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Hotel Chinzanso Tokyo

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Hotel Chinzanso Tokyo
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596 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Reviewed 1 week ago

A highly underrated top notch 5 star hotel very much in the Japanese mold . As the ex-Four Seasons Hotel in Tokyo, you will not miss the trappings of a neo classic Four Season. It is maintains the charm but is run by the likes of Japanese efficiency that is 2nd to none. Outstanding service from an attentive and professional...

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Helpful?
Thank Godzilla5
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Godzilla5 Sama, Thank you for visiting us and leaving your comments on Tripadvisor. Your compliments made us very happy. Having fireflies is indeed something very special in a big city like Tokyo. The fireflies are basically around early summer, but throughout the year there are other attractions and charming views in our garden. Hopefully, we can see you again...

Chicago, Illinois
Reviewed 1 week ago

Located in a quiet neighborhood in Tokyo, Hotel Chinzanso is definitely one of the finest five-star hotels we have stayed in as a family. I had very high expectations after all the glowing reviews, and this hotel did not disappoint. We were thoroughly impressed about absolutely everything! Prior to Arrival: Their highly efficient concierge team arranged for our round trip...

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Helpful?
Thank Fernweh_ABS
hotelchinzansotokyo0, All the staff at Hotel Chinzanso Tokyo, responded to this review

Dear Tarana-biyahe-tayo Sama, Thank you so much for writing a very detailed review! I have read it with a lot of pleasure and passed it on to the rest of the staff. Reviews like yours are really a good motivation to keep on doing our very best with pleasure and a sincere smile. We all want to say "arigato gozaimasu"...

Los Angeles, California
Reviewed 3 weeks ago

Exceptionally clean rooms, Amazing view of the garden and and extra amazing garden with waterfall, streams and little bridges. Huge property and very helpful staff. Nespresso machine in every room In a more quite part of Tokyo and the property has many amazing restaurants but must book in advance. The value was great since we found it online on sale

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Helpful?
1Thank carmella m
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Carmella m Sama, Thank you for staying with us and for leaving your feedback on this site. You titled it "Best Hotel" and yes, that is what were are trying to achieve. The garden is indeed amazing. Every season it has a different charm and currently the colors of the leaves are spectacular. Please visit us again one day....

Adelaide, Australia
Reviewed 4 weeks ago

Beautiful hotel with big size rooms and everything you need for a comfortable stay including 5 restaurants on site with exquisite menus. It is located a bit away from touristy spots but train is close and easy to use to access these. Local eateries are a bit iffy but then again we didn't look too hard. Mostly ate in hotels...

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Helpful?
1Thank Aussie_Daii
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Aussie_Daii Sama, Thank you very much for your kind review and giving us the five stars all the way. We do hope you will have another chance to come and stay with us. At that time, the concierge will give you plenty of information about local eateries as well. There are actually some 5 star Michelin restaurants in Kagurazaka,...

Budapest, Hungary
Reviewed 4 weeks ago

This luxurious hotel has a fantastic zen garden with a pavillion, a lake and a stream. Great place for an evening meditation. The rooms are nice and spacious, the night view is amazing from the rooms. The subway is 10 minutes walking distance.

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Helpful?
Thank bogric
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear bogric Sama, Thank you for visiting our hotel and for writing a review here. I was happy to read that you considered the service excellent, used the word luxurious for the hotel and enjoyed the garden. The garden is indeed a very special area and makes you forget that you are in the middle of a big city. At...

New Orleans, Louisiana
Reviewed 25 October 2016 via mobile

Stayed here only 1 night and was with a group that arrived around 7 pm for dinner in their La Jardin banquet room. Food was decent, but portions small. Banquet employees were very nice. We were given a room on the 14th floor and upon entering the room, noticed a strong smoke smell. Also, room did not have outlets by...

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Helpful?
Thank wendy5o4
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Wendy5o4 Sama, Thank you for staying with us and for giving us your feedback. To learn more about the guest' experience is very important to us for improving our services and facilities. Several floors of the hotel have already been renovated in the last two years and smoking has been banned. The 14th floor will be renovated in the...

Reviewed 24 October 2016

I am staying at the Chinzanso Tokyo as I write this and I have to say this is by far the best service and most attentive staff I have ever encountered in any of my travels. I have stayed in more luxurious rooms but the room I received is very spacious, extremely comfortable and has a phenomenal shower and bath....

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Helpful?
2Thank Christian A
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Christian A Sama, Thank you so much for your wonderful review. All the staff and I were delighted reading it and it motivates all of us to keep on doing our very best. Another thank you for both your first and the second visit. It is always nice to see that our guests are happy in our hotel and...

London, United Kingdom
Reviewed 29 August 2016

My family of 4 stayed for 6 nights in August 2016. We had a great time. It’s a proper 5 star hotel with all the facilities (superb pools and gym, absolutely exceptional concierge services even by Japanese standards which are normally excellent, perfect room service, our room was beautiful etc). There’s a really beautiful garden with a temple so try...

