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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,297 Reviews from our TripAdvisor Community

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Showing 740: English reviews
Bangkok, Thailand
Reviewed 5 days ago NEW

I certainly had the best stay of my life in Shangri-la Tokyo... Everything from start to end was just perfect. The staff is so elegant, polite, professional and helpful, our whole experience in this hotel has reach perfection. I honestly think that there is no better place to stay while visiting Tokyo. Thank you so much, we are in a...

Review collected in partnership with shangri-la.com
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Helpful?
Thank RenoMetroBKKClinic
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear RenoMetroBKKClinic, Thank you and truly thrilled to read such an excellent review! We are looking forward to welcoming you back to the Shangri-La Hotel, Tokyo soon! With best personal regards, Nicholas Liang

Reviewed 1 week ago via mobile

This is one very nice luxury hotel . Service is outstanding from the front desk , concierge , restaurant staff to housekeeping . The room is beautiful and spacious and well equipped with all amenities and good personal care products . They even provide us with pyjamas. Breakfast is very good . I especially appreciated the late breakfast we could...

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Helpful?
Thank Linsfs
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Linsfs, Thrilled to receive such a lovely and excellent review of your recent stay with us at Shangri-La Hotel, Tokyo! Thank you for your kind sentiments towards our team and the outstanding service that you received. We hope that we will have the opportunity to welcome you back to Tokyo in the not too distant future! With best personal...

Zurich, Switzerland
Reviewed 1 week ago

After a long (first class) flight from Zürich to Tokyo, we arrived by train to Central Station, where already a bellboy (in this case, a bellgirl) waited for us directly at the right track. She guided us to the hotel and we had to wait for a short while for our room at the breakfast bar. They upgraded us to...

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Helpful?
Thank Urs K
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Urs K, Thrilled to receive such an excellent review of your experiences here at Shangri-La Hotel, Tokyo! It is with great pleasure to learn that you had the opportunity to utilize our platform escort services as Tokyo station can be intimidating to navigate through and truly appreciate all you highlighting all the added benefits that you received all of...

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

My stay at Shangri La Tokyo was excellent... Perfect service, excellent location, fantastic room, great amenities (Occitane) If you book there, ask for a room with Tokyo Station view (better than "Tokyo bay" view) I saw 2 time the chef at the Lounge... surprisingly, both time, he has greeted only the Japanese guests... Maybe he doesn't speak English, but it...

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Helpful?
Thank pascaldebangkok
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear pascaldebangkok, Thank you for your excellent review and rating of your recent stay with us here at Shangri-La Hotel, Tokyo! Delighted to learn that the service execution was perfect and that you enjoyed the location and all the amenities that the property has to offer. However, I am a little disheartened to learn that you felt ignored by our...

Reviewed 2 weeks ago

This is the 4th time I have stayed in Tokyo but the first time with the family. Exceptional service and location. Concierge was spot-on for recommendations.. the complementary escort service to our trains at the Tokyo service was far and beyond my expectations.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Suchet R
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Suchet R, Thank you very much for your great review. We are delighted to learn that you had a most enjoyable stay and we would be looking forward to welcoming you back to your Shangri-La in Tokyo. Yours sincerely, Marcus Bauder General Manager

Chesapeake, Virginia
Reviewed 2 weeks ago

I wish I could live here. It was Amazing. One thing you don't get back in life is time. So stop reading my review and go stay at Shangri-la Tokyo. The Spa In Room Dinning plus Staff made our stay worth it. My Husband said for our next vacation he wants to stay at another Shangri-la

Review collected in partnership with shangri-la.com
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Helpful?
Thank MrsHard2Handle
Shanghai, China
Reviewed 3 weeks ago via mobile

Amazing view of Tokyo skyline from the Horizon Club Lounge. Excellent service and hospitality provided by Hideko, Ayaka and Horizon team. Everything was flawless from our arrival to departure. Will surely return on my next stay to Tokyo.

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Helpful?
Thank KOKO888888
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear KOKO88888 Thank you for the great review of Shangri-La Hotel, Tokyo! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Marcus Bauder General Manager

Reviewed 3 weeks ago via mobile

There's nothing not to like about the Shangri La in Tokyo - apart from the cost of course! Its a proper 5 star experience with superb rooms and public areas. Its half of the top floor of a tower block right next to Tokyo station so a doddle to get to from the airport by train (the whole Japanese train...

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Helpful?
Thank Clive G
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Clive G, We truly appreciate your great review of our hotel. We are pleased that we have been able to exceed your expectations and we hope to be able to welcome you back to Shangri-La Hotel, Tokyo soon. Yours sincerely, Marcus Bauder General Manager

Reviewed 4 weeks ago

Very good location, very large and modern room, very nice breakfast. However, the service did not match its reputation. We have visited some other Shangri-la chain hotels in the world, the front of Tokyo Shangri-La showed the most arrogant and carelessness underneath his fake politeness ever.

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Helpful?
2Thank HHLinTW
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear HHLinTW Thank you very much for your review and I am pleased to learn that you enjoyed the hotel and facilities overall. However, please accept my sincere apologies for your experience with one of our front desk colleagues. I would appreciate if you could share more details with me so that I can address your feedback better and avoid...

Reviewed 4 weeks ago via mobile

Wonderful location, friendly staff, perfect for business meetings and conferences. Delicious food and very comfortable stay for me. I highly reccomend it to everyone for a wonderful stay in lovely Tokyo.

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Helpful?
Thank Marigona Q
MacBau, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Marigona Q Thank you very much for your review. We are delighted that you had an enjoyable stay and we would be very much looking forward to welcoming you back to Shangri-La Hotel, Tokyo in the not too distant future. Yours sincerely Marcus Bauder General Manager

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $621 - $1,353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Shangri-La Hotels and Resorts, Hotels.com, Booking.com, Ctrip TA, JAPANiCAN, Cheap Tickets, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
12 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good luxury choice”
 of 5 bubbles , 21 Dec 2016 | Read review
“I would skip Horizon club.”
 of 5 bubbles Thomas443, 11 Dec 2016 | Read review
“get a room that is facing the bay, less obstruction of the views”
 of 5 bubbles cyqaey, 21 Nov 2016 | Read review
“If you can swing the extra cost of the club floor rooms... the service and staff make it worth it.”
  • View from the lounge
 of 5 bubbles avatarNY, 1 Nov 2016 | Read review
“Worth to upgrade to a Club room if possible”
 of 5 bubbles SoutheastAsiaSusan, 29 Oct 2016 | Read review
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