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Vila Gale Santa Cruz

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960 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Hereford, United Kingdom
Reviewed 4 weeks ago via mobile

Myself & my partner went here on a last minute deals. We weren't disappointed. The hotel is modern & spotlessly clean. The staff are friendly, efficient and polite. The spa was a nice option on cooler days, with a heated pool, jacuzzi, steam room & sauna. The outdoor pool looked very inviting but was absolutely freezing, not surprising in February!...

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Helpful?
Thank HellsBells39
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, First of all, thank you for the detailed review about your stay at the Vila Galé Santa Cruz. We were very pleased to know that you had a good stay at the hotel and regret that the matress was not to your like. Hope to welcome you again soon. Best regards José Miguel Oliveira Martins General Manager

Higham Ferrers
Reviewed 22 February 2017

On most parts the holiday and hotel was up to our expectations, staff and the rooms were of a very good standard and the little touch of an incense stick left by the cleaners was a fantastic idea, however this was unlit with no matches on several occasions. This is the third Vila Gale we visited so we do have...

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1Thank Copperpot_uk
Lisbon District, Portugal
Reviewed 14 February 2017

This 4 star hotel is almost a five star, located in a sea-side, with swimming pool and astonishing views. It is located in the small village of Santa Cruz, 3 kms from Madeira Airport. They offer a daily scheduled free service between Hotel-Funchal-Hotel at different times during day. Most every night they have shows at the bar and several entertainments....

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2Thank 83Solo
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, It is good to know that you put the Vila Galé Santa Cruz in the place of almost getting to the next star. It is very rewarding for us to have feed-back like the one you gave, thank you. We hope to wellcome you again soon. Best regards José Miguel Oliveira Martins General Manager

Jersey, United Kingdom
Reviewed 12 February 2017 via mobile

Staff are great. We are here at the moment. The food is fine! I read some of the poor reviews and can't agree. I do find the bed desperately uncomfortable but was advised all beds are the same so we couldn't change rooms. We've been here 5 days so far. The staff are great. As for towels and sheets, I...

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3Thank Justnattyjersey
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Natalie, First of all, and once again, thank you for taking some of your time to write a review still during your stay. It was very good to read your review and even nicer to speak to you and your husband. Your review makes us all proud of providing great experiences to our guests. In regards of the...

Birmingham, United Kingdom
Reviewed 9 February 2017

I would highly recommend this hotel. Clean and staff most helpful. The food is a little limited but still value for mone - the a la carte Restaurant is very good. We had a room overlooking the pool / sea view excellent. The little village the Hotel is in is so nice and traditional. Will definitely be returning

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3Thank julshayes
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you for taking time to write about your stay at the Vila Galé Santa Cruz. It was very rewarding for us to read that we provided you a very enjoyable experience wich makes us very proud. Since you mentioned that you will return, we are already waiting for your next visit. Best regards José Miguel Oliveira Martins...

Prague, Czech Republic
Reviewed 9 February 2017

Really nice hotel in relatively quiet area, clean and modern room, and fantastic view! Food was very tasty, especially breakfast. Staff very very nice, friendly and helpful. I fell in love with Madeira.

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2Thank Kate007Kate
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Kate, It was very rewarding for us to know that you enjoyed your stay in all aspects. Since you fell in love with Madeira, we are counting on your return to the Vila Galé Santa Cruz soon. Best regards José Miguel Oliveira Martins General Manager

Newbury, United Kingdom
Reviewed 26 January 2017

Many thanks to the staff of this amazing hotel on the beach. Our aircraft was delayed overnight due to a technical fault and we were put up in excellent rooms and given a good buffet dinner and breakfast.

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1Thank musicwriter
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, We were happy to know that we contributed to overcome the negative experience of your flight delay and your thanks were already passed to the team. Now that you know us, we will be waiting for you to visit us again but on good circumstances to enjoy a total stay. Best regards José Miguel Oliveira Martins General Manager

Hereford
Reviewed 18 January 2017

As others have said, this is a first class hotel in all respects; food, accommodation and service all excellent. The real bonus of visiting just before the 15th January is that you get to experience the town of Santa Cruz during their Santa Amaro celebrations of the end of Christmas. Immerse yourself I'm genuine Madeira culture, entertainment and food with...

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3Thank Timothy9999
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Mr Timothy, Thank you for letting know that we provided you with a good experience. It was very rewarding for us. Not only are the Santo Amaro celebrations the best way to feel the local culture of Madeira but also is the first celebration of the kind in the whole Island. Hope to welcome you again soon at the...

Somerset
Reviewed 12 January 2017 via mobile

My patner kindly booked this for my 🎉birthday 🎈we had a fantastic time room was amazing part sea view /gardens our room was 1111 . The gardeners do a amazing job 🌺🌸🌼🌾🌷🍁🌹. Breakfast was so lovely and soooo much choice it was amazing ... totally spotless and staff very friendly ...especially breakfast staff couldn't do enough for you . we...

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1Thank Alybongo65
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, We were very proud to read that your stay at the Vila Galé Santa Cruz exceeded your expectations. Now you know where to stay at your birthday (and other special times). It was a pleasure to welcome you and hope to see you again soon. Best regards José Miguel Oliveira Martins General Manager

Reviewed 12 January 2017 via mobile

Was a lovely hotel with warm, friendly and helpful staff, would highly recommend for a quiet break although we did go December so don't know about peak season. Pic shows the beautiful sunrise view from what was our room.

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1Thank Hayleylil
VilaGaleHotels, Diretor-Geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you for taking some time to share your stay at the Vila Galé Santa Cruz, specially on how our teams effort provided you a good experience. As you very well putted, in a peak season it also a quiet break (Santa Cruz is a destination to relax) but more crowded. Hope to welcome you again soon. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $129 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira, Portugal
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
72 questions
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Questions? Get answers from Vila Gale Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“worth paying for a sea view”
 of 5 bubbles evem268, 28 Mar 2017 | Read review
“Choose a sea/pool view room when booking if possible as it was a costly upgrade once at the hotel.”
 of 5 bubbles W3984UQdavidw, 28 Mar 2017 | Read review
“Most rooms very nice, many have sea view. 3055 has massive double bed and decent view.”
 of 5 bubbles PandacoBarnsley, 23 Mar 2017 | Read review
“All rooms are good but there are some with sea views or pool views!”
 of 5 bubbles 79Mike, 23 Mar 2017 | Read review
“sea view worthy paying extra”
 of 5 bubbles jandlUk, 7 Mar 2017 | Read review
5 of 5