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Vila Gale Santa Cruz

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Rua Sao Fernando 5, Santa Cruz, Madeira 9100-173 Portugal
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USD 140
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Free cancellation until 28/06/22
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USD 128
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Free cancellation until 27/06/22
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Traveller (1176)
Room & Suite (243)
Pool & Beach (219)
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 5 hotels in Santa Cruz
Location
Cleanliness
Service
Value
Travellers' Choice
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Evening entertainment
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
English, French, Portuguese
1441Reviews126Q+A100Room tips
Traveller rating
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Popular mentions
amy wrote a review Dec 2021
Fairfield, Connecticut339 contributions145 helpful votes
The deco is much older and the building is much older. Could be better. I really don’t like orange color theme. Bathroom is slightly updated but not shower. Food is good. It’s farther away from Funchal and I’d rather stay in Funchal. But it’s close to airport
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Vila Galé, General Manager at Vila Gale Santa Cruz
Responded 4 weeks ago
Dear Amy, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)
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Amygoonwall wrote a review Oct 2021
2 contributions
Nice hotel in a quiet location, free bus to Funchal was definitely a bonus. Buffet wasn’t amazing, food was nice but lacked variety. Bar was good and Duarte was very polite and made amazing cocktails!
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Vila Galé, General Manager at Vila Gale Santa Cruz
Responded 8 Oct 2021
Dear Amy, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)
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Sadiya G wrote a review Oct 2021
Hayes, United Kingdom25 contributions39 helpful votes
Nice hotel. Very good for those who are looking for a very relaxing holiday sitting by the pool. But service lacks. Pros: -very big hotel, pretty and very large pool -they have a kids pool which is great as it keeps them out of the big pool -nice breakfast, fresh eggs cooked as you order - nice indoor pool - free transfer bus that takes you to the city Cons - our plane landed at 10am, check in wasnt until 2pm, we didn't know this. We came straight after our wedding and hadn't slept in 36 hours. To then find out when we got there that we had to wait over 2 hours for our room was incredibly frustrating. - we were not told about the transfer bus when we checked in and ended up spending 100 euros on a taxi to and from the city in one day. We only find out because we asked at reception when we got back from the city. I was very annoyed that they didn't tell us, and we wasted so much money -there is always a massive queue at reception so it takes forever to get your queries answered. - no halal food at the hotel, so there was nothing on the poolside bar lunch menu that i could eat. We had to go out of the hotel everyday for lunch -no good entertainment at the hotel. There is a folk dancing group on Fridays, and live singers 2 or 3 other days which i was completely disinterested in - there is no night life in the area itself so it can get boring if you're the type who likes to go out in the evenings after dinner - taxis are extremely over priced on the island I don't think i would visit the island again, and its definitely more of a holiday for 3 or 4 days rather than 7 days. It's very boring, and only good if you're looking to head to bed at 9pm because there's nothing to do after that.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Ask for the free transfer bus timings at the reception when you check in to go into the city of...
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Response from Vila Galé, General Manager at Vila Gale Santa Cruz
Responded 6 Oct 2021
Dear Guest, Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future. Kind regards Luis Caldeira (General Manager)
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burygirlkeeper wrote a review Oct 2021
Bury, United Kingdom392 contributions113 helpful votes
We stayed five nights and liked the room - would have preferred a proper big bed not two singles pushed together though. Fridge and air con both worked well and were quiet. We were all inclusive. There was a decent range of hot and cold food available, at times items on the buffet were Luke warm which was disappointing but the show/grill kitchen was reliably good for fresh hot meat and fish. Staff usually attentive with drinks at dinner and constantly cleaning used tables. Some of the feta/mozzarella cheese was definitely silk tofu as the texture and flavour was not right. Could do with having more vegetarian and vegan options. Not having to pay extra for Magnum ice creams or vodka/rum/whiskey/pop/wine/draft lager was a good call with the all inclusive deal. The outdoor pool was cold especially when the sun wasn't out, as it is often in shade and wind and isn't heated. There were a lot of sunbeds and umbrellas but these often move in the wind! The children's small pool slides were fun though. Could do with staff clearing the area of plates/glasses/rubbish more though as plastic glasses blow over easily and I fished used face masks out of the pool more than once. Massage at the hotel spa was decent, no issues with any staff or equipment, if I could change something it would be to have a later shuttle bus back from Funchal than 5.30pm - maybe 9/10pm to reduce drink driving and taxi fares.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Free car park on site often busy. Bring strong clips/clamps for your sunbed towel. Bring your own...
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Response from Vila Galé, General Manager at Vila Gale Santa Cruz
Responded 5 Oct 2021
Dear Guest, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We are really sorry for the situation and we hope that you are better. As soon as you informed us the situation the room, the reception provided another room and asked you if you are well and if you needed any support. It was replied that it was not necessary. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager) Yours faithfully, Luis Caldeira (General Manager)
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Luckwell wrote a review Sept 2021
Southampton, United Kingdom6 contributions3 helpful votes
Bit worried by previous reviews but pleasantly surprised by hotel. Staff generally friendly. Didn't have a problem with food. Although pool was cold, it was quite refreshing once you got in. Unfortunately I had a fall in my bathroom early one morning. Water had been coming through the ceiling all night, making the floor like an ice rink. Banged head on sink and hurt shoulder and hip. Telephoned reception, no-one came. In the end went to reception and reported it. Nothing written down. Just given keycard for new room. No concern shown for my wellbeing. Two weeks later still bruised and sore head.
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Date of stay: September 2021Trip type: Travelled solo
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Response from Vila Galé, General Manager at Vila Gale Santa Cruz
Responded 1 Oct 2021
Dear Carol, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We are really sorry for the situation and we hope that you are better. As soon as you informed us the situation the room, the reception provided another room and asked you if you are well and if you needed any support. It was replied that it was not necessary. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager) Yours faithfully, Luis Caldeira (General Manager)
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PRICE RANGE
USD 101 - USD 179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila gale santa cruz hotel santa cruz, vila gale hotel santa cruz, santa cruz vila gale, vila gale madeira
LOCATION
PortugalMadeira IslandsMadeiraSanta Cruz
NUMBER OF ROOMS
262
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Frequently Asked Questions about Vila Gale Santa Cruz
Which popular attractions are close to Vila Gale Santa Cruz?
Nearby attractions include São Salvador Church (0.2 km), Municipal Market of Santa Cruz (0.1 km), and Aquaparque Madeira (0.6 km).
What are some of the property amenities at Vila Gale Santa Cruz?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Vila Gale Santa Cruz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Vila Gale Santa Cruz?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Vila Gale Santa Cruz?
Yes, free parking is available to guests.
What are some restaurants close to Vila Gale Santa Cruz?
Conveniently located restaurants include Adega Moniz, Taberna do Petisco, and Restaurante Do Dia Pra Noite.
Are there opportunities to exercise at Vila Gale Santa Cruz?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Vila Gale Santa Cruz?
Yes, dry cleaning and laundry service are offered to guests.
Does Vila Gale Santa Cruz offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Vila Gale Santa Cruz?
The staff speaks multiple languages, including English, French, and Portuguese.
Are there any historical sites close to Vila Gale Santa Cruz?
Many travellers enjoy visiting Aqueduto De Machico (4.4 km) and Forte Dos Reis Magos (6.0 km).