I stayed in September for a conference. The conference spaces were nice. The hotel is very oddly laid out and it took me awhile to figure out how to get from here to there. I was not impressed with my room. The good things - comfortable bed and pillows, great TV and desk. The heating/AC unit worked okay but was a little loud. Some of the outlets on the desk didn't work. The alarm clock woke me up at midnight - ugh! I wish housekeeping would check for that. They didn't check for much though because there were spiderwebs on the ceiling in my room. The bathroom is so worn out - it looked like there was black mold (or something like it) on the wallpaper near the ceiling. The covering on the toilet seat was peeling off - seriously spend the $10 to get a new toilet seat! I know they are getting ready to do a major renovation - I hope they really go all out and improve the rooms. They need it! A weird thing that got annoying - the dirty towel/sheet bins and the clean towels were in the hallway everyday almost all day. The halls are narrow and I found this to be annoying and a little concerning for the cleanliness of the towels. The shuttle service was great. The location is easy to get in and out of. Tea and coffee in the lobby. I ate in the restaurant one night - it was little crazy. You could tell they weren't prepared for conference attendees. I was there for over an hour by myself just having soup and dessert.
We stayed here for 2 days and 3 nights. The first problem we faced was that the room had an odd smell. The second issue was cleaning - the housekeeping skipped the room during the first day of our stay (we were out the whole day starting 10am untill 8p - they had plenty of time), so the bathroom was not cleaned, towels were not replaced, and bed was not made. The second day, the housekeeping made the beds but still did not clean the bathroom (we were again out for the entire day).
last but not least, our iphone charger was taken by someone from housekeeping on the second day and the hotel did not do anything to help us find it - at first they sent the call from room to an automated system. Then they said they will try to find out and we should check again during check-out. And at checkout, nothing had been done about it. Still waiting to hear about it - doubt we will.
First, the front desk person - Mimi- was rude and not helpful. She pointed us to a door (there were 3 couples traveling) and said your rooms are down that hall. What she didn't say is- 1/2 way down the hall you have to climb a flight of stairs, then go down another hall and climb 2 flights of stairs. We had substantial luggage, and one of our group is physically challenged. 2 of the rooms themselves were tiny and very hot. The 3rd room was so cold, had a giant spider in it, and the air conditioner would not turn off. Finally unplugged it. When I complained to Mimi- she pointed out that I was only a blue level on the Hilton loyalty program. I couldn't believe. I would not recommend this hotel to my worst enemy!! It is spread out and hard to navigate. Part of the hotel has elevators, and part not.
We have stayed at a number of places in Burlington, but this was the hotel chosen for a wedding stay so of course we stayed here and we loved it. The room was very large and immaculate, and a recent update meant that everything was new. Breakfast isn't complimentary but it's very good and includes everything you might want. The staff was super helpful.
Booked in the early evening for a late arrival after a 4 hour drive arriving at 1am, went to the room and the door was locked. Went back to the front desk, they give us a new key. New key doesn’t work and you can hear someone snoring in the room. Went back to the front desk and the person insisted the room wasn’t occupied. Person comes down to the room, tries their master key, room doesn’t open. Sends a maintenance person to check the door. Maintenance person confirms the room is occupied - shined a light and saw it was deadbolted. I literally thought for a minute he was going to open the door on a sleeping person. Don’t get me wrong - the staff was trying, but I don’t think they have gotten much support. Anyway, they gave us a room they told us was booked for someone else, so good luck to whomever comes in after us. Second room heat doesn’t work, definitely not as nice as some of the other rooms and no elevator access and I have my bike. Also, there was an issue with the system and they were not able to issue keys to the second room, said they would slide the key under the door in the night??? It’s past 2:30 am now, BF has to work in the morning and we might literally leave still because the heat is ancient and noisy.
Anyway, BF frequents this area for work, used to stay here monthly when it was the Sheraton and got the royal (loyal customer) treatment, always got a nice room, great service, upgrades, was generally cleaner and more well taken care of etc. Not so anymore. Seems like the standards of maintenance have gone downhill. Had a similar debacle at the Hilton downtown recently, had to be moved to a different hotel due to overbooking which took an hour and a half as well - the garden inn which was actually pretty nice once we finally got there although they had issues at the front desk as well due to lack of communication from the Hilton downtown - but in general these Burlington Hiltons are not managed well. Have never not had a major complaint. I wouldn’t have written this review if it had been a one time thing. Maybe would have been ok if we checked in at a normal time but the circumstance was beyond our control.