The hotel is quite rundown and indeed need an upgrade, our bathroom was like 2 star hotel bathroom or worse it’s mouldy and the toilets near the pool and beach area was like a public toilet, I was planning to take a shower after the beach but I had to leave right away.
We had an early flight we arrived at 6am and we were asked to pay if we wanna check in early, even at 12 basically u need to pay if u wanna check in anytime before 3pm! This is a first for me as usually the hotel wouldnt ask you to pay if there’s rooms available for early check in. And after 8 hours wait I asked if we can have a room on the top floor, the receptionist said it depends on what u ordered and gave me the keys without saying anything else. Apart from that unwelcoming check in, the pool slider staff and concierge were friendly and helpful.
The pool slider was the highlight but there’s no gym or sauna. I’m surprised as this is the absolute basic for a 4 star hotel. However the sea view was magnificent, I would only come again if the hotel has a renovation.
This is most definitely a Japanese tourist hotel. We were the only ones that we saw the entire weekend who were non Japanese. The poor check-in experience likely started off our staycation weekend on a negative note, as the front desk manager was clearly not approving of us. The hotel was not as full as some of the others around the bay in Guam, and perhaps it's because of this attitude. We asked about paying for an upgrade, to which the mama-san hurried over to the front deck clerk checking us in and said NO. Side note: the clerk was very polite and pleasant.
Our room was okay and there was an attempt to make it clean. However, we're in Guam and there's not a lot you can do about the mold which permeates everything. The toilet area and shower area are very cramped, and there is no exhaust fan to rid of the moisture (perhaps why there's mold in the hotel). The sink area is separate with nice amenities, with some of the best shampoo and conditioner I've used. They also provide soap, body wash, razor, toothbrush/paste, sewing kit, and slippers for use.
Beds were clean and firm, just how we like them. There was a plastic hanging contraption for drying clothes in the bathroom, but that was pretty much useless. The only place to hang is on the shower rod, and the clothes dripped onto the floor (duh!) so we hung our swim and snorkel gear over the chairs on the balcony.
Rooms all face the water, so you really cannot get a bad room. There is lots of construction going on next door with the building of an additional high rise, and the "nature path" is not much to speak of and is closed a few yards down the beach. The hotel's small beach is private and acceptable, and it opens into Gun Beach next door. We walked up the beach past Gun Beach, up the trail behind the Japanese cannon, and past Fai Fai beach. Lovely secluded area there, which was great for snorkeling. They have a small playground for the kids as well as a couple of hammocks between some palm trees.
There is a buffet, Chinese, and Japanese restaurant with set hours (lunch 1100-1400), and dinner doesn't serve until 1800. Not many concessionaires or places to eat if you don't stick carefully to the posted times. They've got a nice little store for trinkets and mementos. In the evening there is a magic show and a beach BBQ with the local and fire dancers, but we recommend skip the hotel's BBQ and go next door to TaoTao Tasi which has a much better & bigger show plus is more welcoming and enjoyable with better food.
They have a large area on the ground floor for kids, nursing, and eating at a buffet. The grounds are lovely with a very large pool connected by a waterfall into another pool. There's also a nice water slide, and you can sit on a mattress and slide down into a small pool. There's also an on-site spa, rental car, and tour activity desk.
We felt completely unwelcomed at this hotel. We will not be back.
Unfortunately, I stayed 7 nights at the Nikko Guam hotel in January of 2019. At the time of check-in I noticed a musty smell that I hoped was contained to the lobby. I initially dismissed the smell and assumed it was due to the pool or humid climate.....
The person working the front desk notified that I had been upgraded to a different room when I was checking in. The room I was upgraded to was on the 14th floor which also smelled musty. When entering the room I again noticed the strong musty smell, I then noticed the teal colored carpet that was thoroughly stained. I did not feel comfortable walking on the carpet so I made sure to keep shoes or socks on at all times. Next, I entered the bathroom and saw the dirty shower/tub combination and drain that was broken. The water pressure was also a problem.
Lastly, the bed and sheets. The bed was very, very firm. I like firm beds but this was like sleeping on hard wood floors. The sheets had stains on them when I arrived to the room. I requested the sheets get changed but instead the housekeeping service decided to leave the same sheets on and make the bed. Unfortunately, the sheets had very recognizable stains which allowed me the confidence to know they were never changed.
In short - I will never stay at this hotel again due to the uncleanliness and poor service.
Could not ask for a better ocean view. And staff are great. However, the carpet is warm, fixtures are carroded and grout in bathroom needs cleaning. Also hotel charges for everything. Even charges for bathrobes to go to pool. Also charges for drinking water as drinking tap water on Guam not advised.
I really enjoyed my stay at Hotel Nikko! The location is slightly secluded from the rest of the strip but still close enough that you are near all of the restaurants and shopping. The hotel has such a unique architecture to admire as you enter the property! There was plenty of parking. Upon walking into the lobby you are met by a fresh breeze from the ocean since it is open air. There is a cafe and a store to shop for items/souvenirs. There are several restaurants and a spa. There is a bar inside near the check in desk and another outside at the pool. The hotel has a private beach area! The room was comfortable and had a beautiful view! The A/C worked well!