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Sheraton Chihuahua Soberano

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Traveller (101)
Room & Suite (75)
Dining (26)
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Overview
  • Excellent32%
  • Very good43%
  • Average16%
  • Poor4%
  • Terrible5%
Travellers talk about
“pool area”(3 reviews)
“club floor”(2 reviews)
“bit dated”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (168)
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24
40
11
4
2
Show reviews that mention
All reviewspool areaclub floorbit datedthe staff was friendly and helpfulexcellent viewbeautiful hoteltourist attractionsstayed nightscomfortable roomlobbycitybusinesspartieshillsidestatuesamenitiesiron
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1 - 5 of 81 reviews
Reviewed 4 weeks ago via mobile

Business meeting. Excellent hotel. Magnificent views. The staff very attentfull. Breakfast incredible. Pool area refreshing. Service at the pool area kind a slow. But... I found chocolate paper wraps under the sheets. 1 pillow smelled. Mold in the shower. Cockroaches at night in the pool...More

Thank Llech23
Response from OscarLeyva, Guest Relations Manager at Sheraton Chihuahua SoberanoResponded 4 weeks ago

Thank you for your comments, we are striving our effort on the details you mentioned, so this will not happen again, we hope you can give us another oportunity to demostrate you our compromise.

Reviewed 14 March 2018

Had a very positive experience at this nice hotel. All the staff members were very attentive and super accommodating. Good breakfast. Only complain was the restaurant service was very slow (very nice servers, thou).

Thank jsmcolegio
Response from OscarLeyva, Guest Relations Manager at Sheraton Chihuahua SoberanoResponded 14 March 2018

Than you for your comments, we are striving our efforts, in the situation you mentioned, we hope you can give us enother oportunity to host in the near future, it will be our pleassure.

Reviewed 25 February 2018 via mobile

Modern , great rates and good food. Stayed here one night for business. Well appointed and comfortable. The hotel a complementary drop off service to the airport at 6:00 am. I have stayed at other hotels in Chihuahua and this one has been the best...More

Thank globalnomadforyou
Response from OscarLeyva, Front Office Manager at Sheraton Chihuahua SoberanoResponded 26 February 2018

Thank you for your comments, we are glad that you had a good experiencia with us, we hope we can host you in the near future, it will be our pleasure. Anything you need, please let us know.

Reviewed 20 October 2017

I stayed 15 nights. I stay at a fair number of hotels throughout the year and this visit to the Sheraton Chihuahua was exquisite. Check in was super easy, everything was very clean. Staff is very friendly and helpful. the bed and linens were heavenly....More

Thank 583Nick
Response from Arturo P, Front Office Manager at Sheraton Chihuahua SoberanoResponded 21 October 2017

Thank you for your comments, your feedback its really important,we hope to see you soon and host you the way you deserve. Anything you need please, let me know. Arturo Padilla Front Office Manager

Reviewed 26 September 2017

The Sheraton Soberano is located near the San Francisco Country Club. It is a beautiful hotel with great views. The room was comfortable and clean. The amenities in the room including the coffee maker and iron were non-functional. The maid service is excellent! This hotel...More

Thank JOE L
Management response:Responded 26 September 2017

First of all, let me sent you a cordial greeting, we offer an apology from all associates of the Sheraton Chihuahua Soberano Hotel, from all the asociates, to General Manager for an involuntary problem that presented itself with this situation. We are working to improve...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Airport Transportation
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 66 - USD 107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 66 - USD 107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (101)
Room & Suite (75)
Dining (26)
Pool & Beach (16)
Business Centre & Event Rooms (24)
Family and Play Areas (23)
Questions & Answers
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avery47
27 December 2016|
Answer
Response from gab_miranda |
it means that you can up your pants they mess with your money my friend
0
Votes
Google Translation
pamele2014
21 July 2014|
Answer
Response from AtencionAlClienteHS | Property representative |
Hello, a Lobby charge might refer to either a bar or Executive Lounge bill. Thank you,
0
Votes
Google Translation
Room Tips
"Stay away from rooms near the pool area!"
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"away from the lobby"
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"Avoid this hotel if you want to spend good nights in Chihuahua"
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"Best views of the city!"
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