Receptionist was very cold and rude at the beginning. After she warm up a bit. Room was dirty. Tufts of long dark hair were everywhere on the floor and some in bed. Plus that is the worst neighborhood to be in. If you are planning a girls trip that neighborhood isn’t safe
I booked a room here cause it was late and we needed a place to sleep. They said they had 24/7 check in which was not true. We got there at 3 am for the owner to talk down to my boyfriend like we don’t know how time works. Was totally rude to us, my bag got caught on the stairs going down and it was really loud. The owner followed up just to yell at me. I was already upset so I barked back at him for him to call me the c word. He followed us down the stairs and kicked up out the street at 3am in a unsafe neighborhood. I’m from New York so I know where I shouldn’t be at that time. I get homeless people are a thing but I felt like I was going to get robbed at any point. The owner waited for us at the bottom of the stairs trying to fight with me about everything til I finally told him to go f himself. This is the worst customer services I have ever got and I work in a hotel. This is unacceptable for any business, I got my money back the booking.com found out what was happening. Bad small business, do yourself a favor and just book an Airbnb. Oh and this place has bedbugs so avoid.
When you are far away from home, it is often necessary to get help from the people, where you are staying for business or holiday. At the Elite Inn the family that takes care of the hotel guests are always kind and helpful and try to solve all the problems, you may encounter during the stay. The room is small, however, the bed is fine and you have your own bathroom. And the Wi-Fi works very well.
We are not that disappointed with the room and hotel itself as it was cheap and you get what you pay for. It was decent enough for a room to sleep in plus it was very central and within less than 5 minutes you can reach Market and Powell street.
HOWEVER the location is awful in terms of smell and dirt. Right in front of the hotel are tons of homeless loitering around and making loud noise during the night. There was s* on the streets and we felt constantly uncomfortable trying to get into the hotel. I'd rather spend a bit more and stay somewhere else if I'd go again to SF.
When we arrived we found the room reeked of air freshener. We assumed it was because our window faced an alley where everyone from the building next door seemed to be smoking. After the first night we investigated upon waking up to a HORRIFIC smell. There was POOP in our dresser drawer. Someone pulled down their pants and defecated in the drawer. We told the girl at the front desk and she wasn’t phased. Said we could have another room until our check out time in an hour. We asked for a refund and she refused, instead she asked why we waited so long to tell her. Like it was our fault for not inspecting the drawers for feces. Disgusting.