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Krystal Beach Hotel

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Krystal Beach Hotel
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115 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Randfontein
Reviewed 9 January 2017

The first room we were allocated was in the back overlooking a wall. We were not impressed and request and to be moved. The second room was close to the lift and very noisy. The fact that the staff was accommodating was great

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Thank 808sydneyj
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for taking the time to review the Krystal Beach Hotel. I have taken cognisance of your comments. Briefly, well over 90% of our rooms all have absolutely stunning, unsurpassed, views of the mountains and sea. Unfortunately, with occupancy near 100%, we were unable to allocate you a room with a truly magnificent view. Having said that, and as...

Lausanne, Switzerland
Reviewed 8 January 2017 via mobile

We loved the place, not too far away from cape town but close to nature, perfect for one day trip trekking, bikini beach near by was ok but too many people, we preferred going in the direction of hermanus. You need a car if you want to be mobile. Great breakfast on the peer, and nice revamped rooms: modern, we...

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Thank Cecile9064
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Dear Cecile, Thank you for taking the time to review the Krystal Beach Hotel. We are delighted you enjoyed your stay with us. Views from most of our rooms combine both sea and mountain - in this respect we are peerless. I'm sorry you found Bikini beach so full - the Cape experienced a very busy season and all beaches...

Harare, Zimbabwe
Reviewed 7 January 2017

We enjoyed our stay at the Krystal Beach Hotel. Our room was beautiful and spacious. Comfortable bed, nice lounge area with beverage cooler, coffee maker and kettle. Bathroom had 2 basins, shower and soaking tub. There is a dressing area with plenty of cupboard space. Lighting in the room was top notch. Staff are friendly and helpful. Nice equipment in...

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Thank tsbarnes5
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for your kind review. I have conveyed your sentiments regarding our menus to the Chef's department for them to contemplate: sometimes it is quite a task to cater to the dietary preferences of all our guests. Having said that, our kitchen constantly evaluates our menu to refine our offerings, so I'm sure that they will take...

Benoni, South Africa
Reviewed 4 January 2017 via mobile

Did a last minute booking for my wife and I on New Years and flew down to Gordon's bay. Booked a double, and was given a twin. Booked breakfast included, but was refused. The blame was passed to Bradley, who was no where to be found, and we were put into another room without a balcony. Upon protest, they sent...

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2Thank GavinDiehl
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for taking the time to review the Krystal Beach Hotel. I have noted your comments and have brought them to the attention of all the Department Heads concerned. We truly strive, at all times, to enrich our guest experience across the board. For this reason I apologise most sincerely for disappointing you. You have indicated areas where we...

Copenhagen, Denmark
Reviewed 4 January 2017

Very nice hotel ... everything working well - we had a family room for 4 people. The area very close by the hotel was very nice- the area away from the hotel was not so nice, but we had a rented car and could drive around.

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1Thank jepper2017
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for taking the time to review the Krystal Beach. And for your kind words regarding the hotel. I am sorry you were not enamoured with the local surrounds. I realise the village was extremely busy, and perhaps this distraction deterred from its appeal. Fortunately we are located at the very heart of the finest attractions and activities that...

Somerset West, South Africa
Reviewed 3 January 2017

Absolutely shocking. False advertising! No welcome, incorrect booking details, wrong table. Had to find a waitress to take a drinks order. Did not know what a G&T was, nor gin and tonic.....took 3 separate trips to complete this part of the order. No festive atmosphere - one man band playing sad background music! The food was a very average regular...

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1Thank Karel B
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for taking the time to review the Krystal Beach. I have investigated and discussed your comments with all staff concerned. I have also spoken to many guests who attended our New Year's Eve Party. Briefly, I am afraid we shall simply have to agree to disagree. You see, everyone I spoke to expressed diametrically different views to those...

Middelburg, South Africa
Reviewed 3 January 2017

Stay at Hotel was absolutetly fantastic. The service was excellent and location perfect.Our Queen room was spacoius with sea and Mountain view and Will recommend hotel for everybody. Near to local restaurants

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1Thank elisabethv2017
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for your lovely review - we are very grateful that you took the time to review the Krystal Beach Hotel - and paid us such a generous compliment. We look forward to welcoming you back in the near future. May 2017 be a happy, safe and prosperous year for you and your family. Yours sincerely, Richard.

Johannesburg, South Africa
Reviewed 2 January 2017

service etc was tiptop except for dinner service in the restaurant .While the food was of excellent quality the waiter serivice was pathetic. when we arrived and asked forv a table for 3 we we told that we can sit anywhere ( in a very disinterested way) the first table we went to was not cleaned - plates had been...

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Thank jansY6346PB
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for your review and for pointing out some lapses; aberrations that blemish our otherwise impeccable reputation for providing great service and tremendous value for money. Human Resource and the Restaurant Manager have already put in much work to rectify the flaws mentioned. I'm sure you will be delighted should you visit us again. Have a terrific 2017! Yours...

Durban, South Africa
Reviewed 30 December 2016

What a lovely hotel. Close to all attractions in the Cape. The staff were attentive to all our needs and made sure we had a wonderful holiday. Breakfast was delicious. Highly recommend this hotel to all who visit the Cape. We will be back.

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Thank dermotj28
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you so very much for taking the time and effort to review the Krystal Beach Hotel. We are delighted that you enjoyed your stay with us and we very much look forward to welcoming you back in the near future. Have a terrific 2017. Kind regards, Richard.

Bidart, France
Reviewed 29 December 2016

Hotel with good equipments (gym facilities, swimmingpool, Nice bedroom). We were only 4 persons there..strange athmosphere..Gordon's bay is not a nice place for a visit. The bars surrounding are quite pleasant. We found it expensive for the low season. You better stay at Stellenbosch or Franshoek if you plan to visit the Vineyards.

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Thank Pauline P
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Many thanks for your review. Beauty is in the eye of the beholder and, if you read other reviews, you will find that a great many former guests will vehemently disagree with your statement that "Gordon's Bay is not a nice place". With regard to bar and restaurant prices, the Krystal Beach does in fact NOT mark-up its prices during...

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Amenities

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About the property
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Official Description (provided by the hotel)
The 4 star Krystal Beach Hotel is situated on the waterfront of the paradisiacal Harbour Island peninsula, nestled along the Western Cape shores of Gordon's Bay. Position is a priority and the hotel is at the epicentre of the Cape Town Metropolitan area. ... more   less 

Additional Information about Krystal Beach Hotel

Address: | Harbour Island, Gordon's Bay 7150, South Africa (Formerly Villa Via Gordon's Bay Hotel)
Region: South Africa > Western Cape > Cape Town > Gordon's Bay
Price Range: $121 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Beach Hotel 4*
Number of rooms: 112
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Also Known As:
Hotel Via Gordons Bay
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sit outside in the deck in the morning and fall in love with Gordons Bay.”
  • Sunset in Gordons Bay
 of 5 bubbles AndrewBHM40, 7 Dec 2016 | Read review
“The suites are very big and comfortable. Mine had a balcony with a sea view.”
 of 5 bubbles rudolfv442, 17 Nov 2016 | Read review
“request sea views, it doesnt harm to ask”
 of 5 bubbles trollandtoad, 8 Nov 2016 | Read review
“Hotel on Gordon's Bay Beach in Seaside Village in new harbor Island.All rooms beautiful mountain and sea views. Very secure”
 of 5 bubbles , 1 Nov 2016 | Read review
“The suite we stayed in was excellent. ”
 of 5 bubbles E8713ESdennism, 13 Oct 2016 | Read review
5 of 5