for half the price. If you want to save money do a little research online and dine off-site. There are plenty of options around the area.
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Date of stay: April 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Splurge on a deluxe room and see if you can get a room with a view of the garden.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
t. c wrote a review Jan 2020
1 contribution
1.0 of 5 bubbles
My husband and I stayed in this hotel for Christmas in 2019. I found that I lost my “Louis Vuitton” bag strap in the room after 5 hours of checking out. I am 100% sure that the bag strap was left at the sofa, because we checked out early in the morning and didn't go to any place else. In that checkout morning, the strap was first attached to my bag and then I released it and put it on the sofa, just to take off my coat easily. However, some other issues came up later and disturbed me and then I forgot to attach it back. It is a bright pink, quite wide, cross body leather bag strap, in other words, it's something not tiny but instead could easily get attention. And it is a gift from my husband for our anniversary. We then called the hotel immediately, however, they said the housekeeper didn't report anything and they would call us back if they find it later. We were positive but we never heard anything from the hotel, so we had to come to terms with the fact that nobody actually did anything. It's so hard to believe that the housekeeper didn't see it (such a long, wide, bright pink, cross body “Louis Vuitton” strap), and we are really disappointed. We will never come back and won't recommend the hotel to our friends.
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Date of stay: December 2019
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelNewOtaniTokyo, マネージャー at Hotel New Otani Tokyo The Main
Responded 12 Jan 2020
Thank you for staying with us at Hotel New Otani. In regards to the Louis Vuitton's bag strap which you required to us, we sincerely understand that is a very precious item to you. We are so sorry that we could not find it and could not be of you help. We hope that this case will not make your memory at this hotel miserable and hope we can give you a service to you again. Manager On Duty
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parminder wrote a review Feb 2020
19 contributions19 helpful votes
1.0 of 5 bubbles
I feel bad to write any bad review in Tokyo as we only came to eat on our way to india and had great service experience all the way from airport bus to checking in at hotel new Otani. We ate at L’effervescence and Narisawa and both great places. I worked out at New Otani fitness center by paying and was treated well
The only bad experience I had was during breakfast where I was embarrassed by [--] who continued to remind me that I needed to pay for breakfast from the minute I walked in. He embarrassed me and interrupted me during my meal that I erred to pay before I left. I finally asked him if he was suspicious that I would walk out without paying and asked him to bring the bill so I could pay before I finished my meal so he stopped embarrassing me. I have never had such experience in my entire life
To make matters worse, his breath stinks. He should not be in a customer service business. He is completely not suitable for his job
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff B wrote a review Jan 2020
Brentwood, United Kingdom710 contributions291 helpful votes
4.0 of 5 bubbles
We had a really lovely room. The hotel was close to lots of restaurants most of which you could reach whilst staying undercover. We also walked to a beach on the Bay from which you could see Tokyo. We also walked to a very good Japanese garden not too far away. Had dinner out but the breakfast was very good. There was lots of choice and the food was tasty.
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Date of stay: October 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J C wrote a review Mar 2023
51 contributions15 helpful votes
4.0 of 5 bubbles
I was searching for a place to stay in Tokyo after stop travelling for years during this pandemic. A video showed a good brunch buffet at The Sky (Main Bldg at 17/F) that got my attention, so I started to learn a bit more about this big hotel in Akasaka area. The more I read, I found it a very interesting and beautiful hotel that I must go this time, especially in Spring to see the hotel garden. A right chance as always thru my sixth sense.

I only spent two days there and found it too short now. I arrived quite late and got a room not facing to the garden view which should be the best view, so do try to see if the room is available when you make your booking. It was a birthday celebration trip and the room size was spacious and good enough for 3 of us. Love the room setup with bathroom/dressing room separated from the toilet, so 3 of us didn’t have to wait for our turns to use those two facilities. The room was clean with comfortable beds and sofa.

We got chance to visit the garden where opens starting from 6am, such a beautiful oasis that I have never seen and found in any of the Tokyo hotels, just from my experience thou. I have been travelling to this city for more than 2 decades and I am still able to visit many new places and lucky to find this hotel this time. I got here a bit before the Sakura blooming period but due to the climate change globally, the blooming period had started a few days early than the original schedule. I was able to see 4 sakura trees which all different types that I can see from the colours and shapes, so beautiful.

My family and I enjoyed our short stay and we will sure be coming back again, especially in Spring/Autumn, must be a good season to see and appreciate the garden. One thing that you have to bear in mind is the hotel is really big and it does involve quite a long walking between the JR train station (10 to 15 mins) and the subway stations (5 to 10 mins). But guess you can’t complain about it, lol! The buffet at The Sky was superb, the staff and the food were top-notch. I booked my table via email and the staff had done a follow up for me promptly, so everything to my bookings from accommodation and table reservation went smoothly. One negative part is trying to take the Limousine bus from hotel to Narita airport but no service from this hotel during my stay period in the beginning of March. So we have to go other places to hop on the bus. Hope the bus service will resume normal for my next stay.

