The check in was great. A man checked me in and even made a call to see about parking down town for me. Very nice. Room was great. Clean, had microwave, refrigerator, and plenty of towels. Went to check out around 6 am Saturday morning, handed in my key card and asked for a receipt was told the computers were down, I told them that I really needed a receipt. At that point she told me that she was working and in a program that she couldn't get out of. Very unprofessional. I told her fine but I was checking my credit card statement at noon and there better not be any other charges on it. I was not happy when I left. After having such a good time there. All it takes is that one nasty person on your way out to make you not want to go back. Hope if you stay here you get a nicer person when you check out.
We chose to stay at Brookside Resort because it had the best rates and looked the nicest compared to other places we checked out on the strip spare of the moment. We were not disappointed! Our room was very clean, friendly staff, nice pool, small basketball court, and we enjoyed sitting on the balcony and listening to the relaxing water stream. We would definitely stay here again. Thank you!
The staff was friendly. The room was VERY dated,but besides some water stains on the ceiling and the paint in the bathroom peeling , it was clean. The creek side view was nice. there was also about a one inch gap at the bottom of the door, we covered it with towels at night.The WiFi was horrible, almost non existent. I booked thru hotels.com, there were no pictures of the room i was given. All the pictures on Hotels.com were of the updated rooms, so i felt a little deceived...my recommendation is if you can get an updated room, go for it, if not stay away.
This creek always has lots of water flow. Many rooms are facing the creek. The property is rather old, but that is one of the things that gives it charm. You might
get a room in the section I stayed in, so if you have COPD, you should request the
the first floor or the building that has an elevator. I had to walk up some ramps which made my stay more difficult. Overall, I was happy with the room because it had a great shower and air conditioner that worked well. Breakfast, yes make sure this is included! (Ask) Lots of choices at breakfast. The place needs more updating but they are getting to things as they can. With a property this size, it would be a financial strain to tackle all areas of need at once....2 pools, 1 with waterfall, great location, good front desk lady, good off season rates,--- cons: rooms need new carpet + window screens in bath and fan units in bath. I would stay there again on first floor or bldg. that has elevator (5 floors) The few room improvements would make it a 4 star facility, in my opinion. Still, I like the property.
My husband and I visited to celebrate our 25th Wedding Anniversary. Everyone was very friendly and helpful! The room was neat and clean. We will DEFINITELY be making a return visit with these wonderful folks!!! HIGHLY RECOMMEND!