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Shangri-La Hotel, Tokyo

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Traveller (1212)
Room & Suite (453)
Dining (123)
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(69 reviews)
“escort service”(11 reviews)
“train station”(72 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Offers from Shangri-La Hotel, Tokyo
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,595)
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798
91
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4
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798
91
15
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1
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All reviewshorizon clubescort servicetrain stationlobby loungenarita expresscorner roommeet and greetdaimaru department storejapanese restaurantnespresso machineoffice buildingbeautiful roomlittle thingsrain showerbeautiful hotelcity viewrooms are spacious
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241 - 245 of 909 reviews
Reviewed 21 August 2016 via mobile

I visited only for two days but wished it were longer. Location is very central near Tokyo Station, close to Ginza. This hotel is superb, almost everything you would expect at this price range except a large outdoor garden, which is hard to do in...More

1  Thank Chris L
Response from Marcus B, General Manager at Shangri-La Hotel, TokyoResponded 22 August 2016

Dear C L Thank you very much for your review. We appreciate that you had a most enjoyable stay and thank you for pointing out some of the facilities that make our hotel unique in Tokyo. We would be looking forward to welcoming you back...More

Reviewed 21 August 2016

From the moment we arrived we were warmly greeted and welcomed. Staff is well trained and very attentive. Our room was wonderful with a fantastic view. Turn down service is excellent and includes his/her pajamas. The Shangri-La was an outstanding experience and we will be...More

1  Thank Snowwhitemommy
Response from Marcus B, General Manager at Shangri-La Hotel, TokyoResponded 22 August 2016

Dear Snowwhitemommy Thank you very much for your review and we are pleased that you had a wonderful experience with us. We hope to be able to welcome you back in the not too distant future. Best regards Marcus Bauder General Manager

Reviewed 18 August 2016

From the warmest welcome till the departure with the escort to the Tokyo station, we had the most wonderful and relaxing time in Shangri La! The hotel sets the standards very high and achieves perfect results every time. I truly believe Shangri La in Tokyo...More

Review collected in partnership with shangri-la.com
1  Thank Yulia10
Response from Marcus B, General Manager at Shangri-La Hotel, TokyoResponded 22 August 2016

Dear Yulia10 Thank you so much for your great review. We are especially happy that you value our breakfast as our chef puts so much effort into the selection of products and preparation. Thank you also for recognizing my lovely colleagues. We are looking forward...More

Reviewed 15 August 2016 via mobile

Sat in the bar for a few drinks and desert after a good meal at Nadaman restaurant. Staff were accommodating and polite, drinks were simply brilliant! We ordered some of the special mixology cocktails and were extremely surprised! Deserts were great! Good selection and immaculately...More

Thank Serena B
Response from Marcus B, General Manager at Shangri-La Hotel, TokyoResponded 22 August 2016

Dear Serena B Thanks for your review and we are delighted that you enjoyed your dinner at Nadaman and drinks at the bar afterwards. We hope to see you again soon! Best regards Marcus Bauder General Manager

Reviewed 14 August 2016

Thank you for having an amazing team at the Shangri-la Tokyo. I have just left your wonderful hotel and wished to pass along some special moments I had experienced during my stay. Where to begin, there are so many wonderful moments to share regarding my...More

3  Thank Johnny R
Response from Nicholas L, Resident Manager at Shangri-La Hotel, TokyoResponded 15 August 2016

Dear Johnny R, Great having you back with us at again and thank you for another excellent rating of the hotel! Thrilled to learn that so many of our colleagues had made your experience with us so memorable and personal. We look forward to welcoming...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 529 - USD 1,286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 529 - USD 1,286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1212)
Room & Suite (453)
Dining (123)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
ongo51720
17 April 2018|
AnswerShow all 3 answers
Response from OneGoodKnee | Reviewed this property |
I don't believe it is limited to one... you just order what you want....but with so many yummy delicious selections in the buffet section you might be too full for all the menu items too. Don't worry this restaurant really... More
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
9 July 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Room Tips
"Book a club level room"
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"get a horizon club room"
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"Get a city view for a sunrise!! Splurge on a Horizon Club room!!"
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"The higher the better! Our corner suite had the MOST amazing views"
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