Thank you for the good hospitality that we enjoyed at the hotel including the F&B service at The Sky, will try the other F&B outlets. The themed Strawberry afternoon tea at the Garden Lounge was so attractive, must try next time!
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Date of stay: March 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Check the transportation before booking and it requires quite a bit of walking around this big...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LikeToTravel wrote a review Dec 2023
London, United Kingdom174 contributions190 helpful votes
5.0 of 5 bubbles
This is a classy hotel with exceptional service and attention to every detail. I have stayed at the New Otani, The Main, in Tokyo many times and hope I get back there again sometime soon. The rooms are not massive, but they are pristine, comfortable and well presented and the amenities are very solid. The welcome at reception and the assistance of staff throughout the hotel are much appreciated. Room service is prompt and polite, the staff at the bell captain's desk are incredibly efficient. I have stayed in the Zen House, The Main and in the Edo-style rooms and rate all of them highly. If you book well in advance, you can secure a good nightly rate, much better than lesser hotels nearby. I recommend you book a package that includes breakfast. It's a fabulous spread and you have a choice of restaurant possibilities. The manager, Goto-san, is a fine example of outstanding hosting. Thank you, Goto-san, for another fabulous stay. A hotel and its staff should make you feel secure, comfortable and put you in a frame of mind that inspires adventure, which is what happens here. Room tip: try to get a room that overlooks the gardens and from which you can see Mt Fuji on a clear day.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Try to get a room overlooking the gardens and from which you can see Mt Fuji on a clear day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laith Al Mansour wrote a review Mar 2024
Amman, Jordan36 contributions3 helpful votes
2.0 of 5 bubbles
I sadly booked this hotel for a couple of nights last November during my visit to Tokyo.
The first thing you will find out that the front desk in one building and your room in another!! I had to walk 5 minutes with my heavy luggage to reach the front desk! Check in was okay until the lady handed me a heavy metal door room from the 70th that was very alarming! I arrived my expensive executive room and what a disappointment!! Room is outdated and not good for anyone to stay! Bed in awful condition and AC broken! Ancient tv with empty mini bar. I didn’t even say anything because I didn’t want to take the very long walk to the reception again!
Room view was nice but that was about it. I had dinner at their fancy restaurant that closes too early and it was okay but service was too slow and i tried to go have a drink at the bar but the crowd was 90 yo+!
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: Avoid walking out its a long walk even to fond a taxi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGoBlueBoy wrote a review Feb 2023
Brunswick, Ohio504 contributions155 helpful votes
2.0 of 5 bubbles
To start things off, on arrival, the bathroom was dirty. Not cleaned. A pile of wet nasty cleaning rags were in the shower bath. Toilet dirty. Tried calling the front desk, but the main room phone did not work, just the bathroom phone. A man who claimed to be a manager arrived. He walked in, looked at the bathroom, picked up the wet rags, and departed without doing anything else or indicating that a maid would come to clean. So im stuck with a nasty possibly-Covid bathroom.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Ckoose a different hotel that cares about guests.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dianasimeroth wrote a tip Apr 2024
20 contributions3 helpful votes
2.0 of 5 bubbles
"Get ready for a Japanese version of a Las Vegas strip hotel. Don't expect much service. Only stay here for the outdoor garden. "
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FarAway488983 wrote a tip Mar 2024
48 contributions1 helpful vote
4.0 of 5 bubbles
"Take time to explore the gardens.. they are exceptional. A special treat are the dining options (though $$$) within them."
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Shopga wrote a tip Mar 2024
26 contributions1 helpful vote
5.0 of 5 bubbles
"They provide clean pijamas for you to use so you don’t have to pack pijamas, the restaurants are very nice"
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muellernicola wrote a tip Mar 2024
Wallisellen, Switzerland11 contributions24 helpful votes
3.0 of 5 bubbles
"Shin-Edo room! Splurge on it, the other rooms are extremely dated."
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Laith Al Mansour wrote a tip Mar 2024
Amman, Jordan36 contributions3 helpful votes
2.0 of 5 bubbles
"Avoid walking out its a long walk even to fond a taxi"
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Not the right property for you?
There are more places to choose from in the Chiyoda area.
PRICE RANGE
AU$350 - AU$585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani tokyo garden hotel, new otani hotel tokyo
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaAkasaka / Roppongi / Akasaka / Roppongi / Azabu / Nagatacho
NUMBER OF ROOMS
643
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NEW OTANI TOKYO THE MAIN: 2024 Prices & Reviews (Japan) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel New Otani Tokyo The Main
Which popular attractions are close to Hotel New Otani Tokyo The Main?
Nearby attractions include Hotel New Otani Japanese Garden (0.1 km), Tokyo Garden Terrace Kioicho (0.4 km), and Kioi Hall (0.2 km).
What are some of the property amenities at Hotel New Otani Tokyo The Main?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel New Otani Tokyo The Main?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Tokyo The Main?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Tokyo The Main?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Tokyo The Main?
Conveniently located restaurants include Tour d'Argent Tokyo, VIEW & DINING THE SKY, and All-Day Dining Oasis Garden.
Are there opportunities to exercise at Hotel New Otani Tokyo The Main?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel New Otani Tokyo The Main have airport transportation?
Yes, Hotel New Otani Tokyo The Main offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel New Otani Tokyo The Main?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Tokyo The Main offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Tokyo The Main?
The staff speaks multiple languages, including English, Chinese, and Japanese.
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