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Innkeeper's Lodge Tunbridge Wells, Southborough

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Traveller (23)
Room & Suite (4)
Dining (2)
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Overview
  • Excellent26%
  • Very good31%
  • Average27%
  • Poor10%
  • Terrible6%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Restaurant
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)
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LanguageEnglish
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All reviewstunbridge wellscooked breakfastat busy timesrooms are cleancomplimentary breakfastfacing the main roadwould stay here againpub with roomshotel barspent two nightssaturday nightcar parkinnkeepers lodgeaccommodationcrickettilesflush
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1 - 5 of 161 reviews
Reviewed 2 days ago via mobile

Two nights and never again. Dirty room, light fittings hanging out of the ceiling, broken toilet seat, stained bed linen, broken sink waste, etc, etc. Appalling housekeeping, no clean cups, no glasses, toilet rolls, etc, etc. Amazing considering it's part of the same chain as...More

Thank shaun t
Reviewed 11 March 2018 via mobile

We stayed here one night (9th March) as a pre-Mother’s day treat. We like to eat at The Hand and Sceptre and the last time we were here (October 2017) we noticed that they had rooms to stay there. So we decided that come Mother’s...More

1  Thank kymsb
Response from General Manager A, Manager at Innkeeper's Lodge Tunbridge Wells, SouthboroughResponded 26 March 2018

Hi Kymsb, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

Reviewed 22 February 2018 via mobile

Booked for 2 nights - had no hot water at all. After complaining we were advised to leave it running for longer! We’d had it running for 10 minutes. Under the legislation referenced in ACOP L8 and HSG274 Pt 2, hot water must reach all...More

Thank Rob C
Response from General Manager A, Manager at Innkeeper's Lodge Tunbridge Wells, SouthboroughResponded 26 February 2018

Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01892 529292. We look forward to hearing from you.

Reviewed 13 February 2018 via mobile

Our room needed a bit of TLC. The main bed was only a double - I think most couples expect a king these days and there was room for one for sure. Shower room smelt very musty and needed a deep clean - the previous...More

Thank Dizzy_Blonde1
Response from General Manager A, Manager at Innkeeper's Lodge Tunbridge Wells, SouthboroughResponded 19 February 2018

Dizzy_blonde1, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Reviewed 3 January 2018

poorly made up room not ready on arrival shower tray dirty[hair] not that it was needed as no hot water.Poor tv signal,rude staff more interested in playing with mobiles.I have waited patiently for a requested callback from a manager for 5 days which speaks volumes.More

Thank kleigh6806
Response from General Manager A, Manager at Innkeeper's Lodge Tunbridge Wells, SouthboroughResponded 23 January 2018

It is disappointing for us to hear that your experience was anything less than great. If you are willing to give us another chance, please contact us at 01892 529292 so we can understand your situation better in order to try and turn your experience...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 90 - USD 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 90 - USD 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (23)
Room & Suite (4)
Dining (2)
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Room Tips
"very noisy road at front from 5am/1am"
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"nonly used restaurant"
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"Avoid rooms at the front or bring your ear plugs!"
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"We overlooked the common, no noise from the main road outside. First floor."
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