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Vila Gale Santa Cruz

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972 Reviews from our TripAdvisor Community

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Showing 528: English reviews
Surrey
Reviewed 24 June 2015

Lovely hotel, staff helpful with whatever we asked for, good selection in the dining room and bar, all spoke good English. lovely setting for a quiet holiday... other than the aeroplanes - somewhat entertaining watching them land! We booked a car via reception ,very competitive rates and no hassle (hotel is well placed to get out onto the main roads)....

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1Thank Stephen T
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Stephen, Thank you very much for your review, for it is rewarding for us to know that we provided you a nice time. As for the entertainment, it is as you described, some like it, some don't but since we have many nationalities, ages and type of guests....it is difficult to be consensuous. We will revise the program...

Paignton, United Kingdom
Reviewed 17 June 2015

I can endorse David's comments regarding this hotel/resort. I did venture to Funchal which took about 35 mins in the hotel's courtesy bus which ran 4 times a day in each direction. Local buses are available nearby. Not much in the village of Santa Cruz, don't expect clubs and pubs, it's very quiet. Couldn't walk far along the seafront in...

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1Thank Jenny C
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Jenny, Since this space is conceived to review the Vila Galé Santa Cruz, we at the hotel and other guests that may consider to visit us come here as a source of information from the hotel itself. Of course, there are allways comments about the surroundings, but not only. Since a holiday is a very private experience, we...

Huddersfield
Reviewed 16 June 2015

My first visit to Madeira. Flight took off on time. Impressed by the brief transfer time, clocked at around 5 minutes. The downside to such a brief transfer is, of course, aircraft and their close proximity to the hotel. However, one gets used to this. And for those who don't know, the airport at Madeira is number 4 on the...

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6Thank DavidWHuddersfield
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. David, We were sad to the fact that there were issues, in and outside the hotel, that we were not up to your expectations such was the case of the entertainment.. As for those that items that we, at the Vila Galé Santa Cruz can control, you probably missed the leaflet in the room that coffee/tea making facilities...

Prague, Czech Republic
Reviewed 10 June 2015

We stayed in this hotel on AI basis which I can only recommend. Besides meals and drinks it also contains free access to the hotel SPA area (indoor pool warmer than the outdoor one, jacuzzi, sauna, steam bath, gym). Food is great, big variety, lunch to 14:30 so you can have a late lunch when back from a trip, and...

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3Thank Daniela D
Coventry, United Kingdom
Reviewed 9 June 2015

Lovely place to go for couples, not ideal for families, there is nothing for the kids to do not much entrainment in the evening either. very quite not much in that area either. It's a very quite place .

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1Thank Sue K
Reviewed 1 June 2015 via mobile

Just spent a week from 19th May with my Mummy, lovely location, a good standard 4 star property, our room was very nice with a great sea view, the maid service was very good, the only improvements I would recommend would be to remove the carpet and replace it with tiles, this would update the decor,the wardrobe and console units...

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5Thank Babyface0
Sheffield, United Kingdom
Reviewed 28 May 2015

I've been here for 3 days do firm you are coming here and want to know something, just ask. Arrived and it was dull as BBC weather had predicted but then sunny as BBC weather had not predicted!! Hotel quiet inside, no disco or loud music. Shows a couple of times a week that are not brilliant, folk singers and...

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4Thank jaydeebee
Norway
Reviewed 29 April 2015

We wanted to celebrate new years eve in Funchal/portugal and all the best hotel were full booked -so we tried santa cruz. Its very far far away, their is only a church som poor restaurants and a pub where u only see old people/local people in. We ended up only sleeping at the hotel. The hotel have spa, but the...

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1Thank 882cass33
Hartlepool, United Kingdom
Reviewed 7 April 2015

Just arrived back from a weeks all-inclusive stay here, what a great hotel! Very modern and absolutely spotless! It's very close to the airport so no long transfer times and the airport isn't so busy, so that the planes aren't a disturbance, on the contrary,I found it quite entertaining. I can't praise the staff highly enough, they're a really great...

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11Thank Barnes1968
Glasgow, United Kingdom
Reviewed 6 April 2015

Visited this hotel on my recent trip to Madeira.Like going to Santa Cruz a lovely spot on a trip from Funchal.Hotel very good staff fine faciliites fine food drinks etc are good.Santa Cruz bit remote for me but still a lovelyspot. Prefer Funchal and The Cliff Bay where i allways stay but this is a fine hotel.

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3Thank bobbarclay44

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $155 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira, Portugal
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
72 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room with balcony and see view”
marcmgvanhoey, 18 Apr 2017 | Read review
“Ask for a pool view room - any others are street view.”
Derpathem, 17 Apr 2017 | Read review
“our room was the left side closest to the church, you got the sunrise and sunset”
315rebekahs, 13 Apr 2017 | Read review
“3026 overlooks deralict buildings and car park. Not great when having deliveries early morning.”
glenpenrob, 4 Apr 2017 | Read review
“worth paying for a sea view”
evem268, 28 Mar 2017 | Read review
5 of 5