We booked into Hillview for 2 nights because we were attending a family wedding in the area and it was conveniently located.
WHAT A DISAPPOINTMENT
Firstly we acknowledge that this is a very old heritage cottage BUT that cant be used as an excuse for the terrible condition that this property is in.
The cutlery was filthy dirty with dried food sticking to the knife....in fact the one and only knife that was provided ! Several plates were stained with dried food , the doona was filty , the bed hadnt been made properly , some furniture was broken and handles were missing off drawers. and the bedroom door handle was not working.
Floors were dirty , curtains hanging off the rods, there was no toilet paper in the bathroom etc etc .
I told Damian that we were very disappointed with the accommodation but he shrugged it off saying that no one else had been concerned in the past ! We spoke to a lady working there and she was most apologetic.
Under normal circumstances we would have walked away BUT we had commitments soon after arrival , and there simply wasnt enough time to book elsewhere.
This place was a dump and I will be reporting it to authorities.
Some of the nicest views I have seen at any accommodation in Australia. The property in on a hill with insanely beautiful views of the bucolic countryside below.
It was once used by the governors of NSW as a summer residence. We were in cottage 7 which had the amazing views just in front. Cottages 8 and Cottage 1 also face the best vantage but I think Cottage 7 was the nicest overall. The cottages are rather rustic as you might expect. Our room was a bit like walking into a period movie set but with modern amenities. The sculpture park around the grounds is really lovely and takes at least an hour to explore on foot. The location near Moss Vale was great and you can explore most of the Southern Highlands towns within 20 minutes by car. The included breakfast is supplied in the room and is not delivered. The English muffins with fresh butter and jam, muesli with plunger coffee, tea and OJ were more than adequate. Be sure to ask Damien for a tour of the premises. The billiards room is like taking a step back in time.
Fantastic location. Lovely property with eclectic outdoor sculptures. Great period buildings. Huge suites in cottages with internal lining boards and original floor boards. Generous breakfast provisions. Comfortable bed. Good value. Efficient gas heater.
We however were not put in the suite we had selected online that had a walk in shower. Our suite only had a shower over the bath and was obviously not as pictured on booking website.
There was no sink or tub to wash dishes in and no tea towel. The centre light in the large living area was so dull that I was unable to read in the living area at night. We had limited contact with host.
We stayed for 2 nights and found Cottage 2 to be very disappointing. We arrived in Summer to a hot cottage with a kitchen bin crawling in ants and full of rubbish from the previous occupiers. The bathroom bin also had not been emptied and was full of women’s sanitary products, say no more.
There was no hot water running in the shower which meant we had cold showers for 2 days. On the dining table were two green apples well past their due date and two oranges that were considerably underripe.
The air conditioning was not suitable for the space, meaning the bedroom was hot on the first night which made for an uncomfortable nights sleep.
This property is quaint, full of character and in a handy location however the housekeeping and maintenance is a severe let down.
I have been going to the Southern Highlands to visit family for over 20 years. Never in my wildest dreams did I expect to find such a lovely place to stay as this. The room and bed were super comfortable. The bathroom was spectacular. The breakfast was lovely. And the rural setting nestled at the base of the mountain on the golf course was amazing. Our conference dinner was absolutely fantastic as was the warm welcoming service. I would highly recommend this hotel.