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We just returned from the Grand Sirenis Matlali in Puerto Vallarta. Wonderful!! First, when you exit customs, DO NOT talk to anyone inside the airport. They are time-shares and very aggressive. All the resort reps and buses are outside.
Back to Matlali. The Concierges on...More
First of all this is not what we consider a 5 star resort but it is nice (maybe 3.5-4star is more accurate). Great for Adults as there are 2 fantastic adult only pools. To say it is quiet and relaxed is an understatement but it...More
Thank Tandrea R
Response from GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & SpaResponded today
Dear Tandrea R,
Thank you for choosing Grand Sirenis Matlali and for the time you took to share your review.
We value our guests’ opinions and we are always happy to receive suggestions on how we can improve our hotel to satisfy our guests experiences....More
The service is non existant in this place!!! One disappointment after another, one after another and like this throughout every day of the stay. Staff and management DO NOT CARE. So frustrating! Room not ready at 17:00, no time given for it to be ready,...More
Response from GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & SpaResponded yesterday
We appreciate that you took the time to share your review with us. We always encourage our guests to send us their feedback as this helps us to improve our service.
We are deeply sorry we did not meet your expectations. Thank you...More
We stayed here for two weeks at the end of Sept into October and it was beautiful.
The setting is gorgeous, in the middle of a jungle type area, trees surrounding every view.
It was very very quiet, which we liked but if you don't...More
I recommend staying at this resort during the rainy season. We stayed in August 2018 and although we didn't get as much rain as we would have liked, the hills are so green and the evening thunder & lightning storms are amazing from your balcony....More
Thank Felicia B
Response from GrandSirenisMatlali, Director de Relaciones con Clientes at Grand Sirenis Matlali Hills Resort & SpaResponded 2 weeks ago
Dear Felicia B,
On behalf of our staff and management team we would like to thank you for visiting Grand Sirenis Matlali for the 3rd time and for sharing your comments.
We are glad to read your kind comments and suggestions.
Please note comments from...More
Response from Jareds_mommy528 | Reviewed this property |
I believe 117 rooms they can hold 516 guest I think we were told and no it’s not adults only just a section of rooms, one pool and the mineral pool is adult only. We are here now and they said there is an adults only... More
I believe 117 rooms they can hold 516 guest I think we were told and no it’s not adults only just a section of rooms, one pool and the mineral pool is adult only. We are here now and they said there is an adults only restaurant but so far kids are still in there.