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Balbirnie House

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763 Reviews from our TripAdvisor Community

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Showing 751: English reviews
Falkirk
Reviewed 3 January 2016

Just back from an overnight stay for Hogmanay with family. The hotel was very nice with big rooms In fact we had a suite which was great The actual Hogmanay ball was a great success. The only slight criticism is that there was no bartender in the afternoon when we arrived. We had to ask staff a few times to...

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1Thank NancybellFalkirk
Nicholas R, Owner at Balbirnie House, responded to this review

Hello NancyBell, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your Hogmanay and New Year visit was such a success. It was very kind of you to take the time to write, much appreciated. Such a special time of year, such a memorable few days for our entire...

Cork, Ireland
Reviewed 31 December 2015

Cheese tartlet starter - poor. Not unlike an omlette Rib eye steak medium to well done - charcoal Returned. Subsequent steak also nearly charcoal Fish portion minute. Course fine otherwise Desert very good. Overall a very poor experience last night. Previous visit - overall experience very poor Oscar

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5Thank Oscar W
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Oscar, from Cork in Ireland. Noted this is your only 'review' on TripAdvisor. And furthermore we have no record of any such a set of comments received at Balbirnie. Whilst TripAdvisor now allows Hospitality businesses to edit and delete responses, nothing will ever resolve until users and their experiences are physically authenticated. As such it is almost impossible to...

Fife, United Kingdom
Reviewed 30 December 2015

For 7 years now myself and my friends have enjoyed a Christmas Lunch in the Orangery at Balbirnie. To say we have enjoyed is an understatement, it is truly the highlight of our Christmas celebrations. From the setting in this most beautiful hotel, the lovely ambiance, the excellent food which is such value for money to the service of the...

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Thank Helen D
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Helen D, Many thanks for your kindness, and the denoting of a 5 Star review for Christmas Day lunch. We are absolutely delighted to hear that your visit was such a success. It was very kind of you to take the time to write, much appreciated. Such a special time of year, such a memorable few days for our...

Reviewed 29 December 2015

I have stayed at this hotel twice with work and it has been fantastic at everything. The rooms are beautifully , traditionally decorated and are HUGE. the food in both restaurants is fantastic. beautiful setting in the orangery. overall amazing stay .

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Thank HBGL
Nicholas R, Owner at Balbirnie House, responded to this review

Dear HBGL, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visits have been such a success. It was very kind of you to take the time to write, much appreciated. (We would say however that not all bedrooms are Huge, as some are certainly smaller than others....

Glenrothes, United Kingdom
Reviewed 28 December 2015 via mobile

We had the most wonderful night in the orangery restaurant last night. The food and service was simply amazing. I cannot fault a thing. I would recommend a visit to anyone, definitely the best place to visit in the Kingdom of Fife and a must if you're in the area.

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Thank 83Carol83
Nicholas R, Owner at Balbirnie House, responded to this review

Dear 83Carol83, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit has been such a success. It was very kind of you to take the time to write, much appreciated. 'Definitely the best place to visit in The Kingdom of Fife', well that is praise indeed. Dear...

Kirkcaldy, United Kingdom
Reviewed 24 December 2015

Have been accustomed to going to Balbirnie House with friends for a meal because the hotel is an excellent venue with good food,pleasant staff and a lovely ambience. In our opinion,it is the number one eating establishment in Fife. They are so well organised,that our visit passes seamlessly with ease and we leave feeling well satisfied with the excellent service...

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Thank Albert D
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Albert, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit was such a success. It was very kind of you to take the time to write, much appreciated. 'Number One Venue in Fife', well that is praise indeed. We're certainly doing all we can to remain...

Colinsburgh, United Kingdom
Reviewed 23 December 2015 via mobile

Having decided to opt for a Christmas meal rather than a party night Balbirnie was our first choice. The meal we had in the orangery was delicious. The staff in the restaurant were excellent and very attentive. However our start to the evening didn't go quite as we had hoped. 3 out of our part of 11 arrived at 6.45pm...

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Thank SharonWish
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Sharon, Delighted to hear that the meal was delicious in The Orangery. The arrival issue has obviously stemmed from using space which was reserved for arriving Party night guests, with 150 attendees enjoying the half hour of pre Ballroom drinks reception. Our sincere apologies if we didn't show you directly to the pre-reserved areas for Orangery guests. Dear Readers,...