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Helpful?
1Thank Simon L
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Mr. Simon L (and your family), Thank you for your relatively long stay with us and for giving your comments on this site. I am glad to read that you were satisfied with your stay. The concierge was happy to assist you and I will pass your comment on to them. My apologies for not being able to ask...

Reviewed 28 August 2016 via mobile

This was our second hotel in Tokyo and wish we stayed here the whole time! Building is gorgeous, it is old with a character yet extremely well maintained. There is a big garden and if you are staying at a room with a garden view, a delight to wake up to. Amazing spa facilities with a hot spring outside among...

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Helpful?
Thank QS_4
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Thank you!!! QS_4 Sama! Your review made us all so happy! We are proud to be in your top three list and will keep on doing our utmost (with a genuine smile) to never disappoint you or any other guest. Our hotel has indeed a history of over 20 years, but as you described the building has character and is...

New York City, New York
Reviewed 25 August 2016

From the moment we arrived, the service was the finest we experienced in Japan. The gardens are lush and beautiful, the concierges helpful and know the answers to all questions, sweet gestures like giving us a card (with the name of the hotel) and bottled water when we got in the taxi to the beautiful room with an exquisite view....

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Helpful?
Thank Ruth L
hotelchinzansotokyo0, Director of Guest Services at Hotel Chinzanso Tokyo, responded to this review

Dear Ruth L Sama, It is so nice to read your review here! All the staff and I were glad to see the "Perfect Service" title. We do our utmost to provide the best service, and your review motivates us to keep on doing our job with pride and pleasure. Thank you again and we hope that we can assist...

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Staying in Ikebukuro

Neighbourhood Profile
Ikebukuro
Ikebukuro is an area of massive development. Several thousand tenants occupy two giant department stores and shopping malls, where all sorts of shopping and gourmet foods can be enjoyed. The 60-story building at the east entrance of the station, Sunshine City, is a landmark within Ikebukuro and features an aquarium, planetarium, theme park as well as an observation platform. The popular name for the western side of this area is "Otome Road" (Maiden Road) and there are many shops selling products related to anime with a female theme. It has rapidly become the worldwide headquarters for ‘otaku’ or geek culture.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Mokushundo
Mokushundo
Cuisines: Japanese
Miyuki
Miyuki
Cuisines: Japanese
Il Teatro
Il Teatro
Cuisines: Italian
The Bistro
The Bistro
Cuisines: French
Rumaki
Rumaki
Cuisines: Bar, Pub
Kinsui
Kinsui
Cuisines: Japanese
Cafe Foresta
Cafe Foresta
Cuisines: Cafe
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Hotel Chinzanso Tokyo is located uptown in Mejiro. While it is in the heart of Tokyo, the hotel is surrounded by our spacious scenic green garden, which gives the hotel an aura of quiet serenity. The property consists of three buildings: the hotel, the plaza and the tower; and a traditional-style Japanese garden. The hotel has 260 rooms, 36 banquet halls, 5 wedding facilities and 12 restaurants. The garden lets our guests experience the four seasons through its changing colors: camellias bloom in the winter, cherry trees bloom in the spring, fireflies fill the garden in the summer and the leaves change colors in the autumn. Please come and see why so many of our guests are awed by the changes of the seasons in the garden. ... more   less 

Additional Information about Hotel Chinzanso Tokyo

Address: 2-10-8 Sekiguchi, Bunkyo 112-8680, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Bunkyo > Ikebukuro
Price Range: $326 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Chinzanso Tokyo 5*
Number of rooms: 267
Reservation Options:
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Also Known As:
4 Seasons Hotel Tokyo At Chinzan-So
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Four Seasons Tokyo
Bunkyo Four Seasons
Hotel Chinzanso Tokyo Japan
Hotel Style:
#1 Business Hotel in Bunkyo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chinzanso Tokyo staff and other travellers.
5 questions
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Questions? Get answers from Hotel Chinzanso Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on a renovated floor. Just ask for what you want. They aim to please.”
 of 5 bubbles Fernweh_ABS, 27 Nov 2016 | Read review
“Garden view”
 of 5 bubbles carmellam864, 17 Nov 2016 | Read review
“Garden view was excellent. Watching weddings from tenth floor gave a great perspective”
 of 5 bubbles Aussie_Daii, 9 Nov 2016 | Read review
“Check out the gardens and temple nearby.”
  • View from room in the 6th floor (zoomed in).
 of 5 bubbles 650christiana, 23 Oct 2016 | Read review
“Ask for rooms facing the garden for the best views”
  • Office with a view from the master bedroom
 of 5 bubbles JayRockStar, 21 Jul 2016 | Read review
5 of 5
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