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The security staff walks around the hotel as if its a prison. Wanting to know if if you are lost, need help to your room or making sure they snoop around your room and read any messages you may leave for your family on the...More
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for
falling short of your expectations. I assure you this was never our goal and we look forward to using your
feedback as a training...More
This was actually May. There was a slight misunderstanding with the breakfast buffet purchase, but the manager was attentive and resolved the issue to our satisfaction. He was great! Thank you for a wonderful stay. I forgot his name. Ramos?
I want to give a shout to Cesar, jorge and helen who made my daughter’s birthday memorable... they decorated the room with a happy birthday sign, balloons candy and gifts. Also karina and joan from the restaurant were wonderful. Nice service. I would definitely be...More
First I will start by saying that I don't usually comment about bad experiences but I understood I needed to let people know this my story begins on September 14,2017 when my husband who is a cancer patient had surgery, on September 20th hurricane Maria...More
1 Thank A TripAdvisor Member
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 16 April 2018
Thank you for sharing your review with us. We understand your frustration as these were very difficult times for all of us. We did the best we could to accommodate your family but unfortunately it seems we did not have any rooms available...More
Just be for hurricane Maria we stayed for Irma, they treat us okay, but they have a front desk agent name Julio kind of rude with us don't know why every request we ask he always said no hopefully he is not there anymore ,don't...More
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 9 April 2018
I want to thank you for staying with us, and mentioning great things about our staff!
Nevertheless, please rest assured that your comments have been shared with the Front Desk Manager in an effort to improve our
service. I hope you’ll consider us...More