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Embassy Suites by Hilton Richmond

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908 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Williamsburg, Virginia
Reviewed 2 days ago NEW

Front desk staff was very courteous and efficient. Cleaning crew did a great job on all three days. Breakfast was fantastic and the cook and servers were friendly and helpful. Always enjoy my stays at embassy suites

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michael M
Fredericksburg, United States
Reviewed 2 days ago NEW

The noise (even without the extensive construction) in this building is terrible. If you are striving for a quiet and relaxing stay, choose another hotel as even your sound machine will not be able to drown out the talking, pounding, clanking and echoing of children running through these hallways.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 968deidrew
United States
Reviewed 3 days ago NEW

Hotel was under construction, so interior views were closed off. Breakfast was great. Was not at the hotel to enjoy evening reception. Room was very clean, and comfortable. Pool is small, but was great for the kids.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 382kimberlyt
Washington DC, District of Columbia
Reviewed 1 week ago

This property is under construction, and I am sure it will look fantastic when done. The staff was very accommodating and courteous. Unfortunately my "mobile key" did not work for accessing my room, but the evening reception and continental breakfast made up for that. Overall a great experience for an overnight work trip.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank michellebH2989NM
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear michellebH2989NM, Thank you for your feedback and we think it is going to look fantastic too! Also, thank you for your kind words about the staff and we hope to see you again soon. Best Regards, Kathleen Lyons

Cincinnati
Reviewed 2 weeks ago

This hotel is under construction. Not paint, carpet, and wallpaper construction.... JACKHAMMER construction. They are tearing out the common areas on the ground floor. The place is full of concrete dust and an unbearable amount of NOISE!!!! We have always enjoyed our stays here in the past, but avoid this hotel while it is under construction!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sheilar68
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Sheilar68, We are thrilled to be renovating the hotel and have noted the hours on our website. We apologize for the noise you experienced. We hope you will like the changes and will return in the future to see our new look! Best Regards, Kathleen Lyons

philadelphia, pa
Reviewed 3 weeks ago

Had to stay in Richmond for a week. I was aware that the hotel was under renovations. Didn't appreciate the level of noise or dust involved. I requested a room change or discount on my second night. Front desk refused and I checked out. However, the breakfast staff was awesome.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank constantlyvaca
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear constantlyvaca, Thank you for your feedback. We do hope you will like our hotel when we finish and try us again. I'm sorry this stay was not enjoyable. Best Regards, Kathleen Lyons

Springdale, Arkansas
Reviewed 3 weeks ago

Stayed over Christmas Holidays while visiting our son's family. Hotel is being remodeling which the staff discussed when reservations where made. Will be beautiful when completed. Staff is excellent! Really made our stay a great one! Bobby at the desk made a point of asking our names and remember our names as he greeted us as we would come and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Hal E
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Hal E, Thank you for your kind words and for choosing to stay with us. I just showed Bobby your comments and he wishes you and your family a wonderful new year and also wanted to tell Ms. Diane Hello! We hope to see you again soon. Best Regards, Kathleen Lyons

Charlotte, North Carolina
Reviewed 3 weeks ago

We stayed in the Richmond ES a few weeks ago. The check-in/out staff was great as was the team on hand for breakfast. Very friendly and helpful. The pool/hot tub area is so so. If your kids are in need of a swim and you have been traveling for a long time, it will do. But its very small, smells...

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Helpful?
1Thank RossfromCLT
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear RossfromCLT, Thank you for staying and providing feedback. We hope you will stay next time you are in Richmond. We are excited about the changes our renovation is bringing and hope you will like our new look. Best Regards, Kathleen Lyons

Reviewed 5 weeks ago

I stayed here for two weeks for my work and had a great experience. The room is nice and the hotel is in a great location, far enough out of the city to take a nice walk and see a lot of trees. My only complaint is that I had to ask for my sheets to be changed because housekeeping...

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Helpful?
Thank Clark418
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Clark418, Thank you for your feedback. We hope to see you again soon. Best Regards, Kathleen Lyons

richmond, United States
Reviewed 15 December 2016

This is the smallest bathroom I had been in I touched the left and right walls at the same time and I'm only 5'4" tall. The itself room was ok but for a suite to have such a some bathroom it really doesn't make sense

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank jorgevQ6727KC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear JorgevQ6727KC, Thank you for your feedback. We hope you will try us again. Best Regards, Kathleen Lyons

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Region: United States > Virginia > Henrico
Price Range: $207 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
“We stayed on 3rd floor. Slow elevator”
 of 5 bubbles cindys48, 2 Sep 2016 | Read review
“Corner rooms away from atrium are quietest”
 of 5 bubbles jrexmilner, 13 Jul 2016 | Read review
“Look closely at the map to see where rooms are relevant to elevators if distance matters.”
 of 5 bubbles OHWanderingProf, 4 Jul 2016 | Read review
“Get free wifi if you sign up for their free HHonors loyalty program.”
 of 5 bubbles JamieW861, 2 Jul 2016 | Read review
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