Parking guard and gate trumped our choice as the vehicle felt secure being left through the day and night. Room was a bit smaller than use to for a 2 queen bed stay but it did the job. Make sure to put how many people are staying, especially if you're using rewards because they will charge you extra after booking and you wont get the discount or rewards. If you're having visitors, there's not really a lobby area to mingle in aside from the dinner area. Pool area was nice. Gym consists of 4 machines, and one being the only non cardio machine. Again. I think the parking area, even though smlomewhat small, trumped the others but do a more thorough look at nearby places.
Purpose of my trip was to get my US visa stamped. I stayed 2 nights at Best Western Hotel Plaza Matamoros. The hotel is overall very comfortable and clean. The location of the Hotel is perfect!, Office of Consular services and US Visa consulate are very close - within 5 min drive.
I'm a vegetarian, so I was not sure if I could get anything to eat at all. I knew zero Spanish - so was also concerned how to explain my specifications of the food at the restaurant. Salvador explained how the food did not contain any lard or egg or meat. They made all the food in house so he knew the ingredients well. I enjoyed the food I ordered every time. The fruit juices they have are freshly made in the restaurant.
Mr. Castaneda Salvador is very friendly. Has good knowledge of the US consulate procedures. He has good advice on what is allowed into the consulate office (NO cellphones, smartwatches etc). Salvador went out of his way to ensure I got a room to sleep for the night. He was to give me a ride from Brownsville. I called him the night before my trip to check if he would be able to pick me up at Harlingen airport (30 miles away from original pickup spot). I was a bit worried about the ride in a taxi to a unfamiliar border town. Salvador agreed to pick me up at the airport late in the night. It was understandably way past his bed time. I was so pleased to see him ready to pick me up at the airport - very responsible. All our transport needs to and from the US consulate and the finger printing were taken care of for no additional cost.
The Hotel staff is very courteous. Many of the staff members understand and speak english. They have wifi at the hotel. I could use Whatsapp to call US and even India. Free hot breakfast is good. I also used the treadmill at the Gym.
Salvador and his people at the hotel were like family. They made sure we had everything. Vegetarian meals were available. Internet is good if you need to work. Swimming pool and Gym are useful if you are staying in the hotel most of the time.