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Residence Inn Richmond Northwest/Short Pump

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Residence Inn Richmond Northwest\/Short Pump
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181 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Richmond Northwest/Short Pump
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Showing 180: English reviews
Denver, North Carolina
1 review
Reviewed 2 July 2016

I would like to thank Mr. Haywood who was very professional and accommodating in my stay for three nights at the Residence Inn in Henrico, VA. He made it his priority to ensure that my family and I had the best time.

Helpful?
Thank YvetteTobias1
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you very much for staying with us and recognizing Haywood. He is truly a superstar here at the hotel. I will definitely pass along your comments to him he will be delighted. Hope to see you again on your next visit to Richmond. Sincerely, Seth Weiss General Manager More 

eastern US
Level Contributor
106 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 20 June 2016

My wife and I stayed at this hotel in the spring of 2016 while visiting Richmond. The next time we visit, we'll probably stay somewhere else because of a bunch of little things. The room needed some routine maintenance. When we got to our room, we found that two of the lights in our room didn't work - a desk... More 

Helpful?
1 Thank va_trailrunner
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write a review in regards to your recent stay. We do apologize that you were having some issues with the guest room during your stay. I have passed on such issues to the appropriate departments, and will continue on making sure each department is working together as a... More 

Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 June 2016

Great pet friendly hotel that is easy to find and close to several options for dinning. We choose to use the in room menu for food delivered after a long day. The choices were excellent. great night sleep very clean room.

Helpful?
Thank cgregory613
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you for your kind words in regards to your recent stay. We hope that your business endeavors were a success, and hope to host you the next time you’re in the area. General Manager Seth Weiss More 

Toronto
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2016

I've stayed at this Residence Inn on two occasions, both times I've had a pleasant stay with no complaints. Breakfast is always good and filling, great coffee as well. Rooms are very clean and spacious and staff is very friendly. The breakfast area hosts a happy hour during weekday nights with complimentary beer or wine and "snacks" and by snacks... More 

Helpful?
Thank RogueSix
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you very much for writing a wonderful review in regards, to your stay. We appreciate you staying with us and look forward to hosting you the next time you’re in the area. General Manager Seth Weiss More 

United States
Level Contributor
110 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 May 2016

Have stayed multiple times here. Wonderful arrangement, two bedrooms on either side of shared living/kitchen space. No outside noise either where we usually end up, and the upper view of a few nice trees outside instead of the parking or recreational areas. Service always excellent and professional. We bring our own food but the breakfast is ok. Crowded!! Beds nice... More 

Helpful?
Thank Birdsong859
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you very much for your kind remarks. I hope to see you next time in Richmond. As always it was our pleasure serving you. Sincerely, Seth Weiss General Manager More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 May 2016

We stayed here on a drive up I-95. Its about 10 minutes off of I-95. Very clean and well kept hotel. The staff was really friendly and had a crib waiting in our room for us when we arrived. The rooms are really small. Each room has a queen bed and you just have a little more space to walk... More 

Helpful?
Thank 319Rebecca2014
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you very much for taking the time to review our hotel. I am pleased your room was up to your expectations and the crib was in the room as expected. I do apologize for the size of the room and the mattress, as well as, the hot buffet breakfast. Hope to see you on your next visit to Richmond... More 

Knightdale, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 May 2016

Checked into room 119 April 13th - May 21st, the result of a short-term job assignment. Service from the front-desk staff was great, especially Haywood, great customer service, accommodating and remembered my name immediately :) Also the Hispanic speaking gentleman that assisted with maintenance, very customer service focused. Oh and I can't leave out the young lady that usually works... More 

Helpful?
Thank cheleNC68
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you so much for writing a review in regards to your recent stay. We apologize that housekeeping was not consistent throughout your stay. We have made improvements to the housekeeping department, and we feel strongly that such issues will not be a problem moving forward for the property. Thank you again for staying with us, and... More 

Level Contributor
4 reviews
Reviewed 18 May 2016

There are four persons in particular who embody phenomenal customer service---Brittany, Haywood, Glynnis and Kathy. I hope your management team appreciates you as much as customers do. No matter what time of the day, and what type of request they always have a smile and are ready to serve the customers.

Helpful?
Thank Sally S
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review on your recent stay! We appreciate your kind words, and will share with the team. We hope to host you the next time your in the area. General Manager Seth Weiss More 

Florence, Kentucky
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 May 2016

The room was spacious, comfortable, and clean. The staff was very helpful in getting to the right part of town to find the locations we wanted. They were also helpful with traffic. The social times and breakfast were inviting and the food was quite tasty.

Helpful?
Thank smithre1972
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you so very much for taking the time to write a wonderful review on your recent stay with us. We are glad to hear that you enjoyed your time, as well as the breakfast, and social hour. We very much hope to host you the next time your in the area. General Manager Seth Weiss More 

Hydes, Maryland
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 5 May 2016

Nothing like coming off a long road trip to be greeted by Haywood at the front desk at the Residence Inn in Short Pump, VA. I was travelling on business, tired, and hungry. Not only did Haywood make me feel super welcome, but I came right during happy hour at the hotel that evening. I received a nice light meal... More 

Helpful?
1 Thank WendyW
RICIN_12, General Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Valued Guest, Thank you so much for taking the time on writing a wonderful review of your recent stay. Also, we have shared your praise with Haywood, and he is gleaming with excitement. We look forward to seeing you the next time that you are in the area, and again thank you very much for staying with us! Best... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Richmond Northwest/Short Pump

Address: 3940 Westerre Parkway, Henrico, VA 23233 (Formerly Residence Inn Richmond Northwest)
Region: United States > Virginia > Henrico
Price Range: $149 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond Northwest/Short Pump 3*
Number of rooms: 104
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Also Known As:
Residence Inn Richmond Northwest Hotel Richmond
Richmond Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe the top floor so no one walks overhead.”
 of 5 bubbles pegmoo, 23 Oct 2016 | Read review
“3rd floor South side.”
 of 5 bubbles 680ivanf, 21 Oct 2016 | Read review
“hotel is dog friendly - request a room accordingly”
 of 5 bubbles AP1108, 23 Aug 2016 | Read review
“I stayed in room 218, located near the elevators and not too far from stairs to exit.”
  • The employee moved the bed over away from the leaking sprinkler
  • The first thing my dog does after checking out is to test out the bed :-)
 of 5 bubbles Marinda0, 14 Aug 2016 | Read review
“Ask for Britanny”
 of 5 bubbles dapperdons, 16 Jul 2016 | Read review
5 of 5
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