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Shangri-La Hotel, Tokyo

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Traveller (1233)
Room & Suite (461)
Dining (123)
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Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(69 reviews)
“escort service”(11 reviews)
“train station”(72 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,606)
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917 results
Traveller rating
803
93
15
5
1
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Time of year
LanguageEnglish
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803
93
15
5
1
Show reviews that mention
All reviewshorizon clubescort servicetrain stationlobby loungenarita expresscorner roommeet and greetdaimaru department storejapanese restaurantnespresso machineoffice buildingbeautiful roomlittle thingsrain showerbeautiful hotelcity viewrooms are spacious
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1 - 5 of 917 reviews
Reviewed 3 days ago via mobile

Had stay here for many times, however, this time after never stay here for almost 2 years my fate bring me back here to meet to super dirty toilet bowl which leave evidence of previous guest heavy activities in this toilet. Furniture used to be...More

Thank Bancha_chromehearts
Reviewed 1 week ago

The hotel is very close to train station and bus stop from the airport. So it's very convenient and they offer meet and great service from the train platform and airport bus stop to the hotel for every guest,but you need to call and confirm...More

Thank iklalanla
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 days ago

Dear iklalanla, Thank you very much for your review. We are delighted to learn that you had a most enjoyable stay and it would be our pleasure to welcome you back for another stay in the near future. Sincerely, Marcus Bauder General Manager

Reviewed 1 week ago via mobile

Having spent a few days and nights at the Shangri-La Hotel we were blown away by the sheer opulence of the Furniture & Wall coverings. The soft furnishings were aesthetically pleasing to the eye and quite calming. We arrived very early (10.39) from Osaka, expecting...More

Thank Yoshipup
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 days ago

Dear Yoshipup, Thanks a lot for your fabulous review and especially for highlight the unique benefits of our Horizon Club. Sueyon-san and the team are also thrilled to learn that you had a great experience. We all hope to be able to welcome you back...More

Reviewed 1 week ago

We booked a standard double room for 5 nights in April 2018 for leisure and it is clear that this is mostly a business adress. Nevertheless, we were taken in by the beautiful decor and atmosphere of the hotel. The bathroom and especially the shower...More

Thank Jean-Paul D
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 days ago

Dear Jean-Paul D Thank you for your review and we appreciate your comments. We hope to be able to welcome you back in the near future and perhaps you will be able to take more advantage of our services then to show you that we...More

Reviewed 1 week ago via mobile

We stayed for three nights in Shangri-La in Chiyoda and it was a superb experience. The hotel defines luxury city hotel in my view. There is a certain coolness factor about a hotel whose reception is on the 28th floor of a sky scraper and...More

1  Thank Neofelis
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 5 days ago

Dear Neofelis, Thank you very much for your review. We are truly pleased to learn that you had such a fabulous experience with us and that you consider the hotel as a benchmark for service. We would be very much looking forward to welcoming you...More

View more reviews
Most Booked Properties in Chiyoda, Japan
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 516 - USD 1,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 516 - USD 1,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1233)
Room & Suite (461)
Dining (123)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
ongo51720
17 April 2018|
AnswerShow all 7 answers
Response from sulunz | Reviewed this property |
No. The breakfast is amazing. Abundant. Best crab Benedict I have ever had! You can eat as much and whatever you like!
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
9 July 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Room Tips
"Normal room is already what you need"
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"Horizon club room"
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"Book a club level room"
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"get a horizon club room"
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