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Hotel Chadstone Melbourne

1341 Dandenong Rd, Chadstone, Monash, Victoria 3145 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 184
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Free cancellation until 10/09/21
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (129)
Room & Suite (111)
Dining (31)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Chadstone Melbourne
Updated 10/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 2 hotels in Chadstone
Inspired by the creative journey of fashion, a stay at Hotel Chadstone Melbourne is a voyage of seamless discoveries. A memorable experience of warm and welcoming luxury awaits your arrival at Hotel Chadstone Melbourne, MGallery by Sofitel. Every detail will catch your eye and inspire your mind. Positioned on the doorstep of Australia’s leading lifestyle destination – Chadstone – world-class dining, shopping, entertainment and experiences are at your disposal. Our expert concierge is on hand to curate a stay experience that balances your desire for relaxation and exploration. Hotel facilities include: 250 guest rooms & suites, 2 penthouses, day spa, indoor rooftop swimming pool, Altus Rooftop, Lounge & Bar, 8 conference & events spaces, gym, complimentary WiFi and valet car parking.
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Full view
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Indoor pool
Yoga classes
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Facial treatments
Light therapy
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Seating area
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
Languages Spoken
English, French, Chinese, Hindi
90Reviews2Q+A8Room tips
Traveller rating
  • 37
  • 30
  • 12
  • 7
  • 5
Time of year
Traveller type
Selected filters
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  • English
Popular mentions
Stacy C wrote a review Yesterday
New South Wales, Australia4 contributions4 helpful votes
I have been staying at Accor chain properties for well over 7 years and spent many many nights during this time only at Accor properties all over the World. It has been a very good experience as I found out that their hotels are above average compared to other chains. However, I cannot say this regarding the Hotel Chadstone Melbourne, MGallery by Sofitel. Stayed four nights at this hotel as an ALL-platinum member, it is not 5 stars and will not be back. It was a treat for our wedding anniversary, and we were assured by the Hotel Chadstone Melbourne, MGallery at reception that they would make the stay very special, however nothing was received. Not even any Platinum benefits. Not one MGallery staff member, over the four days acknowledged this milestone. “Service” is very fake and not up to the standards that you expect from other Accor properties. Staff do not care about customer service nor provide accurate information and somewhat cheats you. Restaurant, Bar and Reception staff where more interested in chatting amongst themselves. Even though I am a loyal ALL platinum member the staff there make you feel like you are interrupting them AND treat you like an outsider. Management needs to address this. The food is overpriced, very small portions and limited selection for what you receive. We left dinner at the Pastore Restaurant and breakfast starving hungry. Fortunately, there was plenty of options at the nice eateries in the food court at the shopping centre attached.
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Date of stay: April 2021
Room Tip: Good luck if you have made the terrible choice on staying at this Accor property.
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aladore2854 wrote a review 15 Apr
Melbourne, Australia1 contribution
Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
Trip type: Travelled on business
ghurst10 wrote a review 5 Apr
Melbourne, Australia23 contributions3 helpful votes
Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
Jp4nn wrote a review 2 Apr
Melbourne, Australia101 contributions44 helpful votes
Read before booking: Pros and cons and read this before booking. Cons: - pool area time is limited to one hour per day and they do check and kick you out (giving you an uneasy feeling the whole time in there). - spa is not warm (same temperature as the pool) - staff are average , see many instances at the bar lobby or reception where they just argue with themselves Pro: - new modern rooms - close to Chadstone shops - free parking in the centre Summary : it’s really sad seeing all the here kids having a good time and then being boots from the pool
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Date of stay: April 2021Trip type: Travelled as a couple
Jessicajane1982 wrote a review Mar 2021
1 contribution1 helpful vote
Sadly I was really disappointed with my trip. I had planned a much needed girls night with my bestfriend as we have small children. We were really looking forward to it. Firstly it took 25 mins to book in as there was only one person on counter and a massive line. This was 3pm on a Saturday. There was some staff member fluffing around in a suit moving an empty luggage cart around the foyer trying to look busy. My friend asked him if he could assist on counter but he said no and something about changing over of managements shift. We got the room and were really excited to have a few glasses of bubbles. My friends champagne was warm so we needed ice. My friend went out into the hall way and bumped into a housekeeper who said she would organise it. 25 minutes later and no ice my friend calls reception for the ice and also someone to help set up GoogleCrome as the tvs don't have any pay TV stations. Reception said the ice would be right up but they she didn't know how the GoogleCrome worked and couldn't help. Another 20 mins later no ice so I call reception and order it again and also ask about the GoogleCrome. I must have gotten someone else as they said the ice will be right up and they are sending someone up to sort the GoogleCrome. After another 15 mins my friend had to grab something from her car and then go looking for the ice. She leaves and 2 mins later I get a knock at the door. No ice! But I was offered a cup and saucer. She gets back about 15 mins later. She ended up going to the Bar to get some ice there. Couldn't believe it still hadn't been delivered. So if you want good service... do not book here! Also the room was dirty!!!! Not a great sign when you believe all this deep cleaning is happening because of the Corona Virus. We moved a bedside table to put in between our twin beds as we needed something to put our shared cheese platter on. The amount of dust underneath was unbelievable. I was able to scrape it into a massive pile. So id say it have never been vacuumed since the hotel was built. It was all just such as shame as we were so looking forward to our night. I expected it to be much better.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Sleep Quality
1 Helpful vote
USD 131 - USD 178 (Based on Average Rates for a Standard Room)
AustraliaVictoriaGreater MelbourneMonashChadstone
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Frequently Asked Questions about Hotel Chadstone Melbourne
Which popular attractions are close to Hotel Chadstone Melbourne?
Nearby attractions include Chadstone - The Fashion Capital (0.3 km), LEGOLAND Discovery Centre Melbourne (0.4 km), and Myer Chadstone (0.1 km).
What are some of the property amenities at Hotel Chadstone Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Chadstone Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Chadstone Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Chadstone Melbourne?
Yes, free public parking nearby, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hotel Chadstone Melbourne?
Conveniently located restaurants include Lindt Chocolate Cafe, Gyoza Gyoza, and Koko Black.
Are there opportunities to exercise at Hotel Chadstone Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and yoga classes during their stay.
Does Hotel Chadstone Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Chadstone Melbourne?
The staff speaks multiple languages, including English, French, Chinese, and Hindi.
Are there any historical sites close to Hotel Chadstone Melbourne?
Many travellers enjoy visiting Rippon Lea Estate (7.3 km), Caulfield Racecourse (5.4 km), and St John's Anglican Church, Malvern East (3.8 km).