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Embassy Suites by Hilton Richmond

Booking.comUSD 203*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 211*
USD 203*
USD 211*
USD 203*
USD 211*
USD 203*
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Embassy Suites by Hilton Richmond
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957 Reviews from our TripAdvisor Community

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Showing 954: English reviews
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Burke, Virginia
Reviewed 3 days ago NEWvia mobile

We were there on a weekend, and so were not impacted by the construction. The guests rooms have been updated. There's a lot of living space, though the bathrooms are small. Breakfast was good, and as it was Easter, the staff brought around candy to the kids. Very thoughtful, and was above and beyond. Would definitely stay here again.

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Helpful?
Thank Suze412
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Suze412, Thank you for choosing to stay with us over the Easter weekend. We're pleased your stay was unaffected by our hotel conversions. We appreciate your nice comments and recognition of our staff. We're thrilled with the anticipation of a new Embassy Suites by Hilton Richmond hotel. Please plan to return in the near future. Best Regards, Jehosheba B.

Liverpool, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

My apprehensions stepping into a property that was undergoing a massive renovation were quickly taken care off by some superb attention to customers by obvioulsy well trained staff. I don't know how they managed to keep the place so clean and with minimum of disruption, including the famous Embasssy breakfast buffet. Definitely a place I will stay again and one...

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Helpful?
Thank DrParticle
About Hotel's Favourite Review
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear DrParticle, We are very excited about our renovation at the Embassy Suites in Richmond and look forward to your return! We hope you will love the changes we are making. Best Regards, Kathleen Lyons

Sumter, South Carolina
Reviewed 1 week ago

Hotel under construction but they made sure we were informed prior to booking. This did not negatively effect our stay at all. Staff friendly, Room clean, the omelets were tasty and several restaurants in walking distance

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tonyag583
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear tonyag583, Thank you for your remarks. We are delighted you enjoyed your stay with us and received renovation notifications. We are committed to providing the best service despite of our renovations. We hope you return to see our brand new hotel in late 2017. Best Regards, Jehosheba B.

katonah, United States
Reviewed 1 week ago

This hotel has the large suites and complimentary breakfast which is great for families. The location is right off several highways making driving easy. Many restaurants and stores within walking distance.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nancywI4589QK
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear nancywI4589QK, Thank you for your feedback. We appreciate you staying with us. Best Regards, Jehosheba B.

Reviewed 1 week ago

Hotel was being renovated with no access to the general amenities offered by the brand; noise and move of simple services to basement made this a below expectations stay (note that nowhere in the booking it referenced major renovations).

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ESFromNYC
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Evis S, Every effort is being made to inform of our renovations with the Brand through our website and through notices on Hilton reservations confirmation emails. We are sorry if this information was somehow missed, our intention is to inform our guests of our major renovation and we sincerely apologize for any inconveniences and disappointment caused. Although, our restaurant...

Charleston, South Carolina
Reviewed 2 weeks ago

The staff was super friendly and helpful. Always a smile and hello when we came and went. Breakfast was great. The pool was nice. The room was clean. The are currently undergoing a remodel but this honestly didn't bother us one bit. I would definitely recommend this hotel:)

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 447dustinb
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear 447dustinb, Thank you for your nice comments. I will share your compliments with our staff. We appreciate your patience and understanding. Please plan to return to experience our brand new hotel in late 2017. Best Regards, Jehosheba B.

Annapolis, United States
Reviewed 2 weeks ago

While staff was friendly and helpful, the condition of the building due to construction was shabby and noisy. The restaurant was missing but they did their best to accommodate folks for breakfast in a conference room. The entire atrium was wrapped in plastic and the noise from construction in the mornings reverberated to make it sound like someone was busting...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank elizabethwR4532SV
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear elizabethwR4532SV, Thank you for your comments. We apologize for your experience. Please try us again when renovations are complete. Best Regards, Jehosheba B.

Jacksonville, Florida
Reviewed 2 weeks ago

The construction atmosphere and lack of a bathtub made this hotel most undesirable. The shower faucet dripped constantly. The sheeting in the hallways is eerie. The room is spacious but dark. The service was friendly and efficient.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank irisk425
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear irisk425, Thank you for your remarks. We're sorry we were unable to accommodate your needs. Please excuse our temporary appearance. We making strives to complete our renovations in a timely manner. Best Regards, Jehosheba B.

Dublin, Ireland
Reviewed 2 weeks ago

We were on a road trip to Boston and this hotel was near the motorway so we could get on the road early next day. While I was aware of refurbishments taking I was not expecting to check in to what looked like a building site. Whole lobby area was blocked off with plastic sheeting from ground to top floor....

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Helpful?
Thank Tet1
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Tet1, Thank you for your candid remarks. Despite renovations, we appreciate you noticing our staff's efforts with regards to rooms, hotel amenities and customer service. Please plan to return when renovations are fully complete in late 2017. Best regards, Jehosheba B.

Fort Worth, Texas
Reviewed 2 weeks ago

Entire hotel under construction. It wa dirty, breakfast buffet is in a hallway, construction noise was irritating and internet was very spotty. Not worth the money spent, there are other properties nearby.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank P5501KMericas
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear P5501KMericas, Thank you for your feedback. We are sorry you had a negative experience. Please try again when the hotel renovations are complete. Best Regards, Jehosheba B.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Region: United States > Virginia > Henrico
Price Range: $212 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up rooms less issues with noise from ongoing construction work.”
Tet1, 9 Apr 2017 | Read review
“There are no good rooms, all are in the Construction Zone”
C0vertCritic, 16 Mar 2017 | Read review
“A good room can be found at the nearby DoubleTree, but not at this property.”
717sfg, 24 Feb 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
michaelkL5001VI, 3 Feb 2017 | Read review
“keep away from the elevators”
marcogC8083WK, 25 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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