We recently stayed at this hotel and LOVED IT! First we were able to look at a second room option as we wanted to overlook the pool area versus the freeway, which they were very helpful in doing! We asked that they light the firepit up on the 5th floor pool area, so we could enjoy our dinner up there and the manager said they were expecting some rain, but happily came up to do it for us. After awhile the wind really kicked up fast, and the umbrellas were struggling to stay upright, so I was heading down to tell them, but by the time I got down to the 1st floor the manager got onto the elevator as he had already seen what was happening via the cameras. He was sooo nice though and let us keep the fire going and enjoy our evening in the summer storm! The next morning we barely made it down in time for breakfast at The Bistro (which has amazing food by the way!) and were greeted with "no problem, we got you!" which was such a nice feeling. We had a late flight home that day, so asked for a late checkout (we are Marriott Members) and were told it was no problem! Seriously this place made our last night, of a 10 day vacation, so sweet! I would stay here again in a heartbeat! From the check in staff, to the manager, to 'The Bistro' staff, and housekeepers it was all 5 star service! Plus it is a new hotel, so it's all sooo nice! Also I really appreciated the security in the hotel and having to use your room key to access all areas. If I were traveling alone that would be important to me! Thanks Courtyard El Paso Downtown for such a GREAT stay!!
There is nothing bad to say about this hotel. The rooms were beautiful and the location is prime for the arts district as well as the baseball stadium and UTEP. The service was excellent. I appreciated the security features for using the elevator. The hotel with parking is just the right size that you don't feel you are walking a mile to get to your car! Also the 5th floor pool has the most amazing view of the city as well as Ciudad Juarez. I was sad I didn't go out on the deck at night. I'm sure it is amazing.
My family stayed here one night en route to AZ/CA. We were lucky enough to get a 7th floor room that faced the El Paso Chihuahuas Ballpark (Southwest University Park) and slightly overlooked the "roof top" pool (I believe the pool was on floor 4). The fantastic view only tempted my 15 year-old son and husband to journey across the street to see the game in person. My daughter and I stayed back and watched a little of the game from our room.
We also tried out the bistro downstairs, ordering from the "Local Flavor" menu (picture attached). My daughter had the brisket tacos while I had the shrimp tacos. We both shared the salsa/ fresh guacamole and chips appetizer. My shrimp tacos were fantastic. My daughter liked her tacos, but thought they were a little dry. She had asked for cheese on them while ordering, but they told us there was no cheese to add to them, which we thought was a little strange. The 3 taco plate has small tacos, but they are very filling. The plate comes with 3 different salsa options - salsa verde, a red salsa rojo, and a phenomenal pico de gallo/pineapple mix that was the star of the trio.
In the room, the bedding and sheets were fresh and comfortable. I wish that I had taken a picture of the nook/storage area for the refrigerator and microwave in the corner of the room - it was well-designed and a great use of space. Almost everything was tucked away perfectly and in an odd way, made the room feel more spacious.
Internet worked well and the bathroom was large and clean. We had 4 people in our room (2 teenagers and 2 adults) and never felt like we were stepping over each other. We did not take advantage of the breakfast items in the Bistro(extra cost), except for a regular coffee and latte from the Starbucks options. It was great to be able to get on the road without having to find a Starbucks or similar for stronger coffee for our next drive to AZ.
I would 100% recommend staying here.
This newest Courtyard Hotel is smack dab in the middle of downtown El Paso. It is right across the street from Southwest University Park, home of the Chihuahuas Baseball Team. It is extremely easy to find and sits right off Interstate 10.
The furnishings were new and very modern. We stayed in a room on the 7th floor that had a very comfortable king-sized bed and a view of the Franklin Mountains. The A/C worked great and the bathroom had a spacious step in shower.
The only glitch occurred when I could not find a blow dryer. I called the front desk and 15 minutes later housekeeping brought me one.
We are always reminded to read the "fine print." We were charged $10 per night for parking. I did not notice that charge on my original reservation until I scanned all the fine print and there it was.
Since we stayed on a Saturday night when the Chihuahuas Baseball Team was playing we were treated to a fireworks show around 10:30 p.m. while sitting poolside.
We will definitely stay at this Marriot again. The pool and fitness center are located on the 5th floor and might be busy and noisy. If you get a south facing room you will face the baseball stadium.
We just spent 4 days. We were in town to see a concert at UTEP and to celebrate our anniversary. Overall it was good.
Lobby and lounge area are modern and new in appearance.
They serve Starbucks coffee and limited food options. (Acai' Bowl was Pretty Good!)
It is walking distance to downtown restaurants and the convention center.
If you like baseball, you could catch some of the game from the West-facing rooms.
It is right next to I10 highway so ask for a room on other side if you're sensitive to traffic noise.
Our room had pool view and view of the ball field (and Mexico off in the distance).
I felt like the room was decent in size for a studio.
Bathroom was no frills but clean.
Pool is rooftop on 5th floor. Not sure if they heat but was too cold for me. Nice patio area. Nice outdoor furniture with a fire pit.
Decent parking garage. Parking was extra but only $33 for 3 days.
Only negative was that several times I had to go back down from the 6th floor to have the key reactivated. If you have the Bonvoy App, you can open the door with your phone (it wouldn't let me set it up at first but worked on the 2nd day).
I might try a different place if/when I'm back in El Paso but wouldn't mind staying there again.