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Balbirnie House

Expedia.comUSD 124*
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Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
USD 271*
USD 124*
USD 128*
USD 271*
USD 124*
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801 Reviews from our TripAdvisor Community

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Showing 789: English reviews
glasgow
Reviewed 11 March 2016 via mobile

We were given a voucher as a gift for a dinner for 2 in the L'Orangerie restaurant part of Balbirnie House Hotel The evening starts with canapés in the library. Just like sitting in the library of the stately home it used to be . We were then served our 4 course meal in the main restaurant . The surroundings...

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Helpful?
Thank golfer24
Nicholas R, Owner at Balbirnie House, responded to this review

Hello golfer 24, Many thanks for your kindness. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Confused re sorbet, as we manufacture in-house via our ice cream and sorbet: The Caledonian Dairy, and sorbets are created in such a way as to guarantee zero solid icing, I've never heard of such an issue...

Reviewed 11 March 2016

We have eaten here on several occasions and all has been well . There were seven of us this time and the service was appalling. Our table was booked for 7pm. We were asked to take our table seat in Orangery at 8.15pm and given menus to order food at 8.20pm. We were served wrong food on main courses ,one...

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Helpful?
Thank Shirley K
Dundee, United Kingdom
Reviewed 9 March 2016

Upon arrival, staff were immediately helpful and efficient. We entered our luxurious room thereafter, it was equipped with a coffee pod machine and came with two cookies, making it quite welcoming. Dinner was 5 fantastic courses, rounded off with a bottle of fizz. Breakfast was up to the standard of a high quality hotel and the coffee was particularly excellent....

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Helpful?
Thank Sunny J
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Sunny J, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are recipients of TripAdvisor Certificates of Excellence for all 3...

Scotland, United Kingdom
Reviewed 6 March 2016

Appalling service in orangery. Ordered gluten free, came with pasta on plate. Asked if gf, plate taken away and same plate returned without pasta and gravy boat. Just one of a long list of complaints. Duty Manager advised she not authorised to deal with our complaint so now need to follow complaint up today. Completely unacceptable.

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Helpful?
6Thank KMGPROP
Nicholas R, Owner at Balbirnie House, responded to this review

Dear KMGPROP, Please rest assured that I am fully aware of your visit to Balbirnie, as I received a copy of our Duty Manager's extensive written summary at the end of the dinner shift in question, it was quite an essay. This information as conveyed at that point to Angela Ferguson, Balbirnie's Snr Asst Manager in charge of Guest Services....

Reviewed 3 March 2016 via mobile

We recieved a voucher for Xmas from my husbands folks for an overnight stay with dinner and breakfast. A rare night away from our two young children. We had previously been to two weddings at Balbirnie and stayed overnight after one. When we saw our room we guessed we had been upgraded as it was huge with a lovely sofa,...

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Helpful?
Thank Kat G
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Kat, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success, and thank you so much for singling out Kerrie for such welcome and well-deserved praise in this public domain. Dear Readers, our gratitude to everyone who has made a positive...

Falkland, United Kingdom
Reviewed 2 March 2016

I visited Balbirnie with my husband for a meal in the Orangery and it was a truly wonderful experience. From the moment we walked through the door every member of staff was attentive and the service was second to none. The quality and presentation of food was extremely high. The surroundings at Balbirnie both outside and inside provide an extremely...

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Helpful?
Thank ritadonaldson
Glenrothes, United Kingdom
Reviewed 1 March 2016

We recently had dinner in the Orangerie in Balbirnie House and it was lovely from start to finish. We relaxed over an aperitif with the menu and were served Bouche Amusees before being shown to our table in the Orangerie.Staff were very friendly and helpful throughout without being intrusive and our meals were delicious and beautifully served. The menu was...

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Helpful?
Thank William S
Nicholas R, Owner at Balbirnie House, responded to this review

Hello William, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are recipients of TripAdvisor Certificates of Excellence for all 3 of...

Fife
Reviewed 1 March 2016

The Chefs Table at the Orangery Balbirnie, was a present from my daughter and her husband for our anniversary and a wonderful surprise. We were relaxed from the very beginning, the ambience of the whole experience from canopies through to the wonderful meal, was lovely. The staff do deserve a special mention as well, as they couldn't do enough for...