Cupar, Scotland, United Kingdom
Reviewed 22 December 2015 via mobile

My husband and I got married in Balbirnie on 12.12.12 so every year we return on our anniversary for a meal. We had a lovely night this year, the service was flawless, so attentive & lovely. The food was excellent and all the little extras made it a very special night. We will be back again and again! Thank you...

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Thank KTstu12
Nicholas R, Owner at Balbirnie House, responded to this review

Hello KTstu12, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit was such a success. It was very kind of you to take the time to write, much appreciated. Happy Anniversary once again. 12.12.12 - A Palindromic Celebration!!! Here's another, my daughter Isobel was 11 on 11.11.11....

Paris, France
Reviewed 22 December 2015

First impressions of the hotel is wow. Reception staff are very friendly and helpful as was the waiters/waitresses. I was a guest at a wedding and was staying overnight. I was travelling with my husband and two boys 12 and 8. Our room was stunning 'The Bell Tower Suite' first impressions was great. The only disappointment I have and anyone...

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Thank Poshlass
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Poshlass, Many thanks for your review, and positives all noted. We were most confused upon initially reading your further comments, as all Extract Fans are switched off overnight. This is a defined tick box part of our evening close down procedures, with records maintained. Upon investigation, the bathroom of The Suite in question is adjacent to one tiny part...

A TripAdvisor Member
1 review
Reviewed 22 December 2015 via mobile

Had Christmas lunch at the Orangery with both my mum and sister. This was definitely a very special dining experience. We enjoyed the whole experience from the moment we stepped on the red carpet at the entrance to feeling pampered by attentive staff, being warmed by the cosy fires and beautiful food. This is a must have experience. Wonderful.

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Thank A TripAdvisor Member
Nicholas R, Owner at Balbirnie House, responded to this review

Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit was such a success. It was very kind of you to take the time to write, much appreciated. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Balbirnie House is a quite unique multi-award winning country house hotel which combines understated luxury with superb service and outstanding value. Widely acknowledged as one of the finest of the privately owned small luxury hotels in Scotland, Balbirnie offers a wonderful experience, whatever the occasion of your visit. Fine food, lovely surroundings and above all a real sense of friendly Scottish hospitality combine to create quite a unique setting for today’s house guests to enjoy. ... more   less 

Additional Information about Balbirnie House

Address: Balbirnie Park, Markinch, Glenrothes KY7 6NR, Scotland
Region: United Kingdom > Scotland > Fife > Glenrothes > Markinch
Price Range: $157 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Balbirnie House 4*
Number of rooms: 30
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Also Known As:
Balbirnie House Hotel Markinch
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Questions & Answers

Here's what travellers have asked, with answers from Balbirnie House staff and other travellers.
4 questions
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Edinburgh, United Kingdom
8 months ago
Glenrothes, United Kingdom
over a year ago
Glasgow, United Kingdom
Durham, United Kingdom

I personally feel your comments made to a local lady celebrating her 35th wedding anniversary were horrible!

I fully support dawn t on this and feel your response is condescending in the truest sense of the word, you appear to show an attitude of patronizing superiority when you state, " Balbirnie's Snr Manager in charge of Guest Services, has already gone a country mile to do everything possible to exceed what any logically thinking guest would consider as truly wonderful service"

How dare you? this part of your statement, "logically thinking guest" is an insult to dawn t and your lifeline in your chosen career, hospitality - GUEST SATISFACTION! What gives you the right to be this demeaning and make such an arrogant statement ?

When you book the Orangery at 8-00pm you expect the Orangery at 8-00pm and not pathetic excuses on one's special night saying you were busy. As dawn t specifically points out, you weren't busy/fully booked when she arranged their anniversary event.

Is it the fact dawn t is simply a local lass spending what could be classed as an inconsiderable amount of money in your establishment in comparison to the larger parties, that she is relegated to second/third class service whilst the larger groups receive a better class of service, I hesitate to use the words first class as it doesn't apply unless every guest is satisfied and, as this event experienced by dawn t shows, that was not the case.

This response is purely my personal opinion at the way you have handled, or mishandled this complaint. I hope you do host dawn t again, should she choose to visit, and get it right next time.

Lastly, ponder this, most people get married once. But after that they celebrate that event annually, perhaps you need to consider this as a more important, and consistent, alternative revenue stream than you currently seem to.

over a year ago

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Questions? Get answers from Balbirnie House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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