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Four Points by Sheraton Caguas Real Hotel & Casino

Hotwire.comUSD 128*
View Deal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 146*
USD 128*
USD 146*
USD 128*
USD 133*
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Four Points by Sheraton Caguas Real Hotel & Casino
Four Points by Sheraton Caguas Real Hotel & Casino
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360 Reviews from our TripAdvisor Community

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Showing 259: English reviews
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Reviewed 1 week ago via mobile

I had to stay here because I had a sick family member at a near by hospital. It was the only hotel into the area. One of the good things was how near it was to the hospital. I definitely recommend that they clean the hotel in order to make the guests feel more comfortable. The room had a lot...

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Helpful?
1Thank yaa11
Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of our entire team, I apologize for falling short of your expectations. Cleanliness is a key priority for our hotel and I assure that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you’ll consider us next...

Wrightwood, California
Reviewed 3 weeks ago via mobile

Recently I visited the Sheraton at Four Points Puerto Rico and it was a very difficult experience... Upon arrival, I was told that I could not order dinner to my room until after 11pm and at 11pm I attempted to use the phone in my room and the phone did not work. So I went to the restaurant to give...

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Helpful?
1Thank 293bradleyc
Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of our entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and we hope to one day have...

Reviewed 3 weeks ago via mobile

We thought highly of this hotel just because of the name. Sadly it was the other way around. This hotel needs and upgrade as soon as yesterday, rooms smell of mold, pool area is not taken care of, Jacuzzi has no hot water at all. Room service trays sit in the hallway for days with flies over them and the...

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Helpful?
1Thank Barbara A
Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Barbara, I want to thank you for staying with us, and mentioning great things about our Paella nights! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that your room and the pool area fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and maintenance team...

Miami
Reviewed 17 April 2017 via mobile

As part of a biggest group, I stayed at this location recently. Rooms were ample, clean, with a very nice desk and TV. Service was very good and courteous. The group in charge of the event were quick and accommodating at our requests, always with a smile. Kayshla helped us with all our requests promptly and diligently. Food was very...

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Helpful?
Thank blobus62
San Juan, Puerto Rico
Reviewed 2 April 2017

Just stayed one night but had a good stay. The room was a little outdated but clean and comfortable. The beds slept well and the sheets and comforter were clean. The casino was fun and I was able to win so I could pay for my stay and a little extra spending money. The security guard outside was friendly and...

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Helpful?
Thank Travelman360
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

We appreciate you sharing your comments with us and are pleased to know you enjoyed your stay. Our goal is to provide our guest with a comfortable experience and to assist them every step of the way, It seems by your review that your experience was no exception. We look forward to welcome you back! Yariann Adorno E-Commerce Manager

Crook, Co Durham, United Kingdom
Reviewed 31 March 2017

As a Platinum member of SPG I get upgrades in most hotels I stay in and I did receive an upgrade but the room was not good. Facing an air-conditioning unit, the windows had privacy stickers so I couldnt see out. I requested a change and they did that for me the staff were very nice and accommodating. I tried...

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Helpful?
Thank Andrew L
Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear guest, I want to thank you for staying with us, and mentioning great things about our staff! We appreciate your review and we hope to one day have the opportunity to welcome you back for a stay that exceeds your expectations. Warm regards, Hermes Croatto Director of Sales

Chicago, Illinois
Reviewed 26 March 2017

Love to stay here (at least once a year for the last 7 years) the staff is wonderful they make you feel like family. I come down here on business and after a long day the people here make you feel good again. You can go to your room clean up and then go have a great dinner at the...

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Helpful?
Thank shelly1023ap
Chicago
Reviewed 25 March 2017

I try to find the good in everything when I travel on business, and this hotel has very friendly staff members. However, the negatives far outweigh the positives at this hotel. The carpets in the hallways are FILTHY! -- ground in dirt and grime that looks like it's years old. I like to work out when traveling, but the equipment...

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Helpful?
Thank TallRedChicago
Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear guest, We want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with our management team in an effort to improve our service and...

Ransomville, New York, United States
Reviewed 23 March 2017

I travel once a year to visit my dad and spend a day with him. We have chosen this hotel in the last 2 years and we have liked it very much. During my last visit, Roxaine (front desk) greeted us and made us feel welcome. The dinning team, sorry I cant remember their names, but ALL were VERY nice...

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Helpful?
Thank Liza O
Commerce Township, Michigan
Reviewed 7 March 2017

The Casino manager (Michael Diaz) goes out of the way to make everyone feel welcomed and feel like family. In addition he has a wonderful staff with the same goal to take care of any needs or requests. The hotel has a small dining room, with great food and service. One of our waiters Victor was exceptional and we had...

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Helpful?
1Thank t5594wc

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Region: Caribbean > Puerto Rico > Caguas
Price Range: $138 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and other travellers.
12 questions
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San Juan, Puerto Rico
Calgary, Canada
4 months ago
7 months ago

See all questions (12)

Questions? Get answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good, but the golf course views are really nice.”
shelly1023ap, 25 Mar 2017 | Read review
“Don't stay here -- what more can I say?”
TallRedChicago, 25 Mar 2017 | Read review
“All the rooms has a big tv and a very comfortable bed”
lucabM4736KP, 14 Sep 2016 | Read review
“Third floor is Sheraton Preferred Member non-smoking rooms. There mainly pool and countryside views. Views not relevant in this facility.”
mkstop, 31 Aug 2016 | Read review
“Fourth floor is farthest from lobby and casino.”
nelsonq792, 31 Aug 2016 | Read review
5 of 5
Hotwire.com
USD 128* /night
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Hotels.comUSD 128
Booking.comUSD 133
CancelonUSD 146
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*Disclaimer
Prices are for 1 room, 2 adults
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