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Helpful?
Thank Joycee63
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Joycee63, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are recipients of TripAdvisor Certificates of Excellence for all 3 of...

Bannockburn, United Kingdom
Reviewed 1 March 2016

What not to like? Second stay here and would definitely return again. Very relaxing experience with friendly, helpful staff, some of whom, though young, are obviously being taught properly. Dinner was enjoyable as was breakfast next morning. Absolutely no complaints.

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Helpful?
Thank Magidoo
Nicholas R, Owner at Balbirnie House, responded to this review

Hello Magidoo, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are recipients of TripAdvisor Certificates of Excellence for all 3 of...

Dunfermline, United Kingdom
Reviewed 1 March 2016

I am a frequent visitors to Balbirnie House, having got married here in 2004, I try to visit at least once every year. This year valentines day was my chosen time for my husband and I to visit for a wonderful meal in The Orangery. As always the staff were friendly and helpful, the food delicious and the atmosphere was...

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Helpful?
Thank ARoseweir
Nicholas R, Owner at Balbirnie House, responded to this review

Hello ARoseweir, Many thanks for your kindness, and the denoting of a 5 Star review. We are absolutely delighted to hear that your visit to Balbirnie was such a success. Dear Readers, our gratitude to everyone who has made a positive online contribution. We mention in passing that we are recipients of TripAdvisor Certificates of Excellence for all 3 of...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Balbirnie House is a quite unique multi-award winning country house hotel which combines understated luxury with superb service and outstanding value. Widely acknowledged as one of the finest of the privately owned small luxury hotels in Scotland, Balbirnie offers a wonderful experience, whatever the occasion of your visit. Fine food, lovely surroundings and above all a real sense of friendly Scottish hospitality combine to create quite a unique setting for today’s house guests to enjoy. ... more   less 

Additional Information about Balbirnie House

Address: Balbirnie Park, Markinch, Glenrothes KY7 6NR, Scotland
Region: United Kingdom > Scotland > Fife > Glenrothes > Markinch
Price Range: $161 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Balbirnie House 4*
Number of rooms: 30
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Also Known As:
Balbirnie House Hotel Markinch
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Questions & Answers

Here's what travellers have asked, with answers from Balbirnie House staff and other travellers.
4 questions
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Edinburgh, United Kingdom
10 months ago
Glasgow, United Kingdom
Glenrothes, United Kingdom
over a year ago
Durham, United Kingdom

I personally feel your comments made to a local lady celebrating her 35th wedding anniversary were horrible!

I fully support dawn t on this and feel your response is condescending in the truest sense of the word, you appear to show an attitude of patronizing superiority when you state, " Balbirnie's Snr Manager in charge of Guest Services, has already gone a country mile to do everything possible to exceed what any logically thinking guest would consider as truly wonderful service"

How dare you? this part of your statement, "logically thinking guest" is an insult to dawn t and your lifeline in your chosen career, hospitality - GUEST SATISFACTION! What gives you the right to be this demeaning and make such an arrogant statement ?

When you book the Orangery at 8-00pm you expect the Orangery at 8-00pm and not pathetic excuses on one's special night saying you were busy. As dawn t specifically points out, you weren't busy/fully booked when she arranged their anniversary event.

Is it the fact dawn t is simply a local lass spending what could be classed as an inconsiderable amount of money in your establishment in comparison to the larger parties, that she is relegated to second/third class service whilst the larger groups receive a better class of service, I hesitate to use the words first class as it doesn't apply unless every guest is satisfied and, as this event experienced by dawn t shows, that was not the case.

This response is purely my personal opinion at the way you have handled, or mishandled this complaint. I hope you do host dawn t again, should she choose to visit, and get it right next time.

Lastly, ponder this, most people get married once. But after that they celebrate that event annually, perhaps you need to consider this as a more important, and consistent, alternative revenue stream than you currently seem to.

over a year ago

See all questions (4)

Questions? Get answers from Balbirnie House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“high floor facing the gardens”
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5 of 5
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USD 124* /night
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Prices are for 1 room, 2 adults
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