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Alexandra Resort

1,828 reviews
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Traveller (1659)
Room & Suite (603)
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Overview
  • Excellent56%
  • Very good32%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“swim up bar”(118 reviews)
“full kitchen”(136 reviews)
Free Wifi
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (1,828)Write a Review
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All reviewsmango reef restaurantswim up barfull kitchenblue havenocean viewcaicos dream toursbay bistrotime sharegrocery storewasher dryerstudio roomfree shuttlebeautiful beachrum punchhalf bathcoral gardenssister properties
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21 - 25 of 1,775 reviews
Reviewed 2 weeks ago

This was my second stay at the Alexandra, traveled with 2 friends. We tried the All Inclusive option and stayed in a pool view suite. ROOMS, PROPERTY Rooms are great, very large. The bathrooms are huge, the suites have 1.5 bathrooms. Washer & dryer and...More

7  Thank bbkkmm
Response from Gthomas88, General Manager at Alexandra ResortResponded 2 weeks ago

Greetings! I thank you for your wonderful review. Our staff loves getting recognized for going above and beyond and we most definitely show them all of these reviews. We also use these reviews and our guests feedback to address the opportunities that our guests experience....More

Reviewed 2 weeks ago

Great views on the beach. This resort is understaffed, food and beverages are always out of stock and it is all-inclusive....service is slow, mainly polite, but the staff can’t explain when there is no water, no lemonade,no orange juice, no club soda, no sprite, no...More

10  Thank Lauralee U
Response from Gloria T, General Manager at Alexandra ResortResponded 2 weeks ago

Greetings, I am very sorry to hear that our resort has not met your expectations. We have experienced some opportunities with our deliveries of items and are working diligently to solve them. Please be assured that we are trying our best to deliver exceptional service...More

Reviewed 3 weeks ago

Rooms were nice, food was pretty good, service needs help. Service around beach or pool was pretty much non existent. Sometimes they would service another guest and then walk right by others like they didn’t want to take care of them . Had some very...More

6  Thank heidiez
Response from Gloria T, General Manager at Alexandra ResortResponded 2 weeks ago

Greetings! My apologies that the service did not meet your expectations. These opportunities will be addressed with the staff to ensure that they are taking care of all of the guests. I do appreciate recognizing Marcson as he will be very happy to be mentioned...More

Reviewed 3 weeks ago

My wife and I decided to do an all inclusive at the Alexandra Resort. From the moment we checked in, we felt welcome and we waited on continuously. All the staff were extremely friendly. The location was outstanding with the beach within a very short...More

2  Thank Edward Q
Response from Gthomas88, General Manager at Alexandra ResortResponded 2 weeks ago

Greetings! Thank you very much for your wonderful review. I am glad that you and your wife had a wonderful time with us and we look forward to welcoming you back in the near future. Warm Regards,

Reviewed 3 weeks ago

My wife booked this vacation as a surprise destination for my mid-January birthday and it was just what the doctor ordered. The property: Immaculately maintained grounds and beachfront. The idea that they were hit by multiple hurricanes seems simply unpossible. Our beachfront (2nd floor, balcony...More

4  Thank Michael V
Response from Gloria T, General Manager at Alexandra ResortResponded 3 weeks ago

Greetings! I am so overjoyed that your birthday will be one to remember! I cannot agree with you more. What a perfect way to spend a special occasion than on Grace Bay Beach! I am thrilled that the staff was one of the main factors...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
USD 624 - USD 1,093 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Grace Bay
#5 On the Beach Hotel in Grace Bay
#5 Luxury Hotel in Grace Bay
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 624 - USD 1,093 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Grace Bay
#5 On the Beach Hotel in Grace Bay
#5 Luxury Hotel in Grace Bay
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1659)
Room & Suite (603)
Pool & Beach (482)
Dining (161)
Amenities (76)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
JoyceofLife
25 February 2018|
Answer
Response from Gloria T | Property representative |
Greetings, As I have mentioned in my previous responses, we were encountering issues with our suppliers as well as being short staffed. We have been working diligently in resolving this situations and in fact have already... More
0
Votes
23 February 2018|
Answer
Response from Gloria T | Property representative |
Greetings, As previous responses to the question regarding food and beverage. We have encountered issues regarding the delivery of items in a timely manner but we are seeing that this is getting resolved. By June, and before... More
-1
Votes
sheneyney37
22 February 2018|
AnswerShow all 7 answers
Response from Gloria T | Property representative |
Greetings, Thank you for your question. As stated in previous responses it depends on the level of expectations from the different guests. The staff is trying their hardest to offer the best service possible while still... More
0
Votes
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Room Tips
"No true "oceanview" available"
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"Higher floors have better views...ocean view is really good. Oceanfront rooms are awesome!!"
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"We were in a top floor, oceanfront room. The oceanfront rooms were not significantly more expensive, and..."
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"Ask for a higher floor - you''ll have an ocean view!"